Game login difficulties w/ activated FileVault?

Taucheranzug

Hey everybody,

couldn't find a proper statement about this anywhere else...

So I switched to a brand new Mac Studio (M1) a couple of weeks ago. Unlike with my previous Mac, my new Mac Studio has FileVault turned on.

Whenever I login to the game, I get a notification saying that an e-mail with a verification code was just sent to me. I then have to input that verification code before I can play. The private "house" icon in the login screen is activated though, as is the "remember user" checkbox.

I never had to wait for any verification code when I was still using my old Mac (w/o FileVault). The usual login was all that was necessary.

My question now is - could the activated FileVault somehow be the reason for the necessity to always input that verification code? Does anybody here have any experiences with that? Before I really turn off FileVault, I'd really like to learn more about its connection to the ESO login process...

Thank you guys in advance!

Best

ZOS_Bill

The FAQ linked below goes over some circumstances on why you may still be requested for an access code at login.

Login Access Code - Account - The Elder Scrolls Online

Taucheranzug

Hey everybody,

found out that the reason for the above problem was the ever-changing INTERNAL IP address of my Mac after all (WiFi and/or Ethernet cable). Defined a reserved IP address for the Mac in my router settings, problem solved So it's actually not the external IP address alone that is being checked, it's the internal one as well!

Sorry for the confusion - sometimes the official game support is right after all ;-)

Best

ZOS_Bill

Thank you for the update regarding your login issue. With the OP finding the culprit, we will now close the thread going forward.