Constant crashes after U35

MikeSkyrim333

I've had fewer crashes in the last 4 years of playing than in the last week. Game crashes 20 times a day

I disabled all addons. I don't know what to do anymore

I never had the desire to delete this game, even after the U35 combat changes, but I can't stand these crashes and already want to delete the game and unsubscribe

I don't know how to get rid of them

deejayvee

Have you updated your graphics drivers?

MikeSkyrim333

deejayvee wrote: »

Have you updated your graphics drivers?

yes

I've never had a crash problem before this week

lardvader

So did I, repairs and disabling add-ons did nothing.
I had to lower a bit on the graphics. Two days now without crashing now. I changed 3 things so still testing to see if I can find the sweet spot.

I was running everything at maximum. I lowered view distance to 90, kicked AA down one setting and one of the texture settings from ultra to high.

MikeSkyrim333

lardvader wrote: »

So did I, repairs and disabling add-ons did nothing.
I had to lower a bit on the graphics. Two days now without crashing now. I changed 3 things so still testing to see if I can find the sweet spot.

I was running everything at maximum. I lowered view distance to 90, kicked AA down one setting and one of the texture settings from ultra to high.

Thanks for the advice, I'll try to play with the graphics settings. But I already play on medium-high, despite the fact that I have a fairly good computer

i-7 11700 2.5 GHz
SSD 500 Gb (teso here)
Ge Force GTX 1650 Super

But I don't think that crash issue is on my side. 4 years everything was fine and after one update the nightmare began. ZOS have broken something

Rowjoh

Crashes have increased again, but this is par for the course after updates/patches I'm afraid.

It usually settles down after a few weeks as the back end is worked on behind the scenes to eliminate the most common culprits.

lardvader

MikeSkyrim333 wrote: »

lardvader wrote: »

So did I, repairs and disabling add-ons did nothing.
I had to lower a bit on the graphics. Two days now without crashing now. I changed 3 things so still testing to see if I can find the sweet spot.

I was running everything at maximum. I lowered view distance to 90, kicked AA down one setting and one of the texture settings from ultra to high.

Thanks for the advice, I'll try to play with the graphics settings. But I already play on medium-high, despite the fact that I have a fairly good computer

i-7 11700 2.5 GHz
SSD 500 Gb (teso here)
Ge Force GTX 1650 Super

But I don't think that crash issue is on my side. 4 years everything was fine and after one update the nightmare began. ZOS have broken something

Good luck, doesn't hurt to play with some settings and try out. I also don't think the problem was/is on my side since everything was running smooth on the same settings until U35.
There's a good chance they will fix it after a few Monday patches. Hopefully you find a temp fix so you can play.

Sarannah

What type of crash is it? ...bluescreen, computer lock up, straight to desktop, logout to login screen, etc?

Some suggestions: Try disabling AA completely. And if you ever manually changed something in the settings file, change it back or remove the settings file completely, to let the game remake it. Might also want to try disabling the new multithreaded rendering setting. Only try one of these settings at once, so you can pinpoint the problem more precisely if it works.
Also keep an eye on your CPU and GPU temperatures.
If you use GeForce experience, disable it and try if that solves it.

Haven't had any crashes myself. Goodluck trying to solve the issue.

ZOS_Bill

@MikeSkyrim333

Our help article below has troubleshooting to assist with ESO crashing.

What do I do if ESO is crashing with the error "ESO has stopped working"?

Lylith

still a problem for me.

if anything, it's gotten much worse; i've crashed out 20x just this morning running through dailies on two players.

have tried the troubleshooting except lowering graphics (all maxed), i'll see if that helps.

Lylith

Lylith wrote: »

still a problem for me.

if anything, it's gotten much worse; i've crashed out 20x just this morning running through dailies on two players.

have tried the troubleshooting except lowering graphics (all maxed), i'll see if that helps.

i made some adjustments to the graphics settings, but the game is still pretty iffy.

crashes when i'm looking at menus or just standing, doing nothing sometimes.

ZOS_Bill

@Lylith

Would you be able to post your full system specifications?

