Game client crashing at random times

vgabor

Note: it's not the instant crash like in the other discussion, it's just during the play at random times the game crashes. No consistency among the situations, last time happened when I was standing in one place in a home and just turned around.

Edit: never crashed before summerset.


Logs from the last crash:

Process: eso [94988]
Path: /Applications/Games/*/eso.app/Contents/MacOS/eso
Identifier: com.zenimaxonline.eso
Version: 1.0.0 (1.0.0)
Code Type: X86-64 (Native)
Parent Process: ZeniMax Online Studios Launcher [6584]
Responsible: eso [94988]
User ID: 501

Date/Time: 2018-05-26 21:44:38.632 +0100
OS Version: Mac OS X 10.13.4 (17E202)
Report Version: 12
Bridge OS Version: 3.0 (14Y664)
Anonymous UUID: BADC6FD7-23ED-705B-3B1D-BB3CE68B326B

Sleep/Wake UUID: 3984804B-8C50-4687-B56F-B2C95F8B04AD

Time Awake Since Boot: 440000 seconds
Time Since Wake: 24000 seconds

System Integrity Protection: enabled

Crashed Thread: 14

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: EXC_I386_GPFLT
Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Segmentation fault: 11
Termination Reason: Namespace SIGNAL, Code 0xb
Terminating Process: exc handler [0]

Thread 14 Crashed:
0 com.zenimaxonline.eso 0x000000010f15b5b2 Animator::ClearReferencesToAnimation(Animation const*) + 4
1 com.zenimaxonline.eso 0x000000010f1f5024 CharacterClientObject::StoreCachedSpeedBlend(WhichCharacterModel, SpeedBlendSituation, AnimSpeedBlendEx&) + 76
2 com.zenimaxonline.eso 0x000000010f1f8862 CharacterClientObject::PlaySpeedBlendInternal(AnimPlayCondition, EsoGameDataEnums::SpeedBlendDirection, float, float, bool, AnimSpeedBlendEx::AnimSpeedBlendLandType) + 8828
3 com.zenimaxonline.eso 0x000000010f1f9f8c CharacterClientObject::SubmitEvent(EsoGameDataEnums::AnimEventId, AnimContext, bool) + 3388
4 com.zenimaxonline.eso 0x000000010f1fe126 CharacterClientObject::UpdateAnimationStates(EsoGameDataEnums::AnimEventId) + 390
5 com.zenimaxonline.eso 0x000000010f214f74 CharacterClientObject::UpdatePreAnimationJobbableTasks(double) + 3176
6 com.zenimaxonline.eso 0x0000000111dd1b69 ZoJobification::JobManager::JobProcessingThreadFunc(ZoJobification::JobThreadData*) + 267
7 com.zenimaxonline.eso 0x0000000111df224f (anonymous namespace)::ThreadExecutionFunction(void*) + 88
8 libsystem_pthread.dylib 0x00007fff64c3f661 _pthread_body + 340
9 libsystem_pthread.dylib 0x00007fff64c3f50d _pthread_start + 377
10 libsystem_pthread.dylib 0x00007fff64c3ebf9 thread_start + 13

Thread 14 crashed with X86 Thread State (64-bit):
rax: 0x00007ff8473eea00 rbx: 0x00007ff864e33000 rcx: 0x00007ff87eb525f0 rdx: 0x0000000000000004
rdi: 0x7566206e69203a31 rsi: 0x00007ff8473eea00 rbp: 0x0000700008a4a950 rsp: 0x0000700008a4a950
r8: 0x9e3779b97f4a7c55 r9: 0x0000000000000002 r10: 0x4900110084840002 r11: 0x00007ff873c00000
r12: 0x0000000000000000 r13: 0x0000000000000000 r14: 0x00007ff847218600 r15: 0x0000000000000004
rip: 0x000000010f15b5b2 rfl: 0x0000000000010202 cr2: 0x000000011e34a000

