Why is my digital game not starting?

Lil_Willie

I get an error message saying the game cant be started and if I have a disc. Insert it now.

This is my cake time thats ticking right now.

f1ntan

I have the same issue. It was working 3 hours ago

LadyDestiny

Same here. Just posted about it. Crashed with no eso plus now and then wouldn't load after a restart.

NewBlacksmurf

Same issue here. Did a hard reset and stuff.


*HOW to fix*
When the error pops up, don't press anything but let the game run in the background.

Eventually the game will start.

Also announcements are gone. So something is wrong on ZOS' end as all other games are fine but the forums were down here earlier.

RomeoPKA

This is happening to me as well. I've tried restarting the Xbox. Doing a hard restart. I REALLY do not want to reinstall the game. Letting it load in the back ground while the error screen is up is not working as well

ZOS_GinaBruno

Thanks for the reports, guys. We're taking a look and will let you know if we need more info.

Sakriem

Same here... Can't open/play for like 4 hours now (was fine before I went to the store)

ZOS_GinaBruno

In taking a peek on the Xbox Live Status page, it appears as though they're having some limited connectivity which may be the cause: http://support.xbox.com/en-US/xbox-live-status

We'll continue to keep an eye on that page, and will also investigate if it's possibly on our end as well.

chuckselegy

I am having this issue too. Not only did I waste two scrolls Sunday evening and Monday evening before finding out they weren't stacking properly, but now I'm possibly going to lose a third day.

This is frustrating

vonScuzzman

same error code for me: 0x87de2712

I also cannot view ESO in the store

wilddavid

Same error message here! Super frustrating!

xerasia

Glad to know it's not just me...was playing fine until I tried to port to Hew's Bane (XB1, NA, EP) then it booted me and I'm getting the error code stated above, asking me to install a disc.

xerasia

Also, it looks like the xbox issues are with TV, Movies, etc, not with Live or Core. All of my other digital games are starting A-OK. Fingers crossed for a fix soon!


ETA: Aaaaand we're back! Hope you guys are too.

jamesharv2005ub17_ESO

chuckselegy wrote: »

I am having this issue too. Not only did I waste two scrolls Sunday evening and Monday evening before finding out they weren't stacking properly, but now I'm possibly going to lose a third day.

This is frustrating

They extended the event so its cool

Philsings

The "limited connectivity" on Xbox One is with their music and video media and according to Xbox Customer service has nothing to do with ESO. Xbox says the problem is on the ZOS side. Though I find it strange that the standard ESO digital copy is no longer accessible on the Xbox Store or on the Xbox website? So maybe that's why permissions are missing?

chuckselegy

I reset my internet. I whipped my cache. I removed my xb1 account. I did a hard reset. I let it sit on the "Please try again" screen. All of this at the request of the XBOX Live and technical support.

Nothing! Still getting the error.

Only thing I have not done is uninstall

@ZOS_GinaBruno please help this issue get fixed. It is a lot more than a few people and all of our other games are functioning fine.

Goodfellow

Happening here too.

somebody21

Add me to the list " no have disk" lol

Philsings

I'm just curious if this is only happening to people who bought the standard digital ESO or if it's happening to people who bought the other digital versions of ESO as well?

Jennifer

Same

magictucktuck

Me or my wife can't get in

pj84

I have the digital version and the disc after the last big Xbox fiasco that didn't let you play digital games. so when I try to start the game it tells me to use the disc so I do and it still doesn't work, didn't realize it was a game issue so I uninstalled it and am now in the long process of re downloading

magictucktuck

pj84 wrote: »

I have the digital version and the disc after the last big Xbox fiasco that didn't let you play digital games. so when I try to start the game it tells me to use the disc so I do and it still doesn't work, didn't realize it was a game issue so I uninstalled it and am now in the long process of re downloading

Lol damn poor ***

Tallowby

same here digital version asking for physical disc to be inserted......

magictucktuck

magictucktuck wrote: »

pj84 wrote: »

I have the digital version and the disc after the last big Xbox fiasco that didn't let you play digital games. so when I try to start the game it tells me to use the disc so I do and it still doesn't work, didn't realize it was a game issue so I uninstalled it and am now in the long process of re downloading

Lol damn poor ***

But I had to send Xbox in so I bought another while waiting now I have two. But me and my wife can play together now

MrDenimChicken

I can't get on as well. Tried nearly everything.

RilenIndoren

I opened the game, error popped up, quickly hit A then A again to open eso and now it is working

RexNusquam

I have the Imperial Edition and am having the same issues. 2 hard restarts and cache clearing have not resolved it. I'm able to play other digital games/content so it seems to be applicable to ESO only.

GamingWithGunner2007

i dont think zos is being thuthful. ive been able to load up every game i own that is online only and play them. so i'm sorry to say but its your fault ZOS tthat the game is not coming online. i also know your going to ignore this because anyone that speaks the truth you ignore. So all i'm asking you to do is do the right thing and fix it since you broke it.

RexNusquam

RilenIndoren wrote: »

I opened the game, error popped up, quickly hit A then A again to open eso and now it is working

IT WORKED!!!! It took a couple tries but the game did start and I'm currently in Tamriel. Thank you!

RilenIndoren

Digital version is working for me. Like i said i pretty much mash A and it opens