Didn't receive Morrowind preorder bonus?

PaigeWimberley

I preordered Morrowind and when I logged in today to play I did not receive my preorder bonus. (The horse, dog, outfit, etc.) It says the collection items are installed when I go to manage my game, but when I actually log in to play I don't have them. Any help?

JasonSilverSpring

PaigeWimberley wrote: »

I preordered Morrowind and when I logged in today to play I did not receive my preorder bonus. (The horse, dog, outfit, etc.) It says the collection items are installed when I go to manage my game, but when I actually log in to pla I don't have them. Any help?

Did you check your in-game mail? For the PC version they arrived as items in mail.

PaigeWimberley

JasonSilverSpring wrote: »

PaigeWimberley wrote: »

I preordered Morrowind and when I logged in today to play I did not receive my preorder bonus. (The horse, dog, outfit, etc.) It says the collection items are installed when I go to manage my game, but when I actually log in to pla I don't have them. Any help?

Did you check your in-game mail? For the PC version they arrived as items in mail.

They are not in my mail either

PaigeWimberley

...

PaigeWimberley

BUMP!
STILL DON'T HAVE MY ITEMS!

PaigeWimberley

@ZOS_CoriJ
@ZOS_GinaBruno
@ZOS_JessicaFolsom
@ZOS_GaryA
@ZOS_TristanK

Balibe

While I understand your frustration, you are not going to get help this way. Multiple bumps with all caps and tagging every ZOS person you know is not the way to handle things. If the issue is that bad, you need to file a support ticket .....

There are no other posts with this issue you are having, so it appears it is related to you and not a game wide issue everyone is having .....

You need to enter your code to receive the bonus items. Have you done this?

Can you access Morrowind in game?

Emails can be tricky, have you tried traveling to another location via a wayshrine then checking your emails?

Have you tried logging out of the game and performing a restart to you XB1?

Have you tried logging out, deleting the saved game data, then logging back in?

Morgul667

You need to check with your vendor directly. If ZOS -> ticket

PaigeWimberley

It's through ZOS.
And the support through the website is horrible and just constantly goes on a loop and never loads.
I used the ingame contact. It is a digital download and not through any specific vendor.

Morgul667

Ok.

Im not sure the ingame contact actually works. I would go with their website shady support

Balibe

PaigeWimberley wrote: »

It's through ZOS.
And the support through the website is horrible and just constantly goes on a loop and never loads.
I used the ingame contact. It is a digital download and not through any specific vendor.

Support has always been great for me, I have filed 3-4 support tickets and all have been resolved within 24 hours .....

Not response on the questions ?????

Did you enter the Morrowind code when prompted ?????

Can you access Morrowind ?????

No one can help without input from you, so you will need to wait for support .....

.

PaigeWimberley

it was preordered through the xbox.. there was no code to enter. It automatically goes through when the game is released. No codes.

I had to uninstall and reinstall morrowind to be able to have access to it before it would work. That portion works. Now I just don't have any of my preorder bonuses.

DaveMoeDee

I don't think the horse was a pre-order bonus. I think it was a collector's edition bonus. I know the silly crate was a pre-order bonus.

PaigeWimberley

Yea sorry I didn't clarify that. I didn't get any of the bonuses. I have the collectors edition as well

NewBlacksmurf

PaigeWimberley wrote: »

Yea sorry I didn't clarify that. I didn't get any of the bonuses. I have the collectors edition as well

The only one that offers those is the collectors edition upgrade or the Collectors Edition with is ESO+Morrowind Collectors Edition.


Link
Link

Not to be confused with this

Link


So it sounds like you see


If those are installed and OWNED by our gamertag, NOT anyone else then you'll get those if you've linked your gamertag to your ESO Account