Can not preview in crown store with gamepad

SCLondon

Since U37 I have been unable to preview items when using a controller, the "X" is greyed out on the preview option and nothing happens. Going into keyboard and mouse mode the previews still work.

Bat

Check to see if you have an addon named "No, Thank You" installed. This addon, and possibly others like it, prevent previews in the crownstore while in the Gamepad UI.

ZOS_Bill

@SCLondon

We have two help articles linked below that go over how to uninstall or remove add-ons that you're currently using.

• How do I install / uninstall add-ons?
• How do I get rid of my add-ons?