Maintenance for the week of January 6:
• PC/Mac: No maintenance – January 6
• NA megaservers for maintenance – January 8, 4:00AM EST (9:00 UTC) - 8:00AM EST (13:00 UTC)
• EU megaservers for maintenance – January 8, 9:00 UTC (4:00AM EST) - 13:00 UTC (8:00AM EST)
Waiting for Agent 8 days incident 190501-005389
I have put a incident into customer service 8 days ago it says 96hours 4 days max !! I have emailed on the 5th day and yesterday the 7th day it is now 8 days with no answer please can someone from Zos/customer services contact me .