Infinite Loading Screen after logging in

Gern_Verkheart

As the title says. I can't get to the character select screen. Every time I try I get an infinite loading screen after logging in. I tried waiting for an hour and it never loaded the character select screen. I tried repairing the game client, I tried deleting the ProgramData folder, I tried adjusting my firewall settings, I tried turning off my firewall completely, I tried adjusting my graphics settings, I tried rebooting my computer and router, nothing worked. It WILL NOT load the character select screen. I'm running it on an external hard drive if that makes a difference. I downloaded the game directly to the external drive though so it shouldn't make a difference.

ZOS_Chiroptera

Hey @Gern_Verkheart. Since you've already tried a considerable amount of troubleshooting, we encourage you to submit a Customer Support ticket at help.elderscrollsonline.com.

Gern_Verkheart

ZOS_Chiroptera wrote: »

Hey @Gern_Verkheart. Since you've already tried a considerable amount of troubleshooting, we encourage you to submit a Customer Support ticket at help.elderscrollsonline.com.

I did. I haven't heard back yet.

ZOS_Chiroptera

If you have your ticket number, we can check in on your ticket's status.

Gern_Verkheart

ZOS_Chiroptera wrote: »

If you have your ticket number, we can check in on your ticket's status.

I don't see where it tells me the ticket number.

ZOS_Chiroptera

If you click on My Support, you will see a list of your tickets with your ticket numbers.

ZOS_Bill

@Gern_Verkheart

Our help article below goes over how you can find the ticket number.

How do I update or check on my support ticket for The Elder Scrolls Online?