Game won't Launch

Rockhound173

Pre-ordered game, entered code, confirmed early access, downloaded game, and once download was complete I pressed play and nothing happened. Same thing when I played the Beta. Basically once you hit "play" the button stays greyed out and that's it. Tried everything suggested on the forums and nothing worked, run as admin, disable anti-virus, download game, etc.

Mojostealer

Exact same problem, just submitted a request for a phone call with almost identical description.

deason316

exact same problem been doing this since beta

Siegfried_Greymane

+1, it also freezes my PC.

tricky80

Same ...

ZOS_RobertM

Hey,

Please go to My Documents/The Elder Scrolls Online/Live and look for the UserSettings.txt file. Then perform the following steps:

Open UserSettings.txt with Notepad
Press Ctrl + F and search for RequestedNumThreads
This brings you to the line SET RequestedNumThreads "X" (with a number instead of X)
Change that number to 0 (zero, not the letter O)
Save and close the document
Restart the launcher and try to launch the game

Mojostealer

I received that same response when trying to fix during beta, number was already zero, so didn't help. In an attempt to avoid problems, I deleted everything prior to early access and started from scratch, re-d/l'ing the client and game. UserSettings.txt file is not present in that folder.

ZOS_RobertM

If the UserSettings.txt file is not present in the My Documents/The Elder Scrolls Online folder, here's what you'll need to do (apologies in advance for the immense amount of text):

Open a new text document in Notepad

Paste the following information into the text document

SET MouseRawInput "1"
SET MouseSensitivityFirstPerson "0.50000000"
SET MouseSensitivityThirdPerson "1.28999996"
SET MouseSmoothing "0"
SET InvertMouseWheel "1"
SET InvertMouseY "1"
SET InvertMouseX "1"
SET CachedRLREnabled "1"
SET CachedReflectionResolution "4"
SET CachedShadowFiltering "5"
SET ScreenshotFormat "BMP"
SET PregameGammaCheckEnabled "0"
SET HardwareCheckEnabled.2 "0"
SET SUB_SAMPLING "2"
SET REFLECTION_QUALITY_v3 "2"
SET PARTICLE_DENSITY "3"
SET HIGH_RESOLUTION_SHADOWS "1"
SET SHADOWS "4"
SET GAMMA_ADJUSTMENT "112"
SET VIEW_DISTANCE "1.69000006"
SET GPUSmoothingFrames "10"
SET MIP_LOAD_SKIP_LEVELS "0"
SET RAIN_WETNESS "1"
SET LENS_FLARE "1"
SET GOD_RAYS_v2 "1"
SET ANTI_ALIASING_v2 "1"
SET AMBIENT_OCCLUSION "1"
SET COLOR_GRADING_v1 "0"
SET BLOOM "1"
SET DEPTH_OF_FIELD "1"
SET COLOR_CORRECTION "1"
SET SOFT_ALPHA "1"
SET DISTORTION "1"
SET CHARACTER_LIGHTING "1"
SET DIFFUSE_2_MAPS "1"
SET DETAIL_MAPS "1"
SET NORMAL_MAPS "1"
SET SPECULAR_MAPS "1"
SET CLUTTER_2D "1"
SET SIMPLE_SHADERS "0"
SET WATER_FOAM "1"
SET VSYNC "0"
SET MAX_ANISOTROPY "3"
SET FULLSCREEN_v5 "2"
SET PreferMaximizedWindow "0"
SET FullscreenHeight "0"
SET FullscreenWidth "0"
SET WindowedHeight "768"
SET WindowedWidth "1024"
SET SOUND_ENABLED "1"
SET FOOTSTEPS_VOLUME "50.00000000"
SET FOOTSTEPS_ENABLED "1"
SET SPEAKER_SETUP "0"
SET BACKGROUND_AUDIO "0"
SET VO_VOLUME "70.00000000"
SET VO_ENABLED "1"
SET UI_VOLUME "70.00000000"
SET UI_ENABLED "1"
SET AMBIENT_VOLUME "70.00000000"
SET AMBIENT_ENABLED "1"
SET SFX_VOLUME "70.00000000"
SET SFX_ENABLED "1"
SET MUSIC_VOLUME "70.00000000"
SET MUSIC_ENABLED "1"
SET AUDIO_VOLUME "59.00000000"
SET AUDIO_ENABLED "1"
SET TooltipFilter "2"
SET TooltipNumOptions "2"
SET EffectsLookupViaBinarySearch "1"
SET Language.2 "en"
SET GraphicsDriver.7 "D3D11"
SET PatchDataPath "game:/GameData/"
SET CacheDataPath "machine:/Cache/"
SET GameCameraFirstPerson "0"
SET AcceptedEULAVersion "2"
SET DirectionalDamageIndictorVisibleInThirdPerson "0"
SET CameraFramingTransitionEnabled "1"
SET SkipPregameVideos "0"
SET HasPlayedPregameVideo "1"
SET RangedKillCamera "0"
SET PlayerKillCamera "1"
SET LastMonsterKillCamera "1"
SET MinFrameTime.2 "0.01000000"
SET ParticlesEnabled "1"
SET RequestedNumThreads "0"
SET FreeUnusedGrannyFileSections.2 "0"
SET IsTrustedMachine "1"
SET RememberAccountName "1"
SET AccountName ""
SET LastRealm "NA Megaserver"
SET CustomUIScale "1.00000000"
SET UseCustomUIScale.2 "0"
SET RollDodgeDoubleTapEnabled "1"
SET RollDodgeDoubleTapTimeWindow.2 "185"
SET CameraZoomDistancesSynced "1"
SET SiegeCameraZoomDistance "6.00000000"
SET WeaponsOutCameraZoomDistance "2.00000000"
SET WeaponsSheathedCameraZoomDistance "2.00000000"
SET MaxNetworkWriteBuffer "10485760"
SET MaxNetworkReadBuffer "10485760"

