No water texture and triangles on ground

peppers404

Hello!
I have been running into this issue since the update 25 on Tuesday...


That's me, standing in knee-deep water. I can tell by the splash when I jump. Also, the shading must be glitchy.
Here are my settings:

Í have deleted the file called UserSettings.txt and the ShaderCache.cooked (in documents/elderscrollsonline/live), I've changed settings in the UserSettings.txt according to a few different online sources, then deleted it when that didn't work.
I've clicked to repair the game within the launcher twice since Update 25;
I've downloaded/redownloaded graphics drivers; I have Intel(R) HD Graphics 5500.

I know my laptop has pretty much the bare minimum to run the game But... these triangles are dizzying! Let me know what other information you need! I'm pretty sure it's not my computer in the wrong here... everything else runs OK. Can someone please help?
Thanks in advance!

ZOS_Bill

@peppers404

Posting your PC specifications here will help us look into this graphical texture issue. To get your PC specifications you can create a DxDiag report. You can than post the first 2 sections on the report in the thread.

SmokingAce22

Experiences the same issues everything was fine until the update.. Currently reinstalling game.. And will also roll bavk driver if this doesnt work..
Posted Dxdiag summary below
@ZOS_BillE

SmokingAce22

---

System Information

---

Time of this report: 2/27/2020, 13:15:56
Machine name: DESKTOP
Machine Id: {8F8CCD1C-3AD9-464B-97D2-729D10E8E38B}
Operating System: Windows 10 Home 64-bit (10.0, Build 18362) (18362.19h1_release.190318-1202)
Language: English (Regional Setting: English)
System Manufacturer: LENOVO
System Model: 80E5
BIOS: B0CN69WW (type: UEFI)
Processor: Intel(R) Core(TM) i5-5200U CPU @ 2.20GHz (4 CPUs), ~2.2GHz
Memory: 6144MB RAM
Available OS Memory: 6060MB RAM
Page File: 2917MB used, 4101MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: Unknown
DxDiag Version: 10.00.18362.0387 64bit Unicode

---

DxDiag Notes

---

Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.

peppers404

First 2 sections of Dxdia report:

---

System Information

---

Time of this report: 2/27/2020, 18:18:57
Machine name: DESKTOP-1APG2PF
Machine Id: {53B60C56-4D0E-4558-BD79-61D8DEE7FF4C}
Operating System: Windows 10 Home 64-bit (10.0, Build 18362) (18362.19h1_release.190318-1202)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: Inspiron 5558
BIOS: A17 (type: UEFI)
Processor: Intel(R) Core(TM) i3-5005U CPU @ 2.00GHz (4 CPUs), ~2.0GHz
Memory: 4096MB RAM
Available OS Memory: 4006MB RAM
Page File: 4442MB used, 2781MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: Unknown
DxDiag Version: 10.00.18362.0387 64bit Unicode

---

DxDiag Notes

---

Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.

darkwing777

I have the same problem

---

System Information

---

Time of this report: 2/28/2020, 06:11:15
Machine name: DESKTOP-VC5DSFI
Machine Id: {217D66E4-AB89-41FA-A598-178F0D610232}
Operating System: Windows 10 Home 64-bit (10.0, Build 18362) (18362.19h1_release.190318-1202)
Language: Russian (Regional Setting: Russian)
System Manufacturer: Dell Inc.
System Model: Inspiron 3558
BIOS: BIOS Date: 05/16/19 19:41:36 Ver: A19.00 (type: BIOS)
Processor: Intel(R) Core(TM) i3-5005U CPU @ 2.00GHz (4 CPUs), ~2.0GHz
Memory: 16384MB RAM
Available OS Memory: 16294MB RAM
Page File: 7358MB used, 11367MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: Unknown
DxDiag Version: 10.00.18362.0387 64bit Unicode

---

DxDiag Notes

---

Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.

SyedNekoChan

Same problem as well

---

System Information

---

Time of this report: 2/29/2020, 02:05:20
Machine name: SYEDNEKOCHAN
Operating System: Windows 10 Home Single Language 64-bit (10.0, Build 10240) (10240.th1.170602-2340)
Language: English (Regional Setting: English)
System Manufacturer: LENOVO
System Model: 20351
BIOS: 9ACN28WW
Processor: Intel(R) Core(TM) i7-4510U CPU @ 2.00GHz (4 CPUs), ~2.6GHz
Memory: 4096MB RAM
Available OS Memory: 3988MB RAM
Page File: 2966MB used, 7165MB available
Windows Dir: C:\WINDOWS
DirectX Version: 12
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.10240.16384 64bit Unicode

---

DxDiag Notes

---

Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Sound Tab 3: No problems found.
Input Tab: No problems found.

