Maintenance for the week of November 4:
• [COMPLETE] ESO Store and Account System for maintenance – November 6, 9:00AM EST (14:00 UTC) - 6:00PM EST (23:00 UTC)
Check your sound settings. Click 'esc' and check audio settings, check all the levels.
If you are hearing things, but not voices, it might be you have turned down speech in the audio settings, or whatever it's called.