Logical CPU: 2
Error Code: 0x00000000
Trap Number: 13

Model: MacBookPro13,2, BootROM MBP132.0242.B00, 2 processors, Intel Core i5, 2.9 GHz, 16 GB, SMC 2.37f20
Graphics: Intel Iris Graphics 550, Intel Iris Graphics 550, Built-In
Memory Module: BANK 0/DIMM0, 8 GB, LPDDR3, 2133 MHz, 0x802C, 0x4D5435324C31473332443450472D30393320
Memory Module: BANK 1/DIMM0, 8 GB, LPDDR3, 2133 MHz, 0x802C, 0x4D5435324C31473332443450472D30393320
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x157), Broadcom BCM43xx 1.0 (7.77.37.29.1a7)
Bluetooth: Version 6.0.5f3, 3 services, 27 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
USB Device: USB 3.0 Bus
USB Device: USB2.0 Hub
USB Device: USB 2.0 Hub
USB Device: Hub
USB Device: Expansion
USB Device: USB Laser Game Mouse
USB Device: USB 2.0 BILLBOARD
USB Device: iBridge
USB Device: USB3.0 Hub
Thunderbolt Bus: MacBook Pro, Apple Inc., 33.1
Thunderbolt Bus: MacBook Pro, Apple Inc., 33.1

vgabor

https://us.v-cdn.net/5020507/uploads/editor/wx/6x7fjwm8jbpc.txt


trying to add the full log as attachment

vgabor

Next crash, in the middle of a fight:


Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x00007f9500000028
Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Segmentation fault: 11
Termination Reason: Namespace SIGNAL, Code 0xb
Terminating Process: exc handler [0]

VM Regions Near 0x7f9500000028:
Stack 00007000052fb000-000070000537d000 [ 520K] rw-/rwx SM=COW thread 16
-->
MALLOC_TINY 00007f9594400000-00007f9597000000 [ 44.0M] rw-/rwx SM=PRV

