Bug on The heart of a telvanni Quest

Jedi1josh

It's bugs like this that make me glad I'm not a paying member of ESO plus. It's now January 17th and this bug has still not been fixed.

Ragged_Claw

I'm in the first room of the mine, freed the slaves and defeated the guard captain, but the quest is still saying 'Defeat the Guard Captain' and Sun and Eoki are just standing in front of the door to the next section, which I can't open. Tried going in and out and relogging, but to no avail. I guess abandoning is the only answer

Larhanya_Theliel

April 2, 2018 and still no fix.

This is interesting: tried to do this in a group, and as we got to the infamous “escape the mine step” it actually booted us out of the game. Then we tried it solo and my husband and sister were able to complete the quest without bugs. I could not, at first. I tried the abandon and redo. No joy. I tried logging out, exiting the game, etc. I tried different tactics suggested above. Nothing,

I am playing a warden. I had a bear summoned. Then one of them suggested that I unsummon my bear and try the quest.

No problem.

So as far as I can tell, the issue is being anything but completely solo when going through the door to the Work Area.

Anyone else who can confirm?

imaginareality

I can confirm that the unsummon solution worked perfectly for me, so thanks for that

On Xbox One, playing a Warden, couldn't enter final room. After leaving the mine via the original entrance, unsummoning my bear, and re-entering, everything worked correctly. I didn't need to exit the game or abandon the quest.

Littlenido

Seriously - half a year and still no fix?
I guess that's one of the reasons nobody ever managed to seriously compete with Blizzard^^
That's just a No-Go!

Akuma_no_Tsubasa

We are sitting in exactly this quest with exactly the same problem.
I am a very new player and seeing there is a quest bug that completely blocks for over 6 months is making me questioning why I just paid money for this game....

Caran

And May 2018 - still buggy.

Caran

And yes, as a warden: Unsummon your bear and the quest seems to work.

Joxer61

Bloody hell, bugged just now for me...NO fix after this long is pretty crap support guys.

XCleverGirlx

It’s now July, almost a full year since this was first reported and I’m standing in front a mine shaft door that still won’t open.

Pheelyx

Just wanted to leave another confirmation that un-summoning my bear as a warden allowed me to get through the locked door and finish the quest.

ekaw

Solo Warden UN-SUMMONING BEAR DID NOT get me through the door. Playing on a computer, not X-box if that's anything.

Tried logging out/in, left cave, summoned/un-summoned bear, danced a voodoo dance.. stuck.

Update: after logging out/in again I entered the cave and this time KILLED THE GUARDS instead of knocking them out and I was able to advance and complete the quest (with bear summoned the entire time).

Delekii

Since this is the thread I got to when I searched google, I thought I'd add a comment another 8 months later stating that this is still bugged. I completed the quest using the powder option and was unable to go through the door. I'm going to redo it with the kill option which seems to fix it in a janky way.

Pretty amazing they are happy to leave a bug at the end of such a large part of the expansion pack for people to blindly run in to!

Mr_Wolfe

Nearly two years, still broken.

I was helping a friend finish all the morrowind quests before their free plus trial ended. Ran into this glitch and couldn't complete the quest.

Needless to say they will not be purchasing a plus membership after that.

Bad enough that quest line is so disgusting to play through, (my argonian has defeated two daedric lords in personal combat, but has to kowtow to racist telvanni slavers? wtf ZOS?) But to slog through all that and then not be able to finish it because of a bug is positively infuriating.

@ZOS any chance you're going to actually fix this? Some of us made the mistake of paying money for this content.

Garack

Still buged they wont fix it, this game is only a cash grab, beware!

I ABONDONED THE QUEST AND NOW IM STUCK FOREVER I DONT HAVE THE QUEST ANYMORE OR CAN GET IT AGAIN

Nerouyn

I've hit this bug too.

Nerouyn

After a few failed attempts for the violent approach, I got it to work for the non-violent approach.

Warden. Put the bear away. On entering the room I ran past the immediately attacking guards to the door. Waited for them to go away. Went back to the guards in crouch and 'e'd them with the powder. Apart from one I'd killed on reflex on the way in. Oops.

On 'e'ing the last guard to sleep it triggered the khajiit to run up and open the door.

hhharrie

Finally completed this quest after 6 attempts. This is what worked for me:

Nerouyn wrote: »

After a few failed attempts for the violent approach, I got it to work for the non-violent approach.