Guyle

Any word on this yet? I was having the same problem on my laptop

peppers404

I haven't heard any fixes yet... Just everyone commenting that they are having the same issue. I still haven't figured it out.
I also deleted all my mods, so it's not them.

peppers404

Quick question for everyone who has the issue: did you leave your ESO launcher open Monday night so you'd get the update immediately?

Azaroth

My launcher was left open. It actually took a strangely long time to download the update, usually they are quite fast.

I'm glad I'm not the only one with this issue. Not that I wish this on others.

Karmen

Hello.
Someone got the exact same problem on french forum here https://forums.elderscrollsonline.com/fr/discussion/514144/triangles-partout-depuis-mise-a-jour-25#latest

He downloaded and installed the right driver (updated). Try to update your drivers too maybe mate

peppers404

I updated my drivers! Didn't work!

SmokingAce22

Roll the drivers back to win64_15407.4279.exe maybe not that version its from 2015 but i saw that new graphics driver csme out on thr 20th i didnt get it till the 24th same night as update.. Hmm trying to roll it back now but its not really working lol

darkwing777

SmokingAce22 wrote: »

Roll the drivers back to win64_15407.4279.exe maybe not that version its from 2015 but i saw that new graphics driver csme out on thr 20th i didnt get it till the 24th same night as update.. Hmm trying to roll it back now but its not really working lol

Thanks! It really works!

SyedNekoChan

Drivers seemed to be up to date and rolling back did not resolve it. The issue still persists.

Eponavandrel

I tried to install every possible Intel HD4600 drivers from 5 years back and an issue still persist. Would be great if anyone from ZOS support team could tell us if they are working on it or maybe we should not get our hopes up.

Azaroth

Eponavandrel wrote: »

I tried to install every possible Intel HD4600 drivers from 5 years back and an issue still persist. Would be great if anyone from ZOS support team could tell us if they are working on it or maybe we should not get our hopes up.

I agree. I'm not blaming any of the hard working people who keep the game running, but I would feel better if they at least mentioned the issue. My game is almost broken right now.

Alaskasbear86

peppers404 wrote: »

Hello!
I have been running into this issue since the update 25 on Tuesday...


That's me, standing in knee-deep water. I can tell by the splash when I jump. Also, the shading must be glitchy.
Here are my settings:

Í have deleted the file called UserSettings.txt and the ShaderCache.cooked (in documents/elderscrollsonline/live), I've changed settings in the UserSettings.txt according to a few different online sources, then deleted it when that didn't work.
I've clicked to repair the game within the launcher twice since Update 25;
I've downloaded/redownloaded graphics drivers; I have Intel(R) HD Graphics 5500.

I know my laptop has pretty much the bare minimum to run the game But... these triangles are dizzying! Let me know what other information you need! I'm pretty sure it's not my computer in the wrong here... everything else runs OK. Can someone please help?
Thanks in advance!

I have the exact same issue since the update,and I've tried all of the above to try and fix it. Worked great before patch and now almost unplayable. Lightning form causes me to dissolve into ground and all you can see is head. No water in the rivers and lakes etc...

Intel 5500 graphics on a 2.3 please processer.

SmokingAce22

darkwing777 wrote: »

SmokingAce22 wrote: »

Roll the drivers back to win64_15407.4279.exe maybe not that version its from 2015 but i saw that new graphics driver csme out on thr 20th i didnt get it till the 24th same night as update.. Hmm trying to roll it back now but its not really working lol

Thanks! It really works!

Glad it helped for you.. I rolled back uninstslled everydriver known to man.. Nothings working.. Just gonna wait hopefully its fixed after maint tomorrow.. It will most likely work for a few but alot of computer companies like lenovo probide the drivers for the customer and if ur device is too old and not covered anymore like mine then u Sol downgraded to windows 8.1.. Actually workd well but xbox controller drivrr not supportrd anymore or i dk back to windows 10 lol.. I use both, controller for dungeons, and pvp.. Mouse and keyboard for PVE questing relaxing stuff..

peppers404

Hoping to hear an update on this? I'd like to play! Rolling back drivers didn't work, like @SmokingAce22 said.

LolkaxD

I have the same problem

LolkaxD

re-installation and rollback of drivers did not help

LolkaxD

(win64_15407.4279)
https://downloadcenter.intel.com/download/25308/-Intel-Windows-10-15-40-?wapkw=win64_15407.4279
https://www.intel.co.uk/content/www/uk/en/support/articles/000005629/graphics-drivers.html


it helped me

Alaskasbear86

my dxdiag info
System Information

---

Time of this report: 2/29/2020, 06:51:27
Machine name: DESKTOP-635VBIF
Machine Id: {5AFCBBA0-0AD8-433F-8FDF-A72EA5BBB3AC}
Operating System: Windows 10 Pro 64-bit (10.0, Build 18362) (18362.19h1_release.190318-1202)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: Latitude E5450
BIOS: A23 (type: UEFI)
Processor: Intel(R) Core(TM) i5-5300U CPU @ 2.30GHz (4 CPUs), ~2.3GHz
Memory: 16384MB RAM
Available OS Memory: 16276MB RAM
Page File: 7119MB used, 11588MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 144 DPI (150 percent)
System DPI Setting: 144 DPI (150 percent)
DWM DPI Scaling: UnKnown
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: Unknown
DxDiag Version: 10.00.18362.0387 64bit Unicode

---

DxDiag Notes

---

Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Sound Tab 3: No problems found.
Input Tab: No problems found.

