Targeting Reticle not working

Firechikkin

I am sooo bummed about the issues this game has been experiencing. The main one for me is that the target reticle periodically goes missing. Today it has happened again. I have ran the repair function from the launcher. I have closed the launcher and reopened the launcher. That helped me get the audio working again. But sadly, my character is yet again stuck in a room and I have no way to interact with characters or objects. Therefore, I cannot open the door to get out of the room. Support helped me out the last time, however it has happened again and I don't know what else to do except cry.

Firechikkin

Update, I have uninstalled and reinstalled and I have disabled the addons.

Firechikkin

And it is still the same. No target reticle. I am going to take the computer into the shop next and see if it has any possible contributing issues.

Firechikkin

Took computer into shop and all diagnostics came back great. Log into play ... no target reticle!!!! Seriously! What do I have to do to just open up the game and play? As it is now I am uninstalling/reinstalling (again) only because sometimes that works. But, for whatever reason it doesn't remain the next time I login. Beautiful game, however it is not enjoyable if it doesn't work!

To add to this problem I cannot make a ticket without attaching a report from your game consultant. I open that up from the launch screen and it is unresponsive. So now I cannot actually make a ticket to get a hold of tech support! Please someone respond to this

ZOS_Bill

@Firechikkin

The thread below has some possible reasons as to why your target reticle may be missing.

targeting reticule has disappeared, unable to interact with anything?

Firechikkin

Thank you all for the suggestions. I have tried and failed in most of those. Support finally gave me the advice to lower my graphics to a medium level and to take it from Fullscreen to Window Fullscreen. These adjustments seem to have helped. However, at the time of this writing, I just logged in and had no targeting reticle again
So it is a fix but not a consistent solution. It's a shame I have to lower graphics because my graphics card is really good. I have a Radeon Pro Vega 48 8 GB graphics card, but I guess it is what it is. I am just planning on spending 30 minutes troubleshooting this game, before login. This means I don't always play as often, because I may not have the patience to babysit that much.

Firechikkin

Update... Sorry, support guys, it's back. No target reticle again
I have tried troubleshooting and am on login number 9 today. I am posting here because maybe, just maybe, the Forum Gods are watching and can help out with some more suggestions. I am an ESO plus member, and I am financially invested in making this work. It is so hit/miss, and it increasingly becomes harder and harder to log in to the game.

I am missing out on so many gift items, event opportunities, and other fun things. I understand that these games can get kinda buggy sometimes, but this is getting sad. Please help!

I have no add-ons running.
I am running it fresh each time (as per support advice). I am removing the icon from the loading dock each time, and I know this shouldn't matter.
I am making sure that no other programs are running (as per support advice)
I have hit the Alt/Option Key,
I have hit the "." key because that has something to do with cursor mode (?),
I have unplugged/replugged my router,
I have checked for updates,
I have run repairs,
I have to uninstall/reinstall ESO,
I shut down my computer
I am running it on low to medium graphic settings (as per support advice)
I am exhausted

I feel like this is something simple/stupid. But I cannot find it.

ZOS_Bill

@Firechikkin

Would you be able to provide your current ticket number?

AngryLorekeeper

I had similar issues as well, and I found it was tied to the pointer size. Mine had been set as low as it could be and I bumped it up just a tiny amount and the problem went away. The setting is found in Accessibility->Display->Pointer->Pointer Size

I hope this helps

Firechikkin

My ticket number is Incident: 220409-004249


@AngryLorekeeper I will look into the pointer size and thank you!

Firechikkin

Update- I tried bumping up my pointer size and when I logged in, I still had no target.
Keep suggestions coming and I will try them all

ZOS_Bill

@Firechikkin

Thanks for providing your ticket number. We've sent you a PM with details on your current ticket.