Maintenance on a weekend?

Beardimus

^ same. Def don't nag them!!

Anyway the update stands, they started doing work, Xbox had an issue, and they can't wrap up their update till MS resolves their problem. It's not holding at Zos end, and the updates are what Microsoft can give which right now are minimal.

Poss

Beardimus wrote: »

Anyway the update stands, they started doing work, Xbox had an issue, and they can't wrap up their update till MS resolves their problem. It's not holding at Zos end, and the updates are what Microsoft can give which right now are minimal.

I appreciate it's out of Zos' hands and it's not their fault but what on earth compelled them to do maintainance on a Saturday of all days AND the same day Microsoft roll out a pretty huge update themselves?? Why skip their usual Tuesday slot and perform it on the busiest day of the week? It's not their fault, yes but they should still be held accountable for such a lousy decision

Norbi

ChaosWotan wrote: »

I used the day to download BF1, which takes 13 hours with my slow Internet. Started playing the BF1 campaign after 33% download, and so impressed by the graphics that I think BF1 will be my main PvP game, not ESO.

Would not have downloaded BF1 if ESO had been online today.

Waffennacht

Stopnaggin wrote: »

ZOS_DaryaK wrote: »

We've removed quite a few posts that were not contributing to this conversation as well as replies to those posts. We definitely understand your frustration and we welcome your feedback. However, there is no need to insult each other. It is possible to offer criticism in a constructive and civil manner.

If you understand our frustration then please tell us what it was that was so urgent. I don't know about anyone else but it has been almost 12 hours for Xbox now? The least you could do is tell us why we are in a hold pattern with no eta to land.

Well here's the thing, remember when the IC dolmens were auto respawning? That was a clear bug which many players had access to, and was obvious. There they took/waited something like a week before they fixed it. I don't see any exploit/cheat that would supersede anything we've seen in the past. I also doubt it was "cheaters" because that also involves Microsoft.

If the issue is somehow related to the purchases part of xbox, then I would assume it was related to the crown store, if this is true then I would assume their haste would mean something like items not being charged (free stuff or under priced) or the opposite (items being over charged) if the crown store was like double charging in some rare case or something, it would make sense for an absolutely immediate response and fix

Poss

Waffennacht wrote: »

If the issue is somehow related to the purchases part of xbox, then I would assume it was related to the crown store, if this is true then I would assume their haste would mean something like items not being charged (free stuff or under priced) or the opposite (items being over charged) if the crown store was like double charging in some rare case or something, it would make sense for an absolutely immediate response and fix

If it was related to the Crown store where people were being double charged or something, they would've taken the game down immediately, the maintainance banner was put up over 24 hours ago so it was planned.

Stopnaggin

branstark wrote: »

Stopnaggin wrote: »

ZOS_DaryaK wrote: »

We've removed quite a few posts that were not contributing to this conversation as well as replies to those posts. We definitely understand your frustration and we welcome your feedback. However, there is no need to insult each other. It is possible to offer criticism in a constructive and civil manner.

If you understand our frustration then please tell us what it was that was so urgent. I don't know about anyone else but it has been almost 12 hours for Xbox now? The least you could do is tell us why we are in a hold pattern with no eta to land.

Off topic but I chuckled when I saw your forum name

Yeah I try to stay even keel, but their lack of communication would test the Pope's patience. I got that gamer tag for my ex wife. FYI

Hammy01

Waffennacht wrote: »

Stopnaggin wrote: »

ZOS_DaryaK wrote: »

We've removed quite a few posts that were not contributing to this conversation as well as replies to those posts. We definitely understand your frustration and we welcome your feedback. However, there is no need to insult each other. It is possible to offer criticism in a constructive and civil manner.

If you understand our frustration then please tell us what it was that was so urgent. I don't know about anyone else but it has been almost 12 hours for Xbox now? The least you could do is tell us why we are in a hold pattern with no eta to land.

Well here's the thing, remember when the IC dolmens were auto respawning? That was a clear bug which many players had access to, and was obvious. There they took/waited something like a week before they fixed it. I don't see any exploit/cheat that would supersede anything we've seen in the past. I also doubt it was "cheaters" because that also involves Microsoft.

If the issue is somehow related to the purchases part of xbox, then I would assume it was related to the crown store, if this is true then I would assume their haste would mean something like items not being charged (free stuff or under priced) or the opposite (items being over charged) if the crown store was like double charging in some rare case or something, it would make sense for an absolutely immediate response and fix

If this were the case then ZoS could just come out and tell us... I think most of us would understand the need to hotfix an issue that is costing either ZoS or we customers real money!

nvsg

wtf is this horse *** xbox still not on

Orthus

ZOS_GinaBruno wrote: »

branstark wrote: »

Can you not at least tell us what the hotfix is? If it's serious and you're fixing an exploit, people may be a little less angry about this occurring on a weekend.

In short, we found a problem that had to be fixed immediately.

GrayGhost79 wrote: »

ZOS_GinaBruno wrote: »

Hey guys! Thanks for hanging in there during this morning's maintenance. We're beginning to wrap up PC and PS4, but Xbox maintenance is still ongoing. We'll let you know when we're getting close to opening some of the servers.

Going forward, if a hot fix is needed on the weekend, it would be appreciated if you simply implemented the hot fix and left full maintenance for Monday or Tuesday per usual. You infringe on your customer base far less by doing so. Remember, you ran the numbers when picking the maintenance times. We now have not only had the start of our weekend impacted, but we will have to deal with any potential problems for the rest of the weekend where as normally this would only impact our Monday, Tuesday, and Wednesday.

