I can't login to my character?

possived

Every time i login to a certain character i get a CE-108225-1 error, i can login to all my other characters apart from this particular one, my game crashes everytime i try, I'm on ps5.
I have a support ticket thing: 210818-005018

ZOS_Adrikoth

Hey there @possived

Please be sure to try these steps to resolve this error!

possived

ZOS_Adrikoth wrote: »

Hey there @possived

Please be sure to try these steps to resolve this error!

It's not my ps5 that is the problem, its the character itself, i can login to every other character just not this one....

possived

ZOS_Adrikoth wrote: »

Hey there @possived

Please be sure to try these steps to resolve this error!

Could you try moving it to deshaan or something? see if that fix's it?

possived

It's been like 3 days now, that I haven't been able to use my character, can you move my character please?

ZOS_Adrikoth

Greetings @possived

If you have tried the steps in our article and they did not resolve this error, then please go ahead and open a support ticket at help.elderscrollsonline.com

possived

ZOS_Adrikoth wrote: »

Greetings @possived

If you have tried the steps in our article and they did not resolve this error, then please go ahead and open a support ticket at help.elderscrollsonline.com

ok i have done that my ticket number is: 210819-004500 can you take a look please it's been like 3 days this character has been stuck, and it has all my gold on it. i Cant really play any of my other characters without my gold.

ZOS_Bill

@possived

Please check your forum inbox as we've sent a PM regarding your ticket.

possived

ZOS_BillE wrote: »

@possived

Please check your forum inbox as we've sent a PM regarding your ticket.

Thank you for taking the time out of your day to try and help me, but you've moved the wrong character lol.

ZOS_Adrikoth

Greetings @possived

We're sorry to hear this issue has continued. Please be sure to reply to our latest response in ticket 210819-004500 to update and re-open this ticket for our support team.

possived

ZOS_Adrikoth wrote: »

Greetings @possived

We're sorry to hear this issue has continued. Please be sure to reply to our latest response in ticket 210819-004500 to update and re-open this ticket for our support team.

How do i update and re-open the ticket lol? do you mean reply to the pm I got? because i already have done that.

ZOS_Adrikoth

@possived You will need to reply to the email response to your support ticket from yesterday.

possived

ZOS_Adrikoth wrote: »

@possived You will need to reply to the email response to your support ticket from yesterday.

Ok, I've done that. In the email they must've thought I was on Xbox mistakenly somehow. I've just replied and clarified that it's PlayStation that I'm on. All I need is for them to move that one character lol.

possived

I got the issue resolved thank you.

ZOS_Adrikoth

Glad to hear it, thanks for your patience!

ZOS_Bill

As the OP issue is now resolved, we are going to close the thread.