This information can be found by creating a DxDiag report.

Lylith

ZOS_Bill wrote: »

@Lylith

Would you be able to post your full system specifications?

This information can be found by creating a DxDiag report.

sure, do you want the whole report posted here or would you prefer i message it to you?

lmk.


(as you know, those reports are huge)

ZOS_Bill

@Lylith

You only need to post the following sections of the Dxdiag report titled "System Information" and "Display Devices".

Lylith

@ZOS_Bill

System Information

---

Time of this report: 10/18/2022, 16:31:51
Machine name: XXXXXXX
Machine Id: XXXXX
Operating System: Windows 10 Home 64-bit (10.0, Build 19044) (19041.vb_release.191206-1406)
Language: English (Regional Setting: English)
System Manufacturer: Gigabyte Technology Co., Ltd.
System Model: Z590 AORUS ULTRA
BIOS: F2 (type: UEFI)
Processor: 11th Gen Intel(R) Core(TM) i9-11900K @ 3.50GHz (16 CPUs), ~3.5GHz
Memory: 32768MB RAM
Available OS Memory: 32638MB RAM
Page File: 8509MB used, 28992MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 144 DPI (150 percent)
System DPI Setting: 144 DPI (150 percent)
DWM DPI Scaling: UnKnown
Miracast: Available, no HDCP
Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: 1.0.8
DxDiag Version: 10.00.19041.2075 64bit Unicode


Display Devices

---

Card name: NVIDIA GeForce RTX 3080
Manufacturer: NVIDIA
Chip type: NVIDIA GeForce RTX 3080
DAC type: Integrated RAMDAC
Device Type: Full Device (POST)
Device Key: Enum\PCI\VEN_10DE&DEV_2206&SUBSYS_403E1458&REV_A1
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 26396 MB
Dedicated Memory: 10078 MB
Shared Memory: 16318 MB
Current Mode: 3840 x 2160 (32 bit) (60Hz)
HDR Support: Not Supported
Display Topology: Internal
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.652344,0.334961), Green(0.304688,0.636719), Blue(0.148438,0.061523), White Point(0.313477,0.329102)
Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
Monitor Name: Generic PnP Monitor
Monitor Model: LG Ultra HD
Monitor Id: GSM5B09
Native Mode: 3840 x 2160(p) (59.997Hz)
Output Type: Displayport External
Monitor Capabilities: HDR Not Supported
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
Advanced Color: Not Supported
Driver Name: C:\Windows\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_1b5e80ff87b1f5c8\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_1b5e80ff87b1f5c8\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_1b5e80ff87b1f5c8\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_1b5e80ff87b1f5c8\nvldumdx.dll
Driver File Version: 31.00.0015.2225 (English)
Driver Version: 31.0.15.2225
DDI Version: 12
Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 2.7
Hardware Scheduling: Supported:True Enabled:True
Graphics Preemption: Pixel
Compute Preemption: Dispatch
Miracast: Not Supported by Graphics driver
Detachable GPU: No
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Virtualization: Paravirtualization
Block List: No Blocks
Catalog Attributes: Universal:False Declarative:True
Driver Attributes: Final Retail
Driver Date/Size: 10/5/2022 7:00:00 PM, 1129976 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: Unknown
Device Identifier: {D7B71E3E-6146-11CF-597F-31600EC2D235}
Vendor ID: 0x10DE
Device ID: 0x2206
SubSys ID: 0x403E1458
Revision ID: 0x00A1
Driver Strong Name: oem2.inf:0f066de3b91a4307:Section071:31.0.15.2225:pci\ven_10de&dev_2206
Rank Of Driver: 00CF2001
Video Accel:
DXVA2 Modes: {86695F12-340E-4F04-9FD3-9253DD327460} DXVA2_ModeMPEG2_VLD {6F3EC719-3735-42CC-8063-65CC3CB36616} DXVA2_ModeVC1_D2010 DXVA2_ModeVC1_VLD {32FCFE3F-DE46-4A49-861B-AC71110649D5} DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeHEVC_VLD_Main DXVA2_ModeHEVC_VLD_Main10 {20BB8B0A-97AA-4571-8E99-64E60606C1A6} {15DF9B21-06C4-47F1-841E-A67C97D7F312} DXVA2_ModeMPEG4pt2_VLD_Simple DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC {9947EC6F-689B-11DC-A320-0019DBBC4184} {33FCFE41-DE46-4A49-861B-AC71110649D5} DXVA2_ModeVP9_VLD_Profile0 DXVA2_ModeVP9_VLD_10bit_Profile2 {DDA19DC7-93B5-49F5-A9B3-2BDA28A2CE6E} {B8BE4CCB-CF53-46BA-8D59-D6B8A6DA5D2A} {6AFFD11E-1D96-42B1-A215-93A31F09A53D} {914C84A3-4078-4FA9-984C-E2F262CB5C9C} {8A1A1031-29BC-46D0-A007-E9B092CA6767}
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DXVA-HD: Supported
DDraw Status: Enabled
D3D Status: Enabled
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MPO Caps: RGB,YUV,BILINEAR,HIGH_FILTER,STRETCH_YUV,STRETCH_RGB,IMMEDIATE,HDR (MPO3)
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PanelFitter Stretch: 10.000X - 0.500X

