Unable to log into EU server

Ironpaw2

I have ESO installed on a desktop and a laptop. At one time was able to play on both servers, not the case now. After being out of town for 3 weeks on my laptop was able to play on both servers.
Retuned home, only NA server. Come to find out I can play on both servers only if I set my phone as a hot spot, then I can play on both servers. Once I reconnect to the router, only NA server.
Anybody out there ever have a similar experience? Have sent in a couple of tickets, but nothing has changed.

ZOS_Hadeostry

Greetings,

After further review we have decided to move this thread to a category we think is more appropriate for this topic.

Thank you for your understanding

ZOS_Bill

@Ironpaw2

What is your current ticket number?

Ironpaw2

221021-003347

ZOS_Bill

@Ironpaw2

Thank you for the ticket number. We have sent you a forum PM with an update.