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Quest "What Lies Beneath" broken, /bug report problems, [Incident: 170421-000674]
Auldjohn
✭✭✭✭
Original in-game /bug report:
Customer By () (04/21/2017 04:22 AM)
Quest: What Lies Beneath, "Summon the Dragonpriest, has at least two quest blocking issues.
Reached Summon the Dragonpriest marker 4+ x, killed guardian semi-boss monster. However, despite marker no interactibles or E prompt. Monster respawns, rinse & repeat.
Also nearby D'arj the Hunter (Quest giver) marker. No D'arj just a skeletal warrior at marker position atop rocky outcropping. /reloadui, same result for both. Returned to D'arj's camp. he was not there.
What Lies Beneath completely broken. Cannot enter cavern(?) until Dragonpriest summoned.
Finally, no /bug interface to attach screenshot.
(Typos corrected by @Auldjohn)
First reply from Support:
Auto-Response By (Administrator) (04/21/2017 04:22 AM)
Greetings!
Thank you for your inquiry. Please note that our support office is currently closed. Our support hours are between 9am and 10pm Eastern Standard Time, seven days a week. We will investigate your inquiry as soon as we reopen.
Our goal is to investigate and respond to your contact within six business hours.
We appreciate your patience.
Warm Regards,
The Bethesda Support Team
Customer By () (04/21/2017 04:22 AM)
Quest: What Lies Beneath, "Summon the Dragonpriest, has at least two quest blocking issues.
We will assume your issue has been resolved if we do not hear from you within 96 hours (4 days).
If your issue has not been resolved, you can respond directly to this email. We look forward to working with you again should you need us.
Question Reference # 170421-000674
Date Created: 04/21/2017 04:22 AM
Date Last Updated: 04/21/2017 12:47 PM
Status: Solved
Problem is not "solved"
Second Support Reply
Response By (Ricky) (04/21/2017 12:47 PM)
Greetings!
We are unable to assist you because you did not select the correct category to submit your ticket. Please re-submit your ticket under Quest Assistance. Make sure to include any relevant details about the quest or your situation.
Submit a ticket through the “Get Help” function in your quest journal in order to include the quest name in your new ticket. This will allow us to collect more data on the quest you are reporting.
On PC, open your quest journal (default hotkey “J”), right click on the quest name, and select “Get Help”.
On Xbox One, open your quest journal, select the quest, and hit the “Y” button to select “Get Help”.
On PS4, open your quest journal, select the quest, and hit the “Triangle” button to select “Get Help".
Kind regards,
The Elder Scrolls Online Team
My reply to Ricky/Support
Hail and well met, esteemed CSR Ricky,
You replied:
| Submit a ticket through the “Get Help” function in your quest journal in order to include the quest name in your new ticket. This will allow us to collect more data on the quest you are | reporting.
| On PC, open your quest journal (default hotkey “J”), right click on the quest name, and select “Get Help”
I did open my Journal using [J] and selected the Quest "What Lies Below". However, at that point when I chose "Get Help" the /bug reporter just returned to the screen to select the Quest but no Quest was selected. I repeated this twice but could not Get "What Lies Beneath, 'What Lies Below'" attached or chosen for my Help Request. I therefore submitted Ticket 170421-000674. Please have the Devs check /bug as well as the Quest-breakers I reported.
Note: Also no longer an interface to attach screenshot. Please escalate this ticket.
Subsequently I ran Game Consultant and DxDiag. Reports attached.
P.S.: Issues occurred on PTS.
Edited by Auldjohn on 21 April 2017 18:38 Customer By () (04/21/2017 04:22 AM)
Quest: What Lies Beneath, "Summon the Dragonpriest, has at least two quest blocking issues.
Reached Summon the Dragonpriest marker 4+ x, killed guardian semi-boss monster. However, despite marker no interactibles or E prompt. Monster respawns, rinse & repeat.
Also nearby D'arj the Hunter (Quest giver) marker. No D'arj just a skeletal warrior at marker position atop rocky outcropping. /reloadui, same result for both. Returned to D'arj's camp. he was not there.
What Lies Beneath completely broken. Cannot enter cavern(?) until Dragonpriest summoned.
Finally, no /bug interface to attach screenshot.
(Typos corrected by @Auldjohn)
First reply from Support:
Auto-Response By (Administrator) (04/21/2017 04:22 AM)
Greetings!
Thank you for your inquiry. Please note that our support office is currently closed. Our support hours are between 9am and 10pm Eastern Standard Time, seven days a week. We will investigate your inquiry as soon as we reopen.
Our goal is to investigate and respond to your contact within six business hours.
We appreciate your patience.
Warm Regards,
The Bethesda Support Team
Customer By () (04/21/2017 04:22 AM)
Quest: What Lies Beneath, "Summon the Dragonpriest, has at least two quest blocking issues.
We will assume your issue has been resolved if we do not hear from you within 96 hours (4 days).
If your issue has not been resolved, you can respond directly to this email. We look forward to working with you again should you need us.
Question Reference # 170421-000674
Date Created: 04/21/2017 04:22 AM
Date Last Updated: 04/21/2017 12:47 PM
Status: Solved
Problem is not "solved"
Second Support Reply
Response By (Ricky) (04/21/2017 12:47 PM)
Greetings!
We are unable to assist you because you did not select the correct category to submit your ticket. Please re-submit your ticket under Quest Assistance. Make sure to include any relevant details about the quest or your situation.
Submit a ticket through the “Get Help” function in your quest journal in order to include the quest name in your new ticket. This will allow us to collect more data on the quest you are reporting.
On PC, open your quest journal (default hotkey “J”), right click on the quest name, and select “Get Help”.
On Xbox One, open your quest journal, select the quest, and hit the “Y” button to select “Get Help”.
On PS4, open your quest journal, select the quest, and hit the “Triangle” button to select “Get Help".
Kind regards,
The Elder Scrolls Online Team
My reply to Ricky/Support
Hail and well met, esteemed CSR Ricky,
You replied:
| Submit a ticket through the “Get Help” function in your quest journal in order to include the quest name in your new ticket. This will allow us to collect more data on the quest you are | reporting.
| On PC, open your quest journal (default hotkey “J”), right click on the quest name, and select “Get Help”
I did open my Journal using [J] and selected the Quest "What Lies Below". However, at that point when I chose "Get Help" the /bug reporter just returned to the screen to select the Quest but no Quest was selected. I repeated this twice but could not Get "What Lies Beneath, 'What Lies Below'" attached or chosen for my Help Request. I therefore submitted Ticket 170421-000674. Please have the Devs check /bug as well as the Quest-breakers I reported.
Note: Also no longer an interface to attach screenshot. Please escalate this ticket.
Subsequently I ran Game Consultant and DxDiag. Reports attached.
P.S.: Issues occurred on PTS.
@Auldjohn • The Elder Sages' Guild • Master Sage & Co-Founder • facebook.com/groups/theeldersagesguild
"Old gamers never die; they just respawn and game on!" • Our Slogan: Have Fun!!
Moot Envoy • Tamriel Foundry Adept • Steam ID Auldjohn
YouTube auldjohnmastersage • Twitch AuldjohnPCGamer• Steam Group TESGs
"Old gamers never die; they just respawn and game on!" • Our Slogan: Have Fun!!
Moot Envoy • Tamriel Foundry Adept • Steam ID Auldjohn
YouTube auldjohnmastersage • Twitch AuldjohnPCGamer• Steam Group TESGs
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