Warden. Put the bear away. On entering the room I ran past the immediately attacking guards to the door. Waited for them to go away. Went back to the guards in crouch and 'e'd them with the powder. Apart from one I'd killed on reflex on the way in. Oops.

On 'e'ing the last guard to sleep it triggered the khajiit to run up and open the door.

I got really angry at some point, not because of the bug (I'm a programmer myself, bugs happen), but because I found that ZOS has been aware of it for at least one and a half years but hasn't been able (or willing) to fix it yet:

ZOS_GinaBruno wrote: »

No fix yet, but we are investigating. Will let you all know if we need more information - thanks!

This was posted in August 2017. That's quite an investigation...

LukosCreyden

aaaaaand still bugged.

AbomB_Frozay

Still bugged over 2 years later... Managed to complete the quest after following some advice I found here, but this is seriously disappointing.

b92303008rwb17_ESO

Feb. 19 2020 now and still bugged.

You have to arrive at the door before Eoki and his girl so that they can put on the show successfully and you can open the door.

Nerouyn

hhharrie wrote: »

Finally completed this quest after 6 attempts. This is what worked for me:

Glad I was able to help.

It is odd that they still haven't fixed this.

Ozby

this is still not fixed 3 years later!

mikikatze

Wow, wtf is this quest? Why does this not get fixed?? 😡

deleted220717-003304

Oh. A bug and thread from 2017, huh.

First of all, you guys on the forum are lifesavers. I finally managed thanks to the advice in here.

For any other desperate souls finding this thread, and anyone who might want to fix this bug:
I was playing on XBOX NA, I've got a Warden and of course had my bear out, and I also chose the powder option at first. No chance, not with logging out or closing the game altogether or running out and back in or anything I tried.

What worked is the collection of measures people mentioned above:

- Abandoned the quest
- Unsummoned the bear
- Went back to Sadrith Mora, picked up the quest again, did the whole run-around once more
- This time, chose the "kill the guards" option (Of course, it's a Telvanni quest, lenience will only get you punished)
- Went through the entire thing without the bear.

Like this, it finally worked out, and I could complete the quest.

Please someone fix this; it'd be extremely nice if one didn't need this kind of "workaround".

Insomniel

LeomaSnakeCharmer wrote: »

Oh. A bug and thread from 2017, huh.

First of all, you guys on the forum are lifesavers. I finally managed thanks to the advice in here.

Yup, it just carried me as well. Thanks to you and everyone else!

LeomaSnakeCharmer wrote: »

What worked is the collection of measures people mentioned above:

- Abandoned the quest
- Unsummoned the bear
- Went back to Sadrith Mora, picked up the quest again, did the whole run-around once more
- This time, chose the "kill the guards" option (Of course, it's a Telvanni quest, lenience will only get you punished)
- Went through the entire thing without the bear.

Just for other poor souls from the future (as this still hasn't been fixed): Yes, this still works.
...and yes, companions are bears.

Takn

Four years later, and the bug still lives.... not sure if companions triggered another issue, or if this bug was ever fixed... but I thought I'd complete the Morrowind/VVardenfel quests on an alt and ran into this wall.

Maybe it's time to pull this quest line if it can't be fixed? If you're going to let me pick it up, I expect to be able to complete it.

Takn

Finally got through this on the 3rd attempt.... issue had nothing to do with my companion being summoned, but hinged on me beating the pair through the door after freeing the initial two slaves and killing the captain (I took the kill path).

In my 1st 2 attempts explored the captains area/nook for goodies before I passed through the door... on the 3rd attempt I bailed that plan and rushed infront of the argonians to make it through the middle door. Once I beat them, they properly appeared in the next section, and finally played out their skit in front of the last door before the final "boss". Once the skit completed, I could finally pass the door.

FlamingMeat

Yeye this still occurs. I was going to add to a dead thread when I encountered this 2 days ago but I thought I better not as the 'fix' where you abandon the quest, redo it up to the choice, pick the opposite, then log out completely and wait 15-30 minutes for the AI to reset worked.

Kyran

Five years later and this is still a thing huh? No fix? @ZOS_GinaBruno

Welp I regret coming back to this game.