Issue: can't even OPEN the game

Saucy_Jack

My game's not crashing; it's not even OPENING. Clicking "Play" on the launcher flashes a black screen for a second then brings me back to my desktop. Can't disable addons from the character select screen for the workaround, since I can't even get to the login screen. This is continuing even after a full game repair.

tindomiel4

I’ve had that same problem once so far, interspersed with internal errors and instant server connection drops (ie, clicked login, instantly lost connection). No error message, but my computer did give me a report. Haven’t made it into the game yet.

Saucy_Jack

I went into the /live folder and completely removed the AddOns folder and related folders to my desktop. Nothing. Still can't open the game.

Lady_Ems

The way the game is crashing and we are losing progress in the new zone (not sure about the other zones) and some even losing the items they collected before they got rolled back after the crash. I would stay away for a while. I'm about to go read a book! At least it won't crash on me!!!

tindomiel4

Lady_Ems wrote: »

The way the game is crashing and we are losing progress in the new zone (not sure about the other zones) and some even losing the items they collected before they got rolled back after the crash. I would stay away for a while. I'm about to go read a book! At least it won't crash on me!!!

This is my plan, too. There’s way too much going on right now. Even if I got in, there’s no guarantee I could go further. I’m so glad my intuition told me to do my dailies before logging out last night!

TrellyTB

We are doing the same, the game is far too unreliable. It's the game itself, as well as the launcher that are issues for us. The launcher is randomly resetting the entire game, forcing a full download even though the game is there. Then it crashes trying to get to character select, and the game is reset and needs complete downloading again.

Overall, extremely unstable.

danthemann5

I can open the game, but can't log in. I get either Error 108 or Error 201.

Emptied addons folder, no change.
Did game repair, no change.

I would be very surprised if these issues were fixed today.

baltic1284

Lady_Ems wrote: »

The way the game is crashing and we are losing progress in the new zone (not sure about the other zones) and some even losing the items they collected before they got rolled back after the crash. I would stay away for a while. I'm about to go read a book! At least it won't crash on me!!!

lol read a book because it doesn't crash good one there, but yeah same here my game won't even updates without it crashing on me so i m just chilling right now playing other games till the company gets there heads out their butt and fixes the problems all of theme.
No, I'm not trying to break rules to anything but seriously i have seen company that have half the money this game has, and half the staff do an update right with no errors, don't know what it is about this company and breaking their own game every update.

baltic1284

danthemann5 wrote: »

I can open the game, but can't log in. I get either Error 108 or Error 201.

Emptied addons folder, no change.
Did game repair, no change.

I would be very surprised if these issues were fixed today.

Most likely won't be they will only fix the major one that gets the most attention and most likely ignore the other ones and till next update when the company breaks there game again lol

Aashiana

I'm having the same problem that occurred yesterday, where the (non-Steam) launcher won't even get to updating the patch. It just hangs on "Checking for invalid game files..." The work-around yesterday was to go to the folder with game executable and launch it directly. Obviously that won't work today as far as getting the new content downloaded.

Was a fix ever found for this? I didn't see one reported on that bug thread.

Aashiana

Note, I can't use game repair since the launcher never gets that far.

Talyndor

Yes. I will not even try to log in now.

DHale

I also can't log in to the game. I work for the government, and when we botch a patch or update. We reverse it and redo later when bugs are worked out.

baltic1284

DHale wrote: »

I also can't log in to the game. I work for the government, and when we botch a patch or update. We reverse it and redo later when bugs are worked out.

Thats, because you realize wait this is an issue take it out put back in the oven bake a bit longer this company na man rill it out why are players saying it isn't working look light over there. Sorry couldn't help former Navy here we did the same thing if we did an update, and it didn't work rip it out or roll back if possible and work with what we now work and fix the broken thing.
I do guarantee if the crown store was this bad man, they be on it like no one's business and have a fix 2 seconds later, as literally there paycheck relies on that never breaking.

tindomiel4

Mine suddenly works fine, not sure why. I haven’t tried the new zone yet. No idea what changed.

ZOS_Bill

@Saucy_Jack

If the game will not start and the play button does nothing, there are a few troubleshooting steps below that may help.

Create an Anti-virus or Firewall Exception for ESO

Each antivirus program is different and we recommend that you view the antivirus developer's website for full instructions on how to add exceptions.

The application files that may require exceptions are:

• Bethesda.net_launcher: C:\Program Files (x86)\ZenimaxOnline\Launcher
• ESO.exe: C:\Program Files (x86)\ZenimaxOnline\The Elder Scrolls Online\game\client\eso.exe
• Steam.exe: C:\Program Files (x86)\Steam\steam.exe

Some antivirus programs require entire folders to be selected instead of a single file. When this is the case, the file paths below are what you should use. If required by the anti-virus program, include all subfolders since every file is critical to run the game.

• C:\Program Files (x86)\Zenimax Online\The Elder Scrolls Online\
• C:\Program Files (x86)\Steam\

Delete the Program Data

1. Close the ESO Launcher.
2. Navigate to the patch installation folder,
3. By default, this folder will be located here: C:\Program Files (x86)\Zenimax Online\Launcher\ProgramData.
4. Locate and delete the ProgramData folder.
5. Restart the ESO Launcher.

Please let us know if any of these steps help.