ESO Plus seriously needs help

jmurray704

OK, so I was billed on 6/24/16 for my ESO PLus.. everything has been running good up until today. I received my crowns this morning, but lost my active ESO Plus. So I go to the Crown Store and the ESO Plus page, it shows I'm active and up for billing next month. I contact support they give the BS generic, "this isn't our fault go to XBOX support... blah blah blah"... So I look on Xbox and see where my card has been successfully billed on 6/24/16, I see where Xbox shows a current and valid subscription.

I contact Xbox support and go through all of their troubleshooting and still cant access anything.. An hour and a half later, I get my credits from Xbox and my subscription cancelled.. which is what ESO Support said to do.. Now that this is complete, I did the next step ESO Support said to do, I went and created a new subscription. I power cycle my XBOX and when I log back into ESO, my ESO Plus still shows as not active?!!?!? WHY CAN THIS CRAP NOT GET SORTED OUT?!?!?!!?

My gamer tag is D Gravey24 Xbox NA... Can one of you @ZOS_DaryaK, @ZOS_JessicaFolsom, @ZOS_AlanGPLEASE look into this issue and give me an answer as to what is happening and why things are so screwed up with ESO Plus... please!
The support ticket number from this morning was Customer Service Ticket [Incident: 160701-001074]

AJ_1988

Happened to me today. Renews on the 2nd of every month. But I don't get billed until 2 weeks later (weird) usually doing a hard reset and deleting save game data fixes it. But now that doesn't work anymore. Strangely enough after logging in today then seeing it not showing ESO plus, I get an email from Microsoft saying it's been successfully renewed on 2nd July.

For those in northern hemisphere, yes I'm from the future

alexkdd99

I am having same problem. Hope they resolve this soon

AJ_1988

One thing I've noticed with it disappearing for me is it happens on Saturdays. (Saturday for me). And usually when it auto renews.