---

DirectX Debug Levels

---

Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---

Display Devices

---

Card name: Intel(R) HD Graphics 5500
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics Family
DAC type: Internal
Device Type: Full Device (POST)
Device Key: Enum\PCI\VEN_8086&DEV_1616&SUBSYS_062B1028&REV_09
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 8265 MB
Dedicated Memory: 128 MB
Shared Memory: 8137 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
HDR Support: Not Supported
Display Topology: Internal
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.643555,0.334961), Green(0.314453,0.627930), Blue(0.156250,0.058594), White Point(0.313477,0.329102)
Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: AUO103D
Native Mode: 1920 x 1080(p) (60.049Hz)
Output Type: Internal
Monitor Capabilities: HDR Not Supported
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
Advanced Color: Not Supported
Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll
Driver File Version: 20.19.0015.5063 (English)
Driver Version: 20.19.15.5063
DDI Version: 12
Feature Levels: 11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 2.0
Graphics Preemption: Triangle
Compute Preemption: Thread group
Miracast: Supported
Detachable GPU: No
Hybrid Graphics GPU: Integrated
Power P-states: Not Supported
Virtualization: Not Supported
Block List: No Blocks
Catalog Attributes: Universal:False Declarative:False
Driver Attributes: Final Retail
Driver Date/Size: 10/28/2018 3:00:00 PM, 39863032 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: Unknown
Device Identifier: {D7B78E66-5556-11CF-5F60-2426B5C2D935}
Vendor ID: 0x8086
Device ID: 0x1616
SubSys ID: 0x062B1028
Revision ID: 0x0009

ZOS_Bill

Please keep in mind the minimum requirements for running ESO as shown below.

PC Minimum System Requirements:

Operating System: Windows 7 64-bit
Processor: Intel® Core i3 540 or AMD A6-3620 or higher
System RAM: 3GB
Hard Disk Space: 85GB free HDD space
GPU:Direct X 11.0 compliant video card with 1GB RAM (NVIDIA® GeForce® 460 / AMD Radeon™ 6850) or higher
Sound:DirectX compatible sound card
Internet: Internet Broadband Connection

SmokingAce22

Fixed but wont say how..Zos useless on here like talking to a robot that repeats the same script.. No intellectual information for the customer just more bs.. Goodbye

Eponavandrel

I just wonder if the minimum requirements changed after Update 25? My PC specification:

Operating System: Windows 10 64-bit
Processor: Intel® Core i7 4790K
System RAM: 16GB
GPU: Intel HD 4600 (my previous graphics card has burned)

Until the U25 hit the live servers I could play the game, on minimum settings but still. Now I am also able to play with the same spec, same graphics settings and the same frame rate but this triangles on the ground "soaking" all my AoE spells indicators, health bars, name plates, all the water on the planet and much more. I did not expect that ZOS will instantly fix it up but I did expect they will say something like "we are still looking for source of the problem and will let you know right after we find it", not paste minimum system requirements. Sorry for being mad but hey, we are not using toasters to play games and we are aware of the minimum requirements to run them. Sorry again.

peppers404

Eponavandrel wrote: »

I just wonder if the minimum requirements changed after Update 25? My PC specification:

Operating System: Windows 10 64-bit
Processor: Intel® Core i7 4790K
System RAM: 16GB
GPU: Intel HD 4600 (my previous graphics card has burned)

Until the U25 hit the live servers I could play the game, on minimum settings but still. Now I am also able to play with the same spec, same graphics settings and the same frame rate but this triangles on the ground "soaking" all my AoE spells indicators, health bars, name plates, all the water on the planet and much more. I did not expect that ZOS will instantly fix it up but I did expect they will say something like "we are still looking for source of the problem and will let you know right after we find it", not paste minimum system requirements. Sorry for being mad but hey, we are not using toasters to play games and we are aware of the minimum requirements to run them. Sorry again.

I totally agree, thank you!!!! I was running the game perfectly ok before Update 25. I'm using the links provided by @LolkaxD above since the recent patch didn't fix the issue.

peppers404

Edit: that didn't work either. Still have triangles, no water, and non-appearing AOE.

SmokingAce22

The problem is not with ur pc but within the code.. Theres my hint.. @peppers404