Quitting the game brings up a 'ESO has stopped working' window

AefionBloodclaw

well of course it stopped working cos I left the game!? Why is this doing this?

ZOS_Bill

@AefionBloodclaw

Have you gone through any troubleshooting already to resolve these crashes?

If not, you should try going through our crash help article linked below.

What do I do if ESO is crashing with the error "ESO has stopped working"?

AefionBloodclaw

well it's not really a crash, it only does it when I actually hit "Quit" on the menu.

ZOS_Bill

@AefionBloodclaw

The behavior is still considered a crash even though it happens when quitting from the menu. ESO is not closing normally before something terminates the closing sequence. One of the common causes is an issue with an add-on you have loaded not working correctly.

AefionBloodclaw

I disabled all addons and it's still doing it. I guess that means I have to use the repair function?

ZOS_Bill

@AefionBloodclaw

Yes, repairing the game installation would be the next step to take if you've not done so yet.

AefionBloodclaw

K well I did the repair option and it still crashed afterwards

ZOS_Bill

@AefionBloodclaw

Thanks for the update. The next step to try at this point is fully uninstalling and reinstalling ESO on your PC. Since the crashing only happens when you quit the game, you may want to hold off doing this until you have free time to do so.

AefionBloodclaw

Ok I seemed to have fixed the problem, by updating all my add-ons, it seems to have been a conflict between something and something else? So it was working fine, and then I had to go and make the mistake of installing a new add-on, Essential Housing Tools. And the problem has started all over again. So frustratingly, I have to uninstall and reinstall the whole game. Because of 1 add-on urrgh

AefionBloodclaw

Aaand I've uninstalled and reinstalled the game and it still crashes on logging out to switch characters so that 1 mod has done something to my computer?

ZOS_Bill

@AefionBloodclaw

Could you try simply removing all add-ons completely and then seeing if the crash happens on quitting? This way we can test to make sure the issue was truly add-on related or not. Steps for completely removing add-ons can be found here.

AefionBloodclaw

I've removed all add-ons completely including all the saved variables and addon settings document and it still crashes. And it adds the addon settings doc back every time. But this wasn't happening before I installed EHT, so I'm sure that add-on has added some data to some folder somewhere and that is causing conflict because I no longer have the rest of the add-on?

ZOS_Bill

@AefionBloodclaw

Are you running any third party add-on managers that would reload add-on files in the background?

AefionBloodclaw

I have Minion installed but I don't think it's running when I run the game?

ZOS_Bill

@AefionBloodclaw

Just to be sure, it may be worth uninstalling Minion to see if that may be what is not allowing all your add-ons to be cleanly removed from ESO.

AefionBloodclaw

Uninstalled Minion, still crashes urrgh

ZOS_Bill

@AefionBloodclaw

Thank you for testing with Minion removed. To investigate this further I recommend that you open a ticket with customer support. Make sure to include a game consultant file so there is a rundown of your current PC.

Wuselmann

Are u by chance using a new wireless razer mouse/headset. Since I got me a new wireless headset yesterday eso keeps crashing without any bug message when hitting "logout". I saw another thread realting to this problem. It may be caused by
RzChromaSDK64.dll unloaded error.

Rlacoste

RzChromaSDK64.dll was my problem, even after 5 months of uninstalling my Razer mouse and returning it for taking over my PC. When attempted to delete the SDK64.dll, I received a "can not delete, ESO is using this file", I screamed for joy as I found my culprit!!! TY Wuselman,