Open the case again I think, via Xbox. Reply to the first automated message you get back. Might have been closed in error or you didn't reply to the first email they sent in time.
They will refund you the crowns for sure.
Xbox One | EU | EP
Beardimus : VR16 Dunmer MagSorc [RIP MagDW 2015-2018]
Emperor of Sotha Sil 02-2018 & Sheogorath 05-2019
1st Emperor of Ravenwatch
Alts - - for the Lolz
Archimus : Bosmer Thief / Archer / Werewolf
Orcimus : Fat drunk Orc battlefield 1st aider
Scalimus - Argonian Sorc Healer / Pet master
Fighting small scale with : The SAXON Guild
Fighting with [PvP] : The Undaunted Wolves
Trading Guilds : TradersOfNirn | FourSquareTraders
Xbox One | NA | EP
Bëardimus : L43 Dunmer Magsorc / BG
Heals-With-Pets : VR16 Argonian Sorc PvP / BG Healer
Nordimus : VR16 Stamsorc
Beardimus le 13iem : L30 Dunmer Magsorc Icereach
Make sure to cancel your active subscription.....
-open a ticket
-wait 48 hours and try to re-sub using the sku in the xbox one store, not from the crown store.
-PC (PTS)/Xbox One: NewBlacksmurf
~<{[50]}>~ looks better than *501