Save the file as UserSettings.txt in the My Documents/The Elder Scrolls Online folder

Restart the launcher

Mojostealer

ZOS_RobertM, greatly appreciate your quick responses. Have been waiting for a phone call for hours now. I did as instructed above, but that doesn't appear to have helped.

ZOS_RobertM

Hey, I'm sorry I noticed an error in my previous post and made a correction. Can you try copy and pasting that again and see if it makes a difference?

Mojostealer

No worries, tried again, same issue.

tricky80

Question , does "SET LastRealm "NA Megaserver" need to be EU if im on eu server ?

Mojostealer

Have also tried the following:
Have both launcher and eso.exe set to run as admin.
Have tried multiple compatability modes.
Just attempted the selective start-up using MSConfig, as suggested by mod in another post.
Same problem persists.

ZOS_RobertM

@tricky80 Yes, make sure you set that to the correct Realm as well.

@Mojostealer What Operating System are you running?

Mojostealer

@ZOS_RobertM Windows8

tricky80

@ZOS_RobertM still doesn't work but still thanks for reply.

Siegfried_Greymane

@ZOS_RobertM‌ same here :-(

I am really disappointed because I was up at 4 AM my time, I wanted to reserve character and guild names. It's now 5 PM and I am scared to run the game because my whole PC shouldn't crash. It's not 1999.

Yshaar

Siegfried_Greymane wrote: »

@ZOS_RobertM‌ same here :-(

I am really disappointed because I was up at 4 AM my time, I wanted to reserve character and guild names. It's now 5 PM and I am scared to run the game because my whole PC shouldn't crash. It's not 1999.

Crash? Thats a different problem.

You guys need to be more specific what hardware you are running on an what software is running at the moment of launching the game.

Would you please try to run the game in compatibility mode and as admin, look at the screenshot: http://i.imgur.com/VysVTfd.png ?

Exoplex

For anyone having errors there is a known error post that has been made, here is the link http://forums.elderscrollsonline.com/discussion/61626/please-read-first-known-technical-issues-pc#latest

I ran into the issue of having an integrated graphics card and currently am unable to play. Hope this helps some of you

ct12yyyeb17_ESO

I updated from beta US to live EU and that settings file was missing.
I made it and copy-paste in My Documents/The Elder Scrolls Online folder and the other 2 subfolders and game is working ok now.
Just be careful to do it right and feel free to insert that file all over