ZOS_Bill

@Lylith

Thank you for providing this system information.

Another thing to try is lowering both the User DPI and System DPI settings. Currently you have both set to 150% which should be lowered to 100%.

Lylith

ZOS_Bill wrote: »

@Lylith

Thank you for providing this system information.

Another thing to try is lowering both the User DPI and System DPI settings. Currently you have both set to 150% which should be lowered to 100%.

i'll do that, then.

fwiw, when i changed it to 100 percent, i was looking at other settings, just idling and i got a hard crash with the 'your device has run into a problem and needs to restart' 'gathering information' yadda yadda.

so maybe that's not the prob?

haven't had that crash b4, it usually just goes to desktop or spits out the 'eso has stopped working/what were you doing' window.

curiouser and curiouser

ZOS_Bill

@Lylith

Thank you for the update. If this change doesn't help, the next step to try is a selective startup to disable background processes. Disabling background processes can be done by rebooting the PC into a selective startup. This will disable third party software running on the PC. Test your setup under the selective startup and see if the issue persists.

Lylith

ZOS_Bill wrote: »

@Lylith

Thank you for the update. If this change doesn't help, the next step to try is a selective startup to disable background processes. Disabling background processes can be done by rebooting the PC into a selective startup. This will disable third party software running on the PC. Test your setup under the selective startup and see if the issue persists.

no probs w/background processes, checked that a while ago.

i turned off anti aliasing and am running the game at dpi 100 percent and it seems more stable, but then it'll get into crash mode again with no real pattern as to what causes it. i.e. my char can be standing still, opening a menu or a door, looking at inventory, in the middle of a boss battle full of fx, or talking to an npc - whatever - and the game crashes.

still mystified.

ZOS_Bill

@Lylith

Thanks for the further update. At this point, please go ahead and open a ticket with customer support.

Lylith

ZOS_Bill wrote: »

@Lylith

Thanks for the further update. At this point, please go ahead and open a ticket with customer support.

will do.

thanks for your help.

ZOS_Bill

@Lylith

You're welcome!

If you need any updates on your existing ticket, please feel free to post the ticket number here.

Lylith

it's even worse today, can't get the game to stay up for more than a minute or two, usually crashes out before it even loads.

i'd rolled back video drivers by about a month before the patch and the game was running better (still crashed occasionally).

now it's unplayable.

Baybaeckz

This is just ridiculous, game is crashing constantly on NA.Can’t even log to a character. Have had no and I repeat no issues on the EU.
Same computer same game same settings so WHY is the NA server so much a problem…..
Please fix, I have been with you since Beta, so damn frustrating, please fix the NA server!

Baybaeckz

Totally unpleasant and unplayable

ZOS_Bill

We are aware of various crashing issues after the recent Update 36. Please see our pinned thread which is linked below that contains updates and troubleshooting you can try.

Current PC Game Crashes w/ Update 36