Thank you for your work and dedication,
A paying customer

Understand your frustration for sure; we try to avoid having maintenance on the weekend at all costs. We were already prepping the PC build for Monday's maintenance, but due to how patches are prepared, we needed to publish 2.6.9 during today's downtime. It's a complicated process, but the good thing is we won't need downtime for maintenance on Monday at least.

I'm guessing you had to update the code base to 2.6.9 then apply the hotfix or the hotfix would have had to wait till monday?

JimT722

@ZOS_GinaBruno regarding the patch notes. I assume this is the first step towards making improvements to the crown crates. I was wondering if you could answer a few questions if the information is available.

1. Are the crown crates going to be on pts before release?
2. Can we get a list of what is going to be exclusive and the odds?
3. Are the non atronach themed cosmetics going to be obtainable in other means for those who want a few of the other exclusives and don't want to gamble?

Any updates regarding this subject is appreciated. I know I am biased against them but am trying to go forward with a positive outlook because I love the Elder Scrolls series so much. Thanks.

Ni1nj4

some progress on xbox page...

marcusthebearhunter

but zenimax start the weekend see you all at monday

Dissolution_Reborn

To compensate for the downtime today I demand a mini-map.

You have until the server comes up to meet my demand.

That is all.

NewBlacksmurf

Wow went out and about...for hours and this is still down but Xbox services are up. So what's the deal or delay with ZOS now?

ZOS_GinaBruno

Yep, all Xbox services have been restored, and we're presently finishing up our tests from earlier. We should be wrapping up soon!

Pepper8Jack

3+ hours since the last time we heard anything, for a maintenance that was initially supposed to have finished nearly 12 hours ago.

silverhammer92

ZOS_GinaBruno wrote: »

Yep, all Xbox services have been restored, and we're presently finishing up our tests from earlier. We should be wrapping up soon!

Thanks Gina for keeping us up to date. Is there any chance we get to know what the issue was that had to be adressed immediately?

SwaminoNowlino

@ZOS_GinaBruno do we have any patch/ maintenance notes for what changed?

Stopnaggin

https://forums.elderscrollsonline.com/en/discussion/302819/pc-mac-patch-notes-v2-6-9#latest

You could have gone to the patch notes and seen them.

bewing1234

the xbox live link shows that everything is back to normal. ZOS said it would take about an hour after the xbox live issue was fixed... get to work....

Enodoc

branstark wrote: »

Beardimus wrote: »

Anyway the update stands, they started doing work, Xbox had an issue, and they can't wrap up their update till MS resolves their problem. It's not holding at Zos end, and the updates are what Microsoft can give which right now are minimal.

I appreciate it's out of Zos' hands and it's not their fault but what on earth compelled them to do maintainance on a Saturday of all days AND the same day Microsoft roll out a pretty huge update themselves?? Why skip their usual Tuesday slot and perform it on the busiest day of the week? It's not their fault, yes but they should still be held accountable for such a lousy decision

Emergency maintenance must be done immediately. That's why it's called emergency maintenance. The issue obviously didn't exist on Tuesday, and couldn't wait until next Tuesday.

Stopnaggin

Enodoc wrote: »

branstark wrote: »

Beardimus wrote: »

Anyway the update stands, they started doing work, Xbox had an issue, and they can't wrap up their update till MS resolves their problem. It's not holding at Zos end, and the updates are what Microsoft can give which right now are minimal.

I appreciate it's out of Zos' hands and it's not their fault but what on earth compelled them to do maintainance on a Saturday of all days AND the same day Microsoft roll out a pretty huge update themselves?? Why skip their usual Tuesday slot and perform it on the busiest day of the week? It's not their fault, yes but they should still be held accountable for such a lousy decision

Emergency maintenance must be done immediately. That's why it's called emergency maintenance. The issue obviously didn't exist on Tuesday, and couldn't wait until next Tuesday.

Funny nowhere in the maintenance post or the patch notes does it anything about an emergency. All it said was a small hotfix. I stress the word SMALL, so where is your information coming from. Sources inside ZOS? Because they damn sure didn't give it to the rest of us.

Poss

We have discovered an issue that requires us to publish a small hotfix on all platforms

Where does it say it was an emergency? Lol

NewBlacksmurf

Stopnaggin wrote: »

https://forums.elderscrollsonline.com/en/discussion/302819/pc-mac-patch-notes-v2-6-9#latest

You could have gone to the patch notes and seen them.

It's not a patch tho for Xbox one unless they added that in due to the downtime. It was originally just PC getting a patch right?

Stopnaggin

My understanding was it was the normal maintenance with a hot fix, can't log in so I'm not sure if the patch is active or not.

Stopnaggin

Between patch notes and maintenance notes it's hard to say. It does say mac/pc, but it also said added while doing maintenance. So who the hell knows anymore. This has been 1 screwy day for me as far as eso goes.

PrinceBoru

Emergency maintenance must be done immediately. That's why it's called emergency maintenance. The issue obviously didn't exist on Tuesday, and couldn't wait until next Tuesday.

If the issue is so dire we would have known about it before.
Players don't let any bug go unheard of.
Leads me to believe it was an issue that prevented ZOS from making money, i.e. crown store issue.
They'll never admit that.
Well, I wonder how much $ they've lost from downtime and they will lose from po'd players.
"Emergency Maintenance"?
Rings as true as CNN's constant "BREAKING NEWS".

Unless my xbox is melting, there is no emergency.

SgtGoob

makes sense not to reveal a bug until u are up and running 100% fixed.....otherwise everyone would try it out. Common sense to be fair....

im sure you will find out what it is, just not til we are live

Poss

It's live for me now

NewBlacksmurf

Gonna wait for ally he clogging to slow then I'll try in a few.