frequent crashes since last patch maintenance - error output included

droz8881

Hi.
The game client crashes almost every hour since last patch (before the last patch, the game was stable i.e., no crash even after 10 hours of playing). The crash occurs in random places (e.g., dungeon, VMA, overland, while wayshrine porting, cyrodiil, so on). Below is the error message (it appears to be crashing while processing "EffectsManager"):

Process: eso [38242]
Path: /Applications/Zenimax Online/*/eso.app/Contents/MacOS/eso
Identifier: com.zenimaxonline.eso
Version: 1.0.0 (1.0.0)
Code Type: X86-64 (Native)
Parent Process: ZeniMax Online Studios Launcher [38236]
Responsible: ZeniMax Online Studios Launcher [38236]
User ID: 501

Date/Time: 2020-12-09 15:49:52.313 +1100
OS Version: macOS 11.0.1 (20B50)
Report Version: 12
Anonymous UUID: 539AA439-D529-6590-C5FD-7E6B34C34551

Sleep/Wake UUID: B4BEADFC-68AE-493D-8DA8-B95DF68C8D31

Time Awake Since Boot: 140000 seconds
Time Since Wake: 55000 seconds

System Integrity Protection: enabled

Crashed Thread: 15 com.apple.NSEventThread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Segmentation fault: 11
Termination Reason: Namespace SIGNAL, Code 0xb
Terminating Process: exc handler [38242]

VM Regions Near 0:
-->
__TEXT 105f18000-10abc5000 [ 76.7M] r-x/rwx SM=COW /Applications/Zenimax Online/*/eso.app/Contents/MacOS/eso

Thread 0:: Dispatch queue: com.apple.main-thread
0 com.zenimaxonline.eso 0x0000000106023f27 ZoThreadSafeMap<ZoTypesafeNativeType<unsigned int, 0u, 2u>, ClientObject*, 4000u>::GetAt(ZoTypesafeNativeType<unsigned int, 0u, 2u> const&, ClientObject*&) const + 39
1 com.zenimaxonline.eso 0x00000001062c79f5 FxEmitterKey::Update() + 663
2 com.zenimaxonline.eso 0x000000010629495f Effect::Update() + 807
3 com.zenimaxonline.eso 0x00000001062a4580 EffectsManager::InternalUpdate() + 673
4 com.zenimaxonline.eso 0x00000001062a5102 EffectsManager::Update() + 180
5 com.zenimaxonline.eso 0x00000001062a501f EffectsManager::BeginUpdate() + 252
6 com.zenimaxonline.eso 0x00000001069bb52a ZosClient::OnUpdate() + 772
7 com.zenimaxonline.eso 0x0000000105f62dcd OSUpdate() + 25
8 com.zenimaxonline.eso 0x0000000105f652c6 -[GameClient macRun] + 261
9 com.zenimaxonline.eso 0x0000000105f65c16 -[GameClient platformMainLoop] + 2164
10 com.zenimaxonline.eso 0x0000000105f64f6f -[GameClient mainLoop] + 61
11 com.zenimaxonline.eso 0x0000000105f64e77 -[GameClient applicationDidFinishLaunching:] + 668
12 com.apple.CoreFoundation 0x00007fff2042efdc __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 12
13 com.apple.CoreFoundation 0x00007fff204ca89b ___CFXRegistrationPost_block_invoke + 49
14 com.apple.CoreFoundation 0x00007fff204ca80f _CFXRegistrationPost + 454
15 com.apple.CoreFoundation 0x00007fff203ffbce _CFXNotificationPost + 723
16 com.apple.Foundation 0x00007fff2116babe -[NSNotificationCenter postNotificationName:object:userInfo:] + 59
17 com.apple.AppKit 0x00007fff22c5a0f1 -[NSApplication _postDidFinishNotification] + 305
18 com.apple.AppKit 0x00007fff22c59e3f -[NSApplication _sendFinishLaunchingNotification] + 208
19 com.apple.AppKit 0x00007fff22c5703a -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 541
20 com.apple.AppKit 0x00007fff22c56c90 -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 665
21 com.apple.Foundation 0x00007fff21197056 -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 308
22 com.apple.Foundation 0x00007fff21196ec6 _NSAppleEventManagerGenericHandler + 80
23 com.apple.AE 0x00007fff262010b9 0x7fff261f4000 + 53433
24 com.apple.AE 0x00007fff262007d4 0x7fff261f4000 + 51156
25 com.apple.AE 0x00007fff261f9440 aeProcessAppleEvent + 452
26 com.apple.HIToolbox 0x00007fff286b5f12 AEProcessAppleEvent + 54
27 com.apple.AppKit 0x00007fff22c51412 _DPSNextEvent + 2048
28 com.apple.AppKit 0x00007fff22c4f74b -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1366
29 com.apple.AppKit 0x00007fff22c41bda -[NSApplication run] + 586
30 com.zenimaxonline.eso 0x0000000105f66a64 main + 200
31 libdyld.dylib 0x00007fff2035c631 start + 1

ZOS_Bill

@droz8881

If you are still running into random crashes after the recent patch and maintenance, please open a ticket with customer support.

droz8881

@ZOS_BillE

The game consultant appears to be bugged (waited over one hour but non-responsive), so I'm unable to raise a ticket - I believe the ticket requires me to upload the game consultant file - without the file uploaded the "next" button doesn't work.

ZOS_Bill

@droz8881

If you are unable upload a game consultant, simply upload a blank text document instead in order to start your ticket. You can then have support help in getting the game consultant.