I did as instructed in my ticket but it's been a week now.

Krayl

I had an issue with a crown store item. I was give a response with instructions, which I followed. That was a week ago with no response.

Ticket NO: 190723-003428

Rittings

Lucky you even got the first response!!! They never respond to my tickets anymore...

Krayl

I made another ticket in case something got lost in translation (I wasn't sure if i should be replying to the email, or the support thread and it also indicated my account was on xbox when it's on PS4). That one was closed as a duplicate with still no response to the other ticket.

Krayl

ZOS_Bill

@Krayl

I've sent you a message with an update regarding your ticket #190723-003428.