Game still crashing

AMAI460

Months now, No add ons, New PC well about a month old. Literally was standing in Grathwood just typing to a friend and directly to desktop. no box, no nothing. instant desktop. this is 3 or 4 months now yesterday multiple crashes as well. <snip>

[Edit to remove Bashing]

ZOS_Bill

Since these crash issues have been happening over multiple months, we recommend starting a ticket with customer support if you've not done so. If you have already opened a support ticket, you can post it within this thread.

lurkin777

What are the errors you are getting? IF any.

AMAI460

No errors, directly to the desktop. Crazy thing is never happened before this last patch and I even purchased a new system fresh instal same thing.

JanTanhide

Have you updated the motherboard BIOS? Chipset drivers? I am assuming video drivers are up to date.

AMAI460

Yes JanTanhide all updated. I just opened a ticket 220114-003853. Just crashed again all I did was enter battleground press rapid regen and boom desktop.....

Yukon2112

I was having this issue. I turned off all add ons and drivers are up to date. I rolled my pc back to mid nov restore point and no more crashes. It had to be a windows update that was causing me issues

Lady_Lindel

I've had this happen the last couple of days, in battlegrounds. Screen freeze, booted to desktop. Just happened again in Craglorn.

BlossomDead

Crashed 4 times in the last 20 mins in Cyron PC EU

AMAI460

Well they moved me up to the next level, whatever that means. I suppose a real person will start to respond instead of the canned replies. I'll keep you posted if it's figure out

Living_Ded

I am having the same sorts of issues. I actually posted about it recently. The repeated crashes have basically made the game unplayable for any reasonable length of time. I can't even finish a random dungeon. I'll keep an eye on this post. At least they replied to you.

AMAI460

Ill keep you posted.

phairdon

Starting to get crashes as well. Two within five minutes of each other. Both times my game froze followed by a crash to desk top. Both happened while killing senche for the weekly endeavor. Reaper's March, PC/NA.

Living_Ded

phairdon wrote: »

Starting to get crashes as well. Two within five minutes of each other. Both times my game froze followed by a crash to desk top. Both happened while killing senche for the weekly endeavor. Reaper's March, PC/NA.

This happens to me too. Like, a LOT. I'll be in the middle of just killing stuff for the endeavors and CRASH. Sometimes it won't even let me get back to desktop. Couple times I ended up restarting windows. There's no rhyme or reason to it. No common thread of activity that causes it to happen. Sometimes, it's in the middle of a dungeon, sitting around in town waiting on queue.. just doing nothing.

AMAI460

Any updates yet? Nothing from Zos once I was escalated 4x crashes in 30 minutes

ZOS_Bill

@AMAI460

Your ticket 220114-003853 was recently escalated so there may be an additional delay before another support agent responds back.

AMAI460

Thanks for the update

robinrwb17_ESO2

Disable multithreaded rendering if it is enabled. There seems to be a stack overflow when multithreaded rendering is enabled, I used to get frequent, random crashes to the desktop. Check Windows event viewer for any ESO-related reports, which might help pinpoint the cause.

Faulting application name: eso64.exe, version: 1.0.0.1, time stamp: 0x61b17f7c
Faulting module name: ucrtbase.dll, version: 10.0.22000.1, time stamp: 0x00e78ce9
Exception code: 0xc0000409
Fault offset: 0x000000000007dd7e

AMAI460

It does crash with and without multi on but I never looked at event viewer. Thanks I will definetly look

phairdon

Ran the repair function and the game has not crashed since, hoping it stays this way. Also thought multi threading may have been the cause, until the game continued to crash after turning off.

AMAI460

Still crashing and nothing from my ticket a few days ago

AMAI460

Crashed again. This time it showed up in my event log

Log Name: Application
Source: Application Error
Date: 1/31/2022 9:24:07 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: DESKTOP-RNEGEMJ
Description:
Faulting application name: eso64.exe, version: 1.0.0.1, time stamp: 0x61ef5990
Faulting module name: ntdll.dll, version: 10.0.19041.1466, time stamp: 0xe2f8ca76
Exception code: 0xc0000374
Fault offset: 0x00000000000ff199
Faulting process id: 0x3e50
Faulting application start time: 0x01d816adbe43d9e7
Faulting application path: C:\Program Files (x86)\Zenimax Online\The Elder Scrolls Online\game\client\eso64.exe
Faulting module path: C:\windows\SYSTEM32\ntdll.dll
Report Id: 687d3528-12f6-4699-95f6-a3f07e0b8390
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"&gt;
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>100</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2022-01-31T14:24:07.0632081Z" />
<EventRecordID>17944</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>DESKTOP-RNEGEMJ</Computer>
<Security />
</System>
<EventData>
<Data>eso64.exe</Data>
<Data>1.0.0.1</Data>
<Data>61ef5990</Data>
<Data>ntdll.dll</Data>
<Data>10.0.19041.1466</Data>
<Data>e2f8ca76</Data>
<Data>c0000374</Data>
<Data>00000000000ff199</Data>
<Data>3e50</Data>
<Data>01d816adbe43d9e7</Data>
<Data>C:\Program Files (x86)\Zenimax Online\The Elder Scrolls Online\game\client\eso64.exe</Data>
<Data>C:\windows\SYSTEM32\ntdll.dll</Data>
<Data>687d3528-12f6-4699-95f6-a3f07e0b8390</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>

Any help would be much appreciated. still no reply from my ticket once it was escalted.

AMAI460

I guess the game is just going to stay broken?

Living_Ded

AMAI460 wrote: »

I guess the game is just going to stay broken?

I unsubbed for the time being. I'll try the game again after the next BIG patch to see if that helped. Hiatus for now.