In-game mail?

robwolf666

Is the in-game mail system not working?
For some reason, whenever I try to send mail I get a message that says "You cannot communicate with other players" - I get the message on both the EU and US servers. I just can't figure out why.

TwinStripeUK

robwolf666 wrote: »

Is the in-game mail system not working?
For some reason, whenever I try to send mail I get a message that says "You cannot communicate with other players" - I get the message on both the EU and US servers. I just can't figure out why.

Check your Xbox privacy settings (it inherits a lot from that).

robwolf666

It's not my privacy settings, they haven't changed since the last time I used in-game mail, and it worked fine then.

robwolf666

Wait, do people need to be "friends" on XB in order to send mail? I'll try that...

robwolf666

That fixed it..

robwolf666

*sigh* No it didn't fix it. While initially I couldn't send any mail until I added them to my XB friends, now they're not receiving the mail and it keeps being returned to me. Submitted a ticket.

ZOS_Kevin

Hi @robwolf666. Keep us posted on the ticket. If you don't hear back in the next day or two, feel free to ping me and pass along the ticket number. I can check then.

robwolf666

Never mind... after a bit of brainstorming, I definitely fixed the problem - tested it to be sure. Turns out I needed to change the privacy settings on my kids account so she could receive mail. Weird that I can't send messages to my own kid, but whatever, lol. Now I just need to remember what those settings are, but change them back for now.

jackiemanuel

they broke the *** out of the game last patch. I haven't had your problem but I crash so frequently that using mail isn't really even an option.

ZOS_Bill

Thank you for the continued updates and letting us know what has resolved the issue. We will now be closing the discussion since the OP resolved their issue.