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Internet modem help

gamerguy757
gamerguy757
✭✭✭✭✭
So I’m having issues.
When I’m using my Smart TV or my Xbox (hardwired), my Internet will work but will then just disconnect. My modem upstream light starts to blink, and then goes to amber, but after everything crashes, it comes back on o my to repeat the cycle.
I called my ISP and they told me they have no issues on their end. I reset my modem but it keeps disconnecting.
Any ideas or advice?
Is my modem bad?
  • ZOS_Bill
    ZOS_Bill
    admin
    @gamerguy757

    Since your modem is disconnecting while connected to different devices, it would indicate an issue with the modem itself or an issue with the outside connection. You'll need to contact your ISP again or the modem manufacturer.
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