verification email not arriving.

elantaura

Im trying to resolve an issue as our GM has been away over 2 years I talk to him hes not comming back. so I am going through the process of trying to recover the guild because I was asked too. hes ok with it, he thought he passed it befor he left but hes not redownloading as he no longer has a PS4 just the messaging on his phone.
so I am going through the process on PC and hit this message

LOG IN
You’ve logged into the Elderscrollsonline.com support experience from a new device or browser. For your security, we’ve sent a special access code to your registered email address.

The email never arrives, yes ive checked i have emails from elswyr l;aunch, incident report, crown store items emails but not one tied to this (its also not a new device may I add)
I have messaged you guys in game through support several times about it too over the past year and a half. They want me to do it on computer through support, but then, I am unable to move forward as it wants a verification that never arrives.
Ive come to the forum as nothing else seems to work.

ZOS_Bill

@elantaura

If you have not received your access code you should contact customer support to request an email address change by selecting "No Longer Have Access / Can't Remember Email on Account" in the Issue Type field on this form.

elantaura

@ZOS_BillE
I get all other emails I.e. crown store, last one was whimsical something, incident reports the account is not lost. I did that form in March Incident: 190227-002854

If I get emails such as; Get Free Rewards from Your Favorite Games – Watch BE3 on 6/9 I can post more headers if you like.
I get incident reports then I should get verification emails.

I followed that path you suggested recently and recovered account I had to do that to pursue this, I keep getting sent in circles. This is my fourth post ever for discussion on the forum in four years. Something is not working I did it that way now I’m frustrated and posting as it’s not working. I recover account to be told the problem is I need to recover my account? That makes no sense.

ZOS_Bill

@elantaura

Have you tried each step in the help article below to get the access code to come through?

Why haven't I received my one-time authorization code (access code) for my PC when trying to log into The Elder Scrolls Online?

If you have and the access code still doesn't come, then getting your email updated is the next step to get the access code so you can login.