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.zenimaxonline.eso 0x000000010b908047 AnimOneOff::~AnimOneOff() + 199
1 com.zenimaxonline.eso 0x000000010b9080d2 AnimOneOff::~AnimOneOff() + 14
2 com.zenimaxonline.eso 0x000000010b8f4516 AnimChannel::DeleteAnimation(Animation*&) + 84
3 com.zenimaxonline.eso 0x000000010b8f5901 AnimChannel::Play(Animation*, AnimChannel::TransitionType, bool, bool, bool) + 341
4 com.zenimaxonline.eso 0x000000010b917197 Animator::PlayAnimation(PlayAnimationOptions&) + 1185
5 com.zenimaxonline.eso 0x000000010b9b0323 CharacterClientObject::PlayAnimation(PlayAnimationOptions&) + 271
6 com.zenimaxonline.eso 0x000000010bca05f7 FxAnimChoreoKey::PlayAnim(CharacterClientObject&, AnimPlayCondition, AnimAction, float, float, unsigned int, char const*, EsoGameDataEnums::AnimDirectionality, ChoreoType, AnimChannel::QueueOption) + 287
7 com.zenimaxonline.eso 0x000000010bca1a58 FxAnimChoreoKey::PlayChargeAttack(CharacterClientObject&) + 696
8 com.zenimaxonline.eso 0x000000010bc9f703 FxAnimChoreoKey::Start(CharacterClientObject&) + 219
9 com.zenimaxonline.eso 0x000000010bc9f583 FxAnimChoreoKey::CheckToStart(bool, bool&, bool&) + 271
10 com.zenimaxonline.eso 0x000000010bca0770 FxAnimChoreoKey::ProcessMessage(EsoGameDataEnums::FxMessage, ZoTypesafeNativeType<unsigned int, 0u, 11u>, char const*, unsigned int) + 178
11 com.zenimaxonline.eso 0x000000010bc867d1 Effect::ProcessInitialMessage() + 161
12 com.zenimaxonline.eso 0x000000010bc965f4 StartEffectInternal(EsoGameDataEnums::FxMessage, EsoGameDataEnums::PfxSubsystemId, EsoGameDataEnums::ContentOrigin, ZoTypesafeNativeType<unsigned int, 0u, 2u>, ZoTypesafeNativeType<unsigned int, 0u, 2u>, bool, unsigned int, unsigned int, float, unsigned int, bool, bool, bool, ZoTypesafeNativeType<unsigned int, 0u, 2u>, bool, bool, bool, int) + 456
13 com.zenimaxonline.eso 0x000000010bc97617 EffectsManager::StartAbilityEffect(EsoGameDataEnums::FxMessage, EffectsManager::AbilityEffectArgs const&, Effect**) + 319
14 com.zenimaxonline.eso 0x000000010bdbca87 AbilityManager::StartTentativeCastEffect(Ability&, Unit const*, AbilityEnums::WeaponsOutCheck, AbilityManager::CombatAnimCheckOption) + 519
15 com.zenimaxonline.eso 0x000000010bdbd0bb AbilityManager::KickoffCast(Ability&, Unit const*, AbilityEnums::WeaponsOutCheck, AbilityManager::KickoffCastType&, AbilityManager::KickoffCastOption) + 559
16 com.zenimaxonline.eso 0x000000010bdbc498 AbilityManager::UpdatePreCastCompleteStick(Ability&, UnitList&) + 2556
17 com.zenimaxonline.eso 0x000000010bdb7b9d AbilityManager::UseAbility(unsigned int, AbilityEnums::UseAbilityType, AbilityEnums::WeaponsOutCheck, AbilityEnums::UseAbilityBroadcastOption, EsoGameDataEnums::UseAbilitySource, Targetting::BestUnitOption, AbilityEnums::LastUseTimeOption, AbilityEnums::SetLastUseTimeOption) + 4523
18 com.zenimaxonline.eso 0x000000010bdb4201 AbilityManager::UpdateQueues(Unit&, UnitList&) + 1171
19 com.zenimaxonline.eso 0x000000010bdb3bd7 AbilityManager::Update() + 89
20 com.zenimaxonline.eso 0x000000010b8f04a7 ClientCoreHandles::Update(unsigned int) + 185
21 com.zenimaxonline.eso 0x000000010c2d2d3b ZosClient::UpdateClientCore() + 53
22 com.zenimaxonline.eso 0x000000010c2d2ad8 ZosClient::OnUpdate() + 458
23 com.zenimaxonline.eso 0x000000010b93feba OSUpdate() + 20
24 com.zenimaxonline.eso 0x000000010b941ddb -[GameClient macRun] + 203
25 com.zenimaxonline.eso 0x000000010b942630 -[GameClient platformMainLoop] + 2052
26 com.zenimaxonline.eso 0x000000010b941aba -[GameClient mainLoop] + 64
27 com.zenimaxonline.eso 0x000000010b9419d4 -[GameClient applicationDidFinishLaunching:] + 937
28 com.apple.CoreFoundation 0x00007fff3c626f2c __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 12
29 com.apple.CoreFoundation 0x00007fff3c626dfa _CFXRegistrationPost + 458
30 com.apple.CoreFoundation 0x00007fff3c626b31 ___CFXNotificationPost_block_invoke + 225
31 com.apple.CoreFoundation 0x00007fff3c5e48d0 -[_CFXNotificationRegistrar find:object:observer:enumerator:] + 1664
32 com.apple.CoreFoundation 0x00007fff3c5e3a07 _CFXNotificationPost + 599
33 com.apple.Foundation 0x00007fff3e6e68c7 -[NSNotificationCenter postNotificationName:object:userInfo:] + 66
34 com.apple.AppKit 0x00007fff39cdf206 -[NSApplication _postDidFinishNotification] + 313
35 com.apple.AppKit 0x00007fff39cdee4f -[NSApplication _sendFinishLaunchingNotification] + 220
36 com.apple.AppKit 0x00007fff39bb1ab3 -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 562
37 com.apple.AppKit 0x00007fff39bb16e9 -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 690
38 com.apple.Foundation 0x00007fff3e729714 -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 287
39 com.apple.Foundation 0x00007fff3e729592 _NSAppleEventManagerGenericHandler + 102
40 com.apple.AE 0x00007fff3d702dd0 aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned int, unsigned char*) + 1788
41 com.apple.AE 0x00007fff3d702677 dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 41
42 com.apple.AE 0x00007fff3d702565 aeProcessAppleEvent + 383
43 com.apple.HIToolbox 0x00007fff3b9094a0 AEProcessAppleEvent + 55
44 com.apple.AppKit 0x00007fff39bacd32 _DPSNextEvent + 2788
45 com.apple.AppKit 0x00007fff3a342e34 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 3044
46 com.apple.AppKit 0x00007fff39ba1885 -[NSApplication run] + 764
47 com.zenimaxonline.eso 0x000000010b9437de main + 209
48 libdyld.dylib 0x00007fff64927015 start + 1


full log: https://us.v-cdn.net/5020507/uploads/editor/h7/i9tb4paa9p0g.txt

ZOS_Bill

@vgabor

For the random crashes you are getting, go ahead and start a ticket with customer support for further assistance.