[151108-002393] Missing skill and attribute points from leveling

oehk

My wife and I were questing, and we both hit 27 on the same quest turn in. She got an attribute point and a skill point. I got neither.

I exited the game, and relogged to see if it would show up later. It did not.
I exited the game and came back a while later, still no skill point or attribute point.

I submitted a ticket. In the auto-canned-worthless response they didn't even really read my ticket, and SET MY TICKET TO SOLVED. Nothing was accomplished, nothing was fixed, nothing was done. It is NOT SOLVED.

What kind of a**hat move is it to auto close someones ticket with a response telling me you have high ticket volume, and to go read about the patches.

Very disappointed, but can't say I expected you to live up to your "Helping you is our passion!" email titles given the amount of issues I see go unanswered here on the forums.

My ticket number is (or was since some skeeving horker closed it) 151108-002393.

Also of note, the Xbox One Smart Glass interaction fails to function when trying to create a support ticket in game. Having it open, and applying focus to the text field for the ticket does not trigger the keyboard on the app to open. Very annoying trying to be detailed for a ticket and not being able to use the keyboard on the phone app as we can during account creation and character creation.

robwolf666

The "high ticket volume" is probably everyone hitting them up for missing Crowns, lol.

oehk

I replied to my ticket, and no response as of yet, and of course not here either.

So ZOS you just tossed my ticket aside because you don't feel my ticket deserved a real response or you just do not care for me as a customer?

Trivial issue I know, but the way this is being handled is not acceptable for a customer.

Here is the response I got:

Helping you is our passion!

We will assume your issue has been resolved if we do not hear from you within 96 hours (4 days).

If your issue has not been resolved, you can respond directly to this email. We look forward to working with you again should you need us!
Subject
Customer Service Ticket

Response By Email (Carlee) (11/09/2015 07:45 AM)
Greetings,

Thank you for contacting The Elder Scrolls Online: Tamriel Unlimited team. In light of the excitement and great demand for ESOTU, we are currently experiencing high contact volume. We encourage you to search our support site at https://help.elderscrollsonline.com for any in-game topics or issues you may have questions about. There are lots of helpful FAQs and links to our social pages.

Most in-game UI issues (including NPC, quest problems and missing crowns/entitlements) can be resolved by logging out for five minutes then back in which will load you into a new game instance.

Additionally, other great resources for in-game mechanics can be found via our forums: http://forums.elderscrollsonline.com/en

There are also many wonderful unofficial community wikis:

http://www.uesp.net/wiki/Main_Page
http://elderscrolls.wikia.com/wiki/The_Elder_Scrolls_Wiki
http://elderscrollsonline.wiki.fextralife.com/

Please note, we have also recently released a new patch on PC/Mac including our next DLC game pack: Orsinium! Review the patch notes for all of the recent changes here: http://www.elderscrollsonline.com/en-us/news/category/patch-notes

Orsinium will be available on Xbox One and PS4 later this month.

Best Regards,

The Elder Scrolls Online: Tamriel Unlimited Team

Customer By () (11/08/2015 09:14 PM)
just lvld 27 and didnt get attrib or skill pnt. my wife did tho at same quest and level.
Question Reference # 151108-002393

Date Created: 11/08/2015 09:14 PM
Date Last Updated: 11/09/2015 07:45 AM
Status: Solved

I have replied directly to this email as requested and not gotten ANY communication in return.

@ZOS_JessicaFolsom or @ZOS_GinaBruno or @ZOS_anyoneactuallythere

Why is it the Tech Support Forum has only 2 out of all the posts on the 1st page showing as responded to by ZOS?

Tee_Elle

Re open your ticket - an email wont reopen it. Go to Support - Tickets and change the status and add an update.

oehk

@Tee_Elle The status of the ticket is "Unresolved" as of my last reply on the 9th.

No communications since, and none here either. What great support. Good thing helping me is their passion.

Last communication was 11/09/2015 09:40 AM by me. How is it that this:

1) Gets a totally useless initial response that doesn't even convey an understanding of the issue
2) Get auto closed
3) Not get any response at all after replying that there is still an issue.

@ZOS_JessicaFolsom @ZOS_GinaBruno I will reply to my ticket from the support site as well. This is most absurd to say the least. Regardless of the severity of the issue, this type of service is shameful.

robwolf666

Yeah, it's the same kind of thing that happened at BioWare with Mass Effect 3, when at first they were helpfull, then suddenly started to ignore everyone when they realised they couldn't fix a problem... they kind of hoped people would get fed up and forget about it. It won't happen with the Crowns issue though because it's something people are paying for, the most they would do in cancel their sub... but maybe that's the intention, you never know.

oehk

@ZOS_JessicaFolsom @ZOS_GinaBruno Day 4 still no reply to my ticket, or this thread.

@robwolf666 It's really absurd isnt it? How can they really think this is the right way to treat customers?

They'll eventually lock this thread without even resolving my issue, I imagine.

Can any of you perhaps look into my ticket?

@ZOS_AmeliaR
@ZOS_JasonI
@ZOS_MollyH

oehk

Next response was them asking me to submit the ticket from ingame. HELLO!!!!!!!!!! Thats where this all originated from! Read the damn ticket.

This has to be a joke guys. Seriously?

@ZOS_JessicaFolsom
@ZOS_GinaBruno
@ZOS_AmeliaR
@ZOS_JasonI
@ZOS_MollyH

Not even a response or acknowledgement?

oehk

This has to be the most rediculous excuse for support I have ever encountered. Still no response 10 days later. Issue still not addressed, support system has been nothing but automated canned answers unrelated to my issue.

@ZOS_JessicaFolsom
@ZOS_GinaBruno
@ZOS_AmeliaR
@ZOS_JasonI
@ZOS_MollyH

Is this the support that I get for my purchase?

oehk

10 days, and finally 1 person actually read my ticket, as their response was on point with my issue.

Now to see if they follow through.

Still not even a peep on these forums though.

@ZOS_JessicaFolsom
@ZOS_GinaBruno
@ZOS_AmeliaR
@ZOS_JasonI
@ZOS_MollyH

NewBlacksmurf

oehk wrote: »

10 days, and finally 1 person actually read my ticket, as their response was on point with my issue.

Now to see if they follow through.

Still not even a peep on these forums though.

@ZOS_JessicaFolsom
@ZOS_GinaBruno
@ZOS_AmeliaR
@ZOS_JasonI
@ZOS_MollyH

The forums staff aren't who resolve these issues.
If your ticket was closed, open another....Goodluck