ZOS will most likely ask you for information to prove you're the account owner but they should be able to help you with this.
If you get a generic reply to the ticket which doesn't solve your issue reply to that email politely and they'll look at it again.
@Turelus - EU PC Megaserver "Don't count on others for help. In the end each of us is in this alone. The survivors are those who know how to look out for themselves."