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ESO Settings INI's completely overwritten

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itsfatbass
itsfatbass
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Logged in yesterday after the patch without any issue. Go to login today and apparently the launcher decided to completely overwrite my settings INI's and now I've lost all customizations. Anyone else have this problem?
Edited by ZOS_Icy on 14 March 2023 16:59
~PC/NA~ Magblade, Tankanist, Healplar, Stamcro, Oakensorc, Healden, Tanknight ~PLUR~
  • itsfatbass
    itsfatbass
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    And now I'm getting "computer is not authorized" when attempting to login. Talk about years of customizations gone down the drain in an instant.... extremely irritated right now...
    ~PC/NA~ Magblade, Tankanist, Healplar, Stamcro, Oakensorc, Healden, Tanknight ~PLUR~
  • ZOS_Kevin
    ZOS_Kevin
    Community Manager
    @itsfatbass Could you place a ticket in for this and pass along the number? We would like to have our team investigate why this happened.
    Community Manager for ZeniMax Online Studio and Elder Scrolls OnlineDev Tracker | Service Alerts | ESO Twitter
    Staff Post
  • TaSheen
    TaSheen
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    This hasn't happened to me though fortunately I back up the entire bunch of game and settings folders/files before any patch.
    ______________________________________________________

    "But even in books, the heroes make mistakes, and there isn't always a happy ending." Mercedes Lackey, Into the West

    PC NA, PC EU (non steam)- four accounts, many alts....
  • itsfatbass
    itsfatbass
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    ZOS_Kevin wrote: »
    @itsfatbass Could you place a ticket in for this and pass along the number? We would like to have our team investigate why this happened.

    Ticket Number: 230314-002025
    ~PC/NA~ Magblade, Tankanist, Healplar, Stamcro, Oakensorc, Healden, Tanknight ~PLUR~
  • itsfatbass
    itsfatbass
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    TaSheen wrote: »
    This hasn't happened to me though fortunately I back up the entire bunch of game and settings folders/files before any patch.

    Unfortunately I thought I had them backed up but the backup is over 2 years old :(:(
    ~PC/NA~ Magblade, Tankanist, Healplar, Stamcro, Oakensorc, Healden, Tanknight ~PLUR~
  • TaSheen
    TaSheen
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    itsfatbass wrote: »
    TaSheen wrote: »
    This hasn't happened to me though fortunately I back up the entire bunch of game and settings folders/files before any patch.

    Unfortunately I thought I had them backed up but the backup is over 2 years old :(:(

    Oh dear. That's not very helpful then! Hopefully you'll be able to at least start from what's in there for a baseline.
    ______________________________________________________

    "But even in books, the heroes make mistakes, and there isn't always a happy ending." Mercedes Lackey, Into the West

    PC NA, PC EU (non steam)- four accounts, many alts....
  • Amottica
    Amottica
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    iirc, I think I have seen that happen before, but not with every update. It is why I keep a copy of that file.
  • ZOS_Icy
    ZOS_Icy
    mod
    Greetings,

    This thread has been moved to the PC Technical Support section, as it is better suited there.

    Thank you for your understanding.
    Staff Post
  • ZOS_Bill
    ZOS_Bill
    admin
    @itsfatbass

    Thanks for providing your ticket number. We have sent you a forum PM with an update.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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    Staff Post
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