Screenshots not being saved - apparent AVG issue

Jordy78

Hello all. I take regular screenshots using the Print Screen button, which are saved to the default folder. However from Monday this week nothing is getting saved, although I still get the in-game message telling me it has.

I am currently working from home, and on Monday a new client was installed to give me remote access to our work systems. I don't claim to understand how this works but I think it involves OneDrive, and I've heard of this causing problems with screenshots before. The timing also seems more than coincidental.

I'd be really grateful for any help - happy to provide further details on my setup!

Nestor

Add an exception to AVG for ESO and ESO Launcher, and probably One Drive.

Or,

Use Windows Defender, has less issues that AVG. Not blaming AVG per say, but MS does things to the OS to make third party AV programs problematical. My mom had to give up on AVG as it was messing with her quilting programs, of all things. So, sometimes bow to the inevitable and just use Defender, which is quite good in fact. I don't have to use exceptions on my system running Defender, but I also don't allow One Drive either.

Nestor

One Drive really messes with Gaming, as it takes over the function of My Documents. Which of course introduces huge lag with Addons. And, don't get my started on issues saving settings. Or what happens if you save during your non online games.

Of course, the best answer is to nuke One Drive. But you may need it for your job. Grumble, grumble.

Try this if you have to keep One Drive

https://forums.elderscrollsonline.com/en/discussion/416804/eso-creating-a-new-folder-in-onedrive-every-time-the-game-launches

If not, then see this

https://support.microsoft.com/en-us/help/2936105/operation-to-change-a-personal-folder-location-fails-in-windows

Jordy78

Thanks so much for your reply, Nestor. I've done some poking around and it seems the problem is actually AVG - having disabled it, screenshots are now saving normally again. I don't want to run unprotected though obviously, so is there a way I can work around this?

Jordy78

Thanks again - I appreciate your help!

ZOS_Bill

As the OP issue with screenshots is now resolved, we will be closing the thread out.