recent game issue

floodedburrito

not new to this game and not new to computers.

as of the past 24 hours the game randomly black screens and crashed the pc.
nothing has been changed, no settings, no hardware, ive checked temps and all are cool.

should i re install? what should i check?

please and thank you.

idk

Something has changed. Just not something that is obvious.

I would submit a tech support ticket immediately though the response could be very slow as CS response here and many places are slow since COVID started. Expect at least two weeks. Post your ticket number here so @ZOS_BillE @ZOS_AntonioP or one of their colleagues can make sure it is in the correct queue.

With that ball rolling Bille or Antonio may have some tips that can help.

Beyond that, I would try a repair of your client first. There is a cog in the middle of the launcher. Pull down that menu to find the Repair. Client has to be closed for it to show. After completing that shut down the PC then start it again. Do not use restart as that does not do a complete shutdown of the PC.

If that doesn't resolve the issue and Bille and company do not have tips that work you can try a re-install of the game but do not expect much. It could be hardware related which is why I suggested getting the tech support ticket started.

Good luck.

floodedburrito

thank you,
ive followed up and made a ticket, they made me make a report in game consultant.

ZOS_Bill

@floodedburrito

What is your current ticket number?

We can check to ensure the ticket is in the right place.

floodedburrito

200823-008272

Alienoutlaw

are you running any addons?
an error with certain addons can cause this to happen

floodedburrito

i was using add ons thru minion. had them for a while. ive tried turning them off and ive tried uninstalling. even after uninstall it still happens.

floodedburrito

went thru the long process of un installing and then re installing. no add ons. played 10 min. still happens.

the pic is the pc stats as it crashed.

floodedburrito

some new information.

tried playing again and after 15 minutes it crashed the computer. it will automatically boot back up, but this time the resolution was set to minimum. icons were HUGE. had to go to windows settings to put it back on 1920x1080.

checked my drivers and all are up to date. its an asus tuf 5700 oc

ZOS_Bill

@floodedburrito

I've sent you a PM regarding your current ticket status.

LainUnchained

floodedburrito wrote: »

some new information.

tried playing again and after 15 minutes it crashed the computer. it will automatically boot back up, but this time the resolution was set to minimum. icons were HUGE. had to go to windows settings to put it back on 1920x1080.

checked my drivers and all are up to date. its an asus tuf 5700 oc

Try this:

1- Use this driver https://www.amd.com/en/support/kb/release-notes/rn-rad-win-19-11-3
The 19.11.3 is the most stable version of those drivers

2- In your BIOS, look for the PCIE port where your GPU is slotted and modify the value from 'Auto' to 'Gen3'
If you dont know in which PCIE port is, just set every PCIE port u find to Gen3
The thing is PCI-E 4.0 is kinda new and is not working as expected. So limiting the version to Gen3 kinda fix this PCI4 thing.

Hope it helps

floodedburrito

LainUnchained wrote: »

floodedburrito wrote: »

some new information.

tried playing again and after 15 minutes it crashed the computer. it will automatically boot back up, but this time the resolution was set to minimum. icons were HUGE. had to go to windows settings to put it back on 1920x1080.

checked my drivers and all are up to date. its an asus tuf 5700 oc

Try this:

1- Use this driver https://www.amd.com/en/support/kb/release-notes/rn-rad-win-19-11-3
The 19.11.3 is the most stable version of those drivers

2- In your BIOS, look for the PCIE port where your GPU is slotted and modify the value from 'Auto' to 'Gen3'
If you dont know in which PCIE port is, just set every PCIE port u find to Gen3
The thing is PCI-E 4.0 is kinda new and is not working as expected. So limiting the version to Gen3 kinda fix this PCI4 thing.

Hope it helps

just now tried all of that, got thru most of a dungeon, still crashed tho.
no add ons or anything.

floodedburrito

i just tried every version driver amd had.

floodedburrito

dug deeper and went to the event viewer.
now how do i fix it?

LainUnchained

So... you are playing normally, then the screen goes black, audio may keep playing for a sec and then the system just reboot himself?

floodedburrito

yes, found out it now happens to any game.

LainUnchained

Everything point to a GPU driver issue. Also u can try to play some 2k/4k video content (youtube fullscreen¿?) Most probably it will crash even doing that.

Did u set your PCIE slots to 'Gen3' in your BIOS?
Also, recheck this:
1- Config your Windows to DONT automatically install missing drivers
2- Do a graphic driver clean uninstall with DDU (https://www.wagnardsoft.com/content/display-driver-uninstaller-ddu-v18028-released)
3- Reboot your system
4- Install this precise version of AMD Drivers https://www.amd.com/en/support/kb/release-notes/rn-rad-win-19-11-3

I have a AMD 5700XT GPU and was having this same issues u're having now. Doing those steps finally fix whatever was causing the system crash.

Regards

floodedburrito

UPDATE: i completely dis assembled the pc and cleaned everything. tried to troubleshoot. found that after i swaped drives everything works with no issue so far. i had all my games on a 2tb hdd, put the few i was playing on a 500gb ssd i had as a spare.

ZOS_Bill

Thank you for the update and letting us know that swapping drives resolved the issue. With the issue now resolved, we will be closing the thread going forward.