Login issue

Dr_Rektar

Anyone else getting logging eror, that says "or password is incorect or i should use steam/stadia"tho nothing is linked to account?

Dr_Rektar

Or maybe any suggestion what is it and how to fix?

DMuehlhausen

Only happens to me when I miss type my password.

Dr_Rektar

10000% sure i am typing password correctly

Sylvermynx

Try to login to you account online, as it suggests. If you can't log in there either.... well, then you might have a real issue, and from there you'd want to use the support site to get your account back.

Lysette

Dr_Rektar wrote: »

Or maybe any suggestion what is it and how to fix?

It does not say you should use steam or stadia - it says "if you purchased from ..." - so if you haven't purchased your game from them, you might have mistyped your password - this happens to me frequently, because I let my muscle memory hammer it in rapidly - sometimes my fingers are too fast, like pressing a letter before shift is down, and then it is lower case instead of uppercase - and password authentication fails. Just type it in more slowly and safely.

barney2525

always make sure your caps are not accidentally on

Dovahkiin02191973

If password is all lowercase letters and you accidentally have the Caps Lock button on this will happen. The screen does warn you that your Caps Lock is on but it is in the fine print. First time it happened to me I must have tried a dozen times before noticing the problem. If all is good though and an error like this keeps happening then it is time to submit a ticket to support for help.

DMuehlhausen

Dr_Rektar wrote: »

10000% sure i am typing password correctly

You sure it's typing in the game? A lot of the time I'll be in say discord. Open the game and click on the login screen. Type and hit enter and it puts my password in the discord channel. I have to normally click 2 or 3 times on the password line before the cursor shows up

Dr_Rektar

DMuehlhausen wrote: »

Dr_Rektar wrote: »

10000% sure i am typing password correctly

You sure it's typing in the game? A lot of the time I'll be in say discord. Open the game and click on the login screen. Type and hit enter and it puts my password in the discord channel. I have to normally click 2 or 3 times on the password line before the cursor shows up

Its weird but diffrent internet connection fixed my problem

Gundug

I got this error on one of my accounts this morning. I assumed it somehow mis-typed it, even though I had typed it carefully and capslock was not on. The second time, the game immediately responded with “lost lobby connection”. The third time, it immediately responded with “this account is already logged in”. The fourth time, it finally logged in normally. This appears to be the level of reliability to expect from the game for the time being.

ZOS_Bill

@Dr_Rektar

If you switch back to your prior connection do you run into these login issues again?

Dr_Rektar

ZOS_Bill wrote: »

@Dr_Rektar

If you switch back to your prior connection do you run into these login issues again?

It doesnt work only when i try to connect with my other provider, as far as i understood, it is only the issue with that provider that blocks something

ZOS_Bill

@Dr_Rektar

You may want to contact the ISP for the connection having issues so they can look into possible causes for this behavior.