Xbox having trouble getting create/link account

DesertDwellersAZ

Have ESO running fine. Wanted to set up a second account on the same Xbox. Bought everything I needed but when I fire up the second profile it just goes to character creation. Even if I go through that no create/link account comes up.

If I make a new dummy profile, it does it fine.

So is something about the profile. Wonder if anyone knows a trick or has had this happen

And no it was never linked before.

ZOS_Bill

The help article linked below has information on using multiple accounts on the same console.

Do I need to create a new account when I play ESO on Xbox One or the PlayStation 4 if I already have an ESO account?