Maintenance for the week of December 2:
• PC/Mac: NA and EU megaservers for patch maintenance – December 2, 4:00AM EST (9:00 UTC) - 9:00AM EST (14:00 UTC)
• Xbox: NA and EU megaservers for patch maintenance – December 4, 6:00AM EST (11:00 UTC) - 12:00PM EST (17:00 UTC)
• PlayStation®: NA and EU megaservers for patch maintenance – December 4, 6:00AM EST (11:00 UTC) - 12:00PM EST (17:00 UTC)
• PC/Mac: NA and EU megaservers for patch maintenance – December 2, 4:00AM EST (9:00 UTC) - 9:00AM EST (14:00 UTC)
• Xbox: NA and EU megaservers for patch maintenance – December 4, 6:00AM EST (11:00 UTC) - 12:00PM EST (17:00 UTC)
• PlayStation®: NA and EU megaservers for patch maintenance – December 4, 6:00AM EST (11:00 UTC) - 12:00PM EST (17:00 UTC)
(Trying to) report a faulty item description and the response from the support team
Lunovus
✭✭
I sent the following bug report (or support question) for a bought item with a wrong name via the web interface (since the in-game system didn't work for me):
"Subject: Text wrong on item "Crafting Motifs 36, Ch. 11: Dark Brotherhood Shiel"
Item name is "Crafting Motifs 36, Ch. 11: Dark Brotherhood Shiel" should probably read "Crafting Motifs 36, Ch. 11: Dark Brotherhood Shields".
But the even bigger problem:
Trying to report the problem in-game fails.
Trying to support the "Item issue" leads to "Failed to submit
There has been an error in your ticket submission.
Please try again in a few minutes".
I tried to submit the item issue in-game multiple times, always getting the same error."
The automated respone I got was this:
"Greetings!
Thank you for contacting The Elder Scrolls Online Team. I’m sorry to hear that you’re experiencing an issue with this item.
We are not able to restore items that were destroyed, deconstructed, or altered.
However, in some cases we are able to restore destroyed Crown Store or Imperial Edition bonus items. If you have destroyed a Crown Store or Imperial Edition item and would like to have it restored, please reply to this email with any additional information on the loss and I will investigate further.
Please be advised that we are not able to "unbind" items that have been bound to your character nor can we provide replacement items.
Additionally, please be aware that our dungeon item drops are based off of random loot tables. Each time an item is dropped, it is randomly selected by the system. As such, some players may have experiences where they run a dungeon several times and do not receive the item that they want. It is statistically possible for this to happen and is working as designed.
If you are missing any crafting materials, make sure to check your new Craft Bag! You can find more information regarding the Craft Bag here.
Also keep in mind that once Update 12 is live on your platform, there will be changes to many different items and crafting systems in the game. Please review the Patch Notes to make sure you are up to date with the most recent changes in the game."
Now I updated my bug report (was in state "Waiting for customer") with the following information:
"This automated response does not help at all.
Please have a human check my bug report."
I mean WTF, really?
Using the web interface instead of the in-game service is a PITA already, and then I get this canned response?
"Subject: Text wrong on item "Crafting Motifs 36, Ch. 11: Dark Brotherhood Shiel"
Item name is "Crafting Motifs 36, Ch. 11: Dark Brotherhood Shiel" should probably read "Crafting Motifs 36, Ch. 11: Dark Brotherhood Shields".
But the even bigger problem:
Trying to report the problem in-game fails.
Trying to support the "Item issue" leads to "Failed to submit
There has been an error in your ticket submission.
Please try again in a few minutes".
I tried to submit the item issue in-game multiple times, always getting the same error."
The automated respone I got was this:
"Greetings!
Thank you for contacting The Elder Scrolls Online Team. I’m sorry to hear that you’re experiencing an issue with this item.
We are not able to restore items that were destroyed, deconstructed, or altered.
However, in some cases we are able to restore destroyed Crown Store or Imperial Edition bonus items. If you have destroyed a Crown Store or Imperial Edition item and would like to have it restored, please reply to this email with any additional information on the loss and I will investigate further.
Please be advised that we are not able to "unbind" items that have been bound to your character nor can we provide replacement items.
Additionally, please be aware that our dungeon item drops are based off of random loot tables. Each time an item is dropped, it is randomly selected by the system. As such, some players may have experiences where they run a dungeon several times and do not receive the item that they want. It is statistically possible for this to happen and is working as designed.
If you are missing any crafting materials, make sure to check your new Craft Bag! You can find more information regarding the Craft Bag here.
Also keep in mind that once Update 12 is live on your platform, there will be changes to many different items and crafting systems in the game. Please review the Patch Notes to make sure you are up to date with the most recent changes in the game."
Now I updated my bug report (was in state "Waiting for customer") with the following information:
"This automated response does not help at all.
Please have a human check my bug report."
I mean WTF, really?
Using the web interface instead of the in-game service is a PITA already, and then I get this canned response?
0