Maintenance for the week of December 2:
• PC/Mac: NA and EU megaservers for patch maintenance – December 2, 4:00AM EST (9:00 UTC) - 9:00AM EST (14:00 UTC)
• Xbox: NA and EU megaservers for patch maintenance – December 4, 6:00AM EST (11:00 UTC) - 12:00PM EST (17:00 UTC)
• PlayStation®: NA and EU megaservers for patch maintenance – December 4, 6:00AM EST (11:00 UTC) - 12:00PM EST (17:00 UTC)

MAJOR BUG - Unable to log out on PS4

Rittings
Rittings
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This is wide spread and a huge issue. The countdown for logging out reaches zero - but never actually logs you out. Closing application and soft reset is the only fix to switch characters.
  • Mike0987
    Mike0987
    ✭✭✭
    same here
  • ArpamiesFin
    ArpamiesFin
    ✭✭✭
    same here, then i tried /logout command with text chat and it worked
  • Brutusmax1mus
    Brutusmax1mus
    ✭✭✭✭✭
    Xoxo arp
  • Lagz
    Lagz
    ✭✭✭
    going to an insta log out location ( a town with the exception of belkarth) will allow you to log out until there is a fix.
  • Mike0987
    Mike0987
    ✭✭✭
    I just force closed the app on the PS4. I know doing so at times resets all user settings but had little choice.
  • lagrue
    lagrue
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    Me too - stuck in-game. Mad because now my experience scroll and crown food get wasted. I doubt anybody will care to refund me 100 crowns in 2 consumables but its kinda BS I have to let them waste because I legitimately cannot log out for the night.
    Edited by lagrue on 1 December 2016 00:01
    PSN ID (NA only): Zuzu_With_a_Z
    *GRAND MASTER CRAFTER*

    "You must defeat me every time. I need defeat you only once"
  • Mac10murda
    Mac10murda
    ✭✭✭
    Can't que up for any pvp campaigns
  • jlboozer
    jlboozer
    ✭✭✭✭✭
    Same here
  • threefarms
    threefarms
    ✭✭✭
    Stupid ZOS
  • That Darn Argonian
    Having the same issue, since last patch yesterday.
    Countdown reaches zero and no log out.
    EU server, ps4.
  • TruthSeeker
    TruthSeeker
    ✭✭✭
    Same here this morning. Was OK yesterday (after patch).

    /logout doesn't work for me.

    Travelling to Mournhold currently does. Better than having to close then restart game, but only marginally.

    Am on PS4. Happens on both servers, 12 characters on each.
  • raviour
    raviour
    ✭✭✭✭
    This has been going on on PC gamepad mode for months, i made a thread here but no response.

    It is fine in the busy areas Shornhelm, Wayrest, Rawl'kha, Mournhold etc ... but in cyrodiil, craglorn or in the wilderness I have had to switch back to kb/mouse mode to log out.

    Surprised no fix yet tbh especially as they use PC as a test ground for consoles.
  • craftycarper73
    craftycarper73
    ✭✭✭✭✭
    raviour wrote: »

    Surprised no fix yet tbh especially as they use PC as a test ground for consoles.


    Testing ground, funny stuff
    Born, Bred & Made in Manchester UK, RIP 22 Angels. 22/05/2017

    PC-EU

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    And make us sing louder and make us believe it



    that this is the place that has helped shape the world

    And that this the place where a Manchester girl

    Name of Emmeline Pankhurst from the streets of Moss Side

    Led a Suffragette City with sisterhood pride



    And this is the place with appliance of science

    We’re on it, atomic, we strut with defiance

    In the face of a challenge we always stand tall

    Mancunians in union delivered it all



    Such as housing and libraries, and health, education

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    So we’re sorry! Bear with us! We invented commuters!

    But we hope you forgive us – we invented computers!



