Is there a server problem - PC/NA ??

agelonestar

Is there a server problem on PC/NA?

I keep getting Error 103, Failed to obtain server connection information.

No problem with PC/EU.

MinuitPro

Exactly. Been that way for hours. I don't know how no one is bannering that issue yet.

agelonestar

@ZOS_GinaBruno or @ZOS_Kevin any chance someone could take a look?

Much obliged

Warwolf

Unexpected error on NA ...EU no probs . (PC)

Thrudra_Magia

I have three accounts and two can log into the EU server. My main account is getting the 103 error on EU only. I am able to log in to NA on all three accts.

EDIT: I left it alone for a few hours and I can connect.

agelonestar

Weird..... seems very sporadic.

MinuitPro

I reset my cable modem... got in after so it might be coincidence or some DNS caching clogging things up. Just food for thought for others with the issue.

Warwolf

That was weird ...suddenly when i tried to start again , the anywhere laucher install started ..and it fixed my problem ..
Surprised but happy my problem is solved

Czeri

I was able to log in to NA 2 hours ago, but now I keep getting error 103. EU was fine.

joergino

It's exactly the same for me. For a change, it's PC EU that's not impossible to log in to.

ZOS_Kevin

Hi all. If you are getting an error, could you please note what the error says? We can take that back to the team for investigation. For example, @Czeri noted error 103 as an issue. Having that info would be helpful. Thanks!

joergino

For some reason, my secondary account got in on its NA branch only minutes ago, but my main account's NA dependance keeps getting this error:

Error 103 (4:5:289:0)
Failed to obtain server connection information.


To me, this sounds like to the client, the server simply ceased to exist.

Gnesnig

ZOS_Kevin wrote: »

Hi all. If you are getting an error, could you please note what the error says? We can take that back to the team for investigation. For example, @Czeri noted error 103 as an issue. Having that info would be helpful. Thanks!

Error 103 (4:5:289:0), failed to obtain connection information. PC Eu after logging out NA.

Quit client. Restart launcher. Restart via launcher. Same issue.

Reconnect to NA: works.

rihannsu528

I just had the same issue but with EU only. Strangely I was able to log on EU with one account with no issue then logged to NA on that account. But then after that I was only able to log on to NA on any account. the error the same reported above
Error 103 (4:5:289:0), Failed to obtain connection information

ETA: I have also gotten that same error on logging OUT from NA. I have restarted the launcher and also tried restarting my computer as well and it made no difference.

SniperDaria

SpacemanSpiff1

SniperDaria wrote: »

Are you sure you have a valid internet connection?

redlink1979

@ZOS_Kevin I'm getting this error at the moment while trying to get into PC EU. All was fine on PC NA for me moments ago.

whitewolf2010

Same as others getting error #103 when trying to log into NA. EU login has no problems.
in-game account name is @whitewolf2010

ZOS_Kevin

Hi All, along with confirming if you have the Error 103 happening, could you let me know what your in-game account name is? The team is investigating and having access to the account name is helpful for testing.

LonePirate

In game account name = @LonePirate
PC NA
Error 103 (4:5:289:0)
Failed to obtain server connection information

I can log into PC EU with no problems. This is PC NA only for me.

Hoghorn

@Hoghorn, played NA this morning, switched to EU for a bit, problem manifested when i tried to log in again on NA; resolved by itself after maybe an hour? some details obscured by disgust

Hoghorn

SpacemanSpiff1 wrote: »

SniperDaria wrote: »

Are you sure you have a valid internet connection?

do you think that every one of the players in this thread describing the exact same issue do not have an internet connection?

AcadianPaladin

PC NA (no Steam) here and have had no trouble getting in/out of game all day. I feel badly for those having problems though and hope the source of the problem some are having can be found and fixed quickly.

gw2only1b14_ESO

Thas odd was it all players coming from EU server to Play on NA PC servers?

coulterk

I logged into NA OK. Then swapped to EU and got:

Error 103
Failed to obtain server connection information

Swapping back to NA works

username is coulterk

shadyjane62

I have just tried to log in on PC NA. Failed 7 times Log in error 103. I can get into PC EU no problem.

Game name Elissathea.

SkorosMindkiller

Also getting 103. I logged on EU to check if I picked up the daily reward for yesterday, now I get 103 on NA.

cleared dns, rebooted router, rebooted modem

@Sir_Twist

from dns cache:
live-services.elderscrollsonline.com

---

Record Name . . . . . : live-services.elderscrollsonline.com
Record Type . . . . . : 1
Time To Live . . . . : 35
Data Length . . . . . : 4
Section . . . . . . . : Answer
A (Host) Record . . . : 198.20.198.110

Finally got in 9:15 pm. This dns entry is the same, so I guess it has nothing to do with the problem.

ZOS_Kevin

Thanks everyone. We are continuing to investigate, but your updates have helped in narrowing down what’s going on.

bachpain

It would be hard to post in the forums without a valid internet connection no?

ZOS_Hadeostry

Greetings,

After further review we have decided to move this thread to a category we think is more appropriate for this topic.

Thank you for your understanding

wilykcat

Connetion errors while server hopping?

Error 103: failed to obtain server connection information.

When I looked up this error it also means there are a large amount of logins happening at once. Otherwise it means the server is not available.

When I read through this discussion I noticed players are attempting to log into other game servers. For example: PC/EU player trying to log into PC/NA server or someone from PC/NA trying to log in to the PC/EU server. Then the connection error occurs.

The longer the distance between the server and the personal computer, the more time it takes for the information to travel.

I recommend to try to connect to a more local server instead of one that's far away 👍.