Ticket response time (ticket # 200808-007053)

djg9022

I sent a ticket in about 4 to 5 days ago requesting a crown store item that's not available right now (ticket # 200808-007053) and only received a response telling me they were sending my ticket to a specialized team but haven't heard anything back since, was just wondering what the usual response time is? Was also wondering is updating your ticket a bad thing? Can it send my ticket down the queue?

VaranisArano

Updating your ticket does reset it in the queue.

djg9022

Well I wont be updating anymore lol thank you

ZOS_Chiroptera

Hello @djg9022, your ticket is open and in the right place. A support agent will reach out soon.

While it is difficult to know exactly how long it will take to solve your issue, we are currently experiencing high contact volumes and, as a result, wait times are longer.

Thank you for your patience.

djg9022

Not very helpful but thank you for the response and I get with covid wait times are longer but it's been about a week with no update besides what u just told me. Again thanks for the response much appreciated

djg9022

So when you say "a support agent will reach out soon" does that mean in the next few days or so?

Elsonso

djg9022 wrote: »

So when you say "a support agent will reach out soon" does that mean in the next few days or so?

No. It means that they literally reach out. Soon.

COVID. High ticket volumes. I think you can expect days, maybe weeks, for them to get back to you.

djg9022

It's been a week so far since I sent my ticket. I'll see what happens maybe next week, thanks

djg9022

Can I possibly get another update on my ticket please (#200808-007053), it's been over a week now since I sent it in on the 8th. Would like to know where I sit in the queue. @ZOS_BillE

idk

Wait times are about two weeks with some queues being shorter and others a little longer. It has been this way since COVID became an issue since there are more people playing, hence more tickets. This is not just with Zos, but other gaming companies have notably longer ticket times.

Good luck.

Slyjinxy

Given that your ticket isn't about a technical issue I can't imagine them giving it top priority. You just need to be patient.