    And this is the place Henry Royce strolled with Rolls

    And we’ve rocked and we’ve rolled with our own Northern Soul

    And so this is the place to do business, then dance

    Where go-getters and goal setters know they’ve a chance



    And this is the place where we first played as kids

    And me Mam lived and died here, she loved it she did

    And this is the place where our folks came to work

    Where they struggled in puddles, they hurt in the dirt



    And they built us a city. They built us these towns

    And they coughed on the cobbles to the deafening sound

    Of the steaming machines and the screaming of slaves

    They were scheming for greatness, they dreamed to their graves



    And they left us a spirit, they left us a vibe

    The Mancunian Way to survive and to thrive

    And to work and to build, to connect and create and

    Greater Manchester’s greatness is keeping it great



    And so this is the place now we’ve kids of our own

    Some are born here, some drawn here but we all call it home

    And they’ve covered the cobbles, but they’ll never defeat

    All the dreamers and schemers who still teem through these streets



    Because this is a place that has been through some hard times

    Oppressions, recessions, depressions and dark times

    But we keep fighting back with Greater Manchester spirit

    Northern grit, northern wit in Greater Manchester’s lyrics



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    Because this a place where we stand strong together

    With a smile on our face, Mancunians Forever



    And we’ve got this* as the place where a team with a dream (*Forever Manchester)

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    Always remember. Never forget. Forever Manchester.
  • ZOS_GinaBruno
    ZOS_GinaBruno
    Community Manager
    Hi guys. We're working on fixing this issue, but in the meantime you'll need to visit a city to log out immediately, or force close the client from the dashboard if you're elsewhere.
    Gina Bruno
    Senior Creator Engagement Manager
    Dev Tracker | Service Alerts | ESO Twitter | My Twitter
    Staff Post
  • That Darn Argonian
    Thanks for the tip, @ZOS_GinaBruno.
    I can do that no problem until it's fixed. :)
  • Smashington357
    Smashington357
    ✭✭✭
    For real i have 9 characters to log into each day just to collect stuff i'm not even playing right now and if this is the game state when it frustrates me just feeding horses and getting blacksmith mail I don't see myself coming back to buy crown crates anytime soon. Less talky more fixy
  • Beruge
    Beruge
    ✭✭✭
    Omfg, it still hasnt been fixed? You guys messed up the coding so bad that you will actually get long screens wich forces you to close client and log on to another character, then log off to go back to the character you was actually gonna play. But no no. on top of that you cant log out of your character, you need to close your client 1 extra time because you messed that up too.


    [SNIP]
    Edited by ZOS_PeterT on 2 December 2016 17:06
    My youtube channel: Beruge Casualgaming
  • Lonewolf628
    Lonewolf628
    ✭✭
    Having same problem.
  • WeylandLabs
    WeylandLabs
    ✭✭✭✭✭
    Elder Scrolls Online

    The fact that i have to close the game application everytime i have to change toons is ruining my disc drive. I had no sound comming from it before now my disc drive is making a louder noise everyday.

    I really do not want to buy another ps4, yet if this matter stays unsolved i have to report it to Sony. Please fix i usually do not mind bugs and other things that in time gets resolved. In this case its not my Sony Playstation thats causing this issue if thier is a malfunction.

    Also im probably not the only person that is experiencing this problem.

    Im concerned about the integrity of Zenimax Online Studios to resolve this urgent matter to save you from consequences in the future that could possibly happen.

    Tried resolution of the text chat /logout still doesn't work.

    Edited by WeylandLabs on 4 December 2016 10:27
  • Rittings
    Rittings
    ✭✭✭✭✭
    Tried resolution of the text chat /logout still doesn't work.

    The command in text chat will ONLY work if you use a keyboard to input it. Using the in-built texting of the PS4 won't cut it. The reason for the issue I fully believe is due to the "options" menu being open when you try to logout - it is somehow preventing a logout.

    That means, you have to "enter" on an external keyboard to bring up the quick chat, and then type in the command. This bypasses the whole options menu system and enables the logout to occur as normal. Not sure if the devs have worked that one out yet - and it may help in their resolving of this bug.

    This game has become the very essence of bugs though... it's gotten to the point that you can't use certain sets, can't go into certain locations, can't use certain skills etc... And we've all kind of accepted this without too much complaint ... so I think this is just a little late now to start complaining as a whole community when we let so much stuff slide and let Zenimax become so complacent.
  • WeylandLabs
    WeylandLabs
    ✭✭✭✭✭
    @Rittings

    Great you found a fix, unfortunately i do not own a keyboard i own a laptop. And that is not combatable with ps4 settings. I shouldnt have to go out and spend more money on a keyboard just to logout ?

