Any ETA when crash to desktop is going to be fixed?

AMAI460

It's been months. It's better but still happening. Even a new pc still happens. Just crash directly to desktop, no warning just crash. I tried all of your generic stuff zos billie.

redspecter23

I've been getting this lately as well. No game freeze. No fake disconnection, no crash report. It feels like an instantaneous Alt+F4. The game just goes poof. I was trying to figure out if the issue was on my end. Trying different drives or computers to see if I can somehow prevent it, but it seems to keep happening.

AMAI460

Same with me.... Exactly just poof desktop

Wallkar

I have the same problem..

ZOS_Kevin

Hi All. Can you let us know what version of Windows you are using? Or other operating system if that applies to you? We can let the Dev team know of this issue along with a operating system breakdown to help.

AMAI460

Edition
Microsoft Windows 10 Pro (64-bit)
Version (Build)
20H2 (10.0.19042)
windows feature experience pack 120.2212.3920.0

Wallkar

Microsoft Windows 7 Ultimate (64-bit)
6.1.7601.24524 (Win7 RTM)
Service Pack 1

Ticket 211207-002141

I was only sent the standard options, which I have tried everything for a long time. I think the problem is in the last patch!

Lylith

getting this a LOT today, about a dozen times in the last 2-3 hours; all i've been doing during that time is scrying and excavating.

i usually get a couple of these per day, but today it's been like very 10-15 minutes or so.

windows 10 home (64)

19042

Alvar

Add me to the list, CTD at least 1/2 dozen times per day:

Processor 11th Gen Intel(R) Core(TM) i7-11700K @ 3.60GHz 3.60 GHz
Installed RAM 32.0 GB (31.9 GB usable)
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

Edition Windows 10 Home
Version 20H2
Installed on ‎9/‎25/‎2021
OS build 19042.1348
Experience Windows Feature Experience Pack 120.2212.3920.0

HonestFarmer

I'm having the same issue. Crashes were there before but after the latest patch they now happen constantly. The game just straight up crashes to desktop, no error message or anything.

This is the summary from Event Viewer:

Faulting application name: eso64.exe, version: 1.0.0.1, time stamp: 0x61a8130e
Faulting module name: ntdll.dll, version: 10.0.19041.1288, time stamp: 0xa280d1d6
Exception code: 0xc0000409
Fault offset: 0x000000000008c56f
Faulting process id: 0x1adc
Faulting application start time: 0x01d7ed617d8aed77
Faulting application path: \SteamLibrary\steamapps\common\Zenimax Online\Launcher\..\The Elder Scrolls Online\game\client\eso64.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 0bbdece0-0caa-4d7a-8bd2-13e75629c057
Faulting package full name:
Faulting package-relative application ID:

---

I have tried:
- Performing SFC /Scannow to repair windows system files (there were no corruption)
- Running windows update
- Updating my GPU driver
- Clean install of my GPU driver
- Reinstalling my addons
- Running the game without addons
- Running the game with Multithreading turned off
- Uninstalling and reinstalling the game
and the problem still persists

----
My windows version:
Edition Windows 10 Home
Version 21H2
Installed on ‎8/‎18/‎2021
OS build 19044.1387
Experience Windows Feature Experience Pack 120.2212.3920.0

---

Edit: Okay now I've even reinstalled Windows and the problem still persists.

Lylith

same error pattern as above in my event viewer also, fwiw.

same app, same module.

ZOS_Bill

@Wallkar

Thanks for including your ticket number. We've sent you a forum PM with an update on your ticket.

Rishikesa108

Microsoft Windows 10 64 bit
I'm crashing to desktop without any warning (the game vanishes) when I'm changing character and in the meantime I want to go on my desktop pressing the "windows key". In other words: when I get bored, waiting the long time to load a character, and so I want to open a browser or simply a folder on my pc, I press the "windows key" and the game goes poof.

omegatay_ESO

Same. Always happens (if it happens) when I load the game for the first time, after just booting or restarting the computer.
Windows 10 Pro, latest version, no updates are pending.

Marcusorion1

Same as above, when it happens it is on the first load of the game from launcher, Sometimes After I log in and it's going to character select page, sometimes before..no error messages at all.

similar set ups as above, win 10 etc, nothing new or fancy - new problem ( last 2-3 weeks , more frequently since latest patch )
on an otherwise dependable system

Wallkar

ZOS_BillE wrote: »

@Wallkar

Thanks for including your ticket number. We've sent you a forum PM with an update on your ticket.

I tried all the recommendations except for changing Windows. You can see that this is a problem for many after the last patches. Your programmers have broken the game for many of your clients ...

robinrwb17_ESO2

Since the last patch, I see several crash events in Windows logs, all look the same. Windows 11 (22000.376):

Faulting application name: eso64.exe, version: 1.0.0.1, time stamp: 0x61b17f7c
Faulting module name: ucrtbase.dll, version: 10.0.22000.1, time stamp: 0x00e78ce9
Exception code: 0xc0000409
Fault offset: 0x000000000007dd7e
Faulting process id: 0x59b4
Faulting application start time: 0x01d7f3d45f8bc21b
Faulting application path: E:\steam\steamapps\common\Zenimax Online\The Elder Scrolls Online\game\client\eso64.exe
Faulting module path: C:\WINDOWS\System32\ucrtbase.dll
Report Id: 5857e160-e908-4d89-abc3-68043c8a6928
Faulting package full name:
Faulting package-relative application ID:

Wallkar

Windows 7 64

Faulting application name: eso64.exe, version: 1.0.0.1, time stamp: 0x61b17f7c
Faulting module name: unknown, version: 0.0.0.0, time stamp 0x00000000
Exception code: 0xc0000005
Error offset: 0x0000000000000000
Faulting Process ID: 0x8564
Faulting application start time: 0x01d7f3f2c30a6639
Faulting Application Path: K: \ GAME \ Zenimax Online \ The Elder Scrolls Online \ game \ client \ eso64.exe
Faulting module path: unknown
Report code: 073f5992-5fe6-11ec-83fa-0800270058b8

redspecter23

As an update, I turned off multi threaded rendering 2 days ago and haven't crashed since. I'm not sure if it's coincidence or not, but it may be worth trying if others are still having the crash to desktop issue. I went from 5+ crashes a day to none with that one change.