How long does it take to get a ticket confirmation email?

katzchendrokai

Hi

I put a ticket in yesterday, July 4th requesting account retrieval (via the account retrieval link) due to my account being suspended (I believe due to a payment mishap).

I haven't yet had a confirmation email that the ticket has been submitted and it doesn't show up in my Bethesda account, is this normal?

Ticket Reference #:200704-004133

I fully understand that with the Covid-19 stuff going on atm that ticket times are slower I just want to know what to expect as I've never had to submit a ticket before

Thanks for any information provided

MissBizz

Are you looking in your ElderScrollsOnline.com account, or actual Bethesda account? You need to be logging into the actual ESO website (not bethesda). I'm guessing if you are trying to retrieve your account that would mean you cannot log into the elderscrollsonline.com account though... I personally would wait until Tuesday afternoon before you resubmit with the holiday weekend and such.

Though if your lucky maybe a forum mod will be able to look into your ticket and let you know if its been looked at or what.

katzchendrokai

Thank you, hopefully a mod might see this but if I hear nothing I shall resubmit on Wednesday.

ZOS_Bill

@katzchendrokai

I've sent you a PM with an update regarding your current ticket.

katzchendrokai

Thank you for the response