    Today i had to close my app around 20 times, and my ps4 disk drive sound is getting louder. I cannot continue to try and play with this.

    And its just not logging out is the issue its, multiple things from freezing, getting back and not being able to travel and nothing being on the map, white screens when being in pvp.

    Zos keeps putting bandaid fixes on things they will add up and crash the servers and cost zenimax a ton of money. Just saying...

    Or this might be a hidden feature to maybe a buy eso keyboard and headset for the game to work properly ? Lol Idk im not buying a keyboard to play something that is not working.


    Edited by WeylandLabs on 4 December 2016 14:38
  • Rittings
    Rittings
    ✭✭✭✭✭
    @Shokasegambit1

    You don't need to close application. Just go to a major city (like Daggerfall, Wayrest etc) and from there, you can logout. It's only when a countdown commences that you can't logout.

    That said... the major cities are getting VERY laggy and the instances are so full that frame-rate freezing is commencing due to the amount of people having to visit them just to solely logout...

    I agree with you... the problem needs fixing ASAP - but don't shoot down someone trying to offer you a workaround until ZoS patch it up... and again, I agree, they don't seem to put in place proper fixes for anything. A guy posted a GREAT post about Tech Debt a while back - and he explained how poorly this company is functioning on that front... but that's a discussion for another time, and another thread.
  • ZOS_GinaBruno
    ZOS_GinaBruno
    Community Manager
    Just to give you all an update on this, we do have a fix ready and it will be included in the next console incremental patch (which we're working on getting out to everyone before the end of the year).
    Gina Bruno
    Senior Creator Engagement Manager
    Dev Tracker | Service Alerts | ESO Twitter | My Twitter
    Staff Post
  • TruthSeeker
    TruthSeeker
    ✭✭✭
    Just to give you all an update on this, we do have a fix ready and it will be included in the next console incremental patch (which we're working on getting out to everyone before the end of the year).

    Great news Gina :smiley:

    Thanks
  • CREEP
    CREEP
    ✭✭
    Just to give you all an update on this, we do have a fix ready and it will be included in the next console incremental patch (which we're working on getting out to everyone before the end of the year).

    Does this include XB1 @ZOS_GinaBruno ? I only ask because your comment is only on the PS4 bug report forum and not the XB1 one here https://forums.elderscrollsonline.com/en/discussion/comment/3562477/#Comment_3562477
  • TruthSeeker
    TruthSeeker
    ✭✭✭
    Rittings wrote: »
    Tried resolution of the text chat /logout still doesn't work.

    The command in text chat will ONLY work if you use a keyboard to input it. Using the in-built texting of the PS4 won't cut it. The reason for the issue I fully believe is due to the "options" menu being open when you try to logout - it is somehow preventing a logout.

    That means, you have to "enter" on an external keyboard to bring up the quick chat, and then type in the command. This bypasses the whole options menu system and enables the logout to occur as normal. Not sure if the devs have worked that one out yet - and it may help in their resolving of this bug.

    This game has become the very essence of bugs though... it's gotten to the point that you can't use certain sets, can't go into certain locations, can't use certain skills etc... And we've all kind of accepted this without too much complaint ... so I think this is just a little late now to start complaining as a whole community when we let so much stuff slide and let Zenimax become so complacent.

    Have found how to get /logout to work anywhere on the PS4. I was trying chat box via Options>Social, which didn't work, but bringing up chat by pressing the D pad and the Options button has worked for me on all my 24 characters this morning.

    Wish I'd realised this sooner, but hey-***.
    Edited by TruthSeeker on 8 December 2016 10:10
  • ZOS_GinaBruno
    ZOS_GinaBruno
    Community Manager
    CREEP wrote: »
    Just to give you all an update on this, we do have a fix ready and it will be included in the next console incremental patch (which we're working on getting out to everyone before the end of the year).

    Does this include XB1 @ZOS_GinaBruno ? I only ask because your comment is only on the PS4 bug report forum and not the XB1 one here https://forums.elderscrollsonline.com/en/discussion/comment/3562477/#Comment_3562477

    Yes - both consoles.
    Gina Bruno
    Senior Creator Engagement Manager
    Dev Tracker | Service Alerts | ESO Twitter | My Twitter
    Staff Post
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