Haven't received my crowns for this month or last month

Infinite12

I don't have the e-mail from last month, I have the e-mail from this month though that says I'll be getting my crowns today. This month and last month are the only times I've had problems with the crowns

Infinite12

bump

Infinite12

still no crowns even after the maintenance.

Count_Dracula

I'm having the same problem, is this a big issue?

yodased

I haven't received your crowns from this nor last month neither. I think I will use the support ticket and report it as noone can help me on the forum.

https://help.elderscrollsonline.com/app/ask/

Count_Dracula

I did that and I called Xbox customer support and they said there is nothing they can do, and cant refund us for the service. If this continues I'm calling the Better Business Bureau and a Lawyer.

yodased

With the legal threats I will leave you to your cause. Good luck in your endeavors.

Count_Dracula

Their charging us for a service, not providing it fully, and there is no way of getting a refund per Xbox customer support. Why not?

DracoBeowulf

No crowns this month for me or wife either...

Viper_1st6

Count_Dracula wrote: »

Their charging us for a service, not providing it fully, and there is no way of getting a refund per Xbox customer support. Why not?

I was told the same thing by Xbox customer service. I went to the Microsoft billing site and cancelled my subscription. The site said I would be refunded the $14.99. I never got it though. It's been 2 weeks.

Funkopotamus

Count_Dracula wrote: »

Their charging us for a service, not providing it fully, and there is no way of getting a refund per Xbox customer support. Why not?

Best thing to do is contact your card provider they get things done a lot faster than anything else. I had to do that with Never Winter.. Things were fixed and I had my money back into my bank within 2 days .. No joke it was the fastest turn around myself or the lady at Microsoft had ever seen lol.. Best part is Cryptic and PW actually gave me a refund AND made sure I received my Diamonds ..... FOR FREE lol. Was a nice gesture though I wouldn't hold my breath for this happening with ESO/ZOS.. They kinda need the money, but a little kindness would definitely help to spread the word of mouth that ZOS are great people and actually care about their customers/ players.

I hope you get your crowns as I am missing mine for July and August..

They got their money where are my crowns?!?

Infinite12

I e-mailed them about this. That I was paying for ESO plus and have not received my crowns in 2 months. I get an email back from them the next day telling me about how it can take up to 48 hours to receive crowns after PURCHASING THEM. So I had to e-mail them back to ask them if they even took the time to read my e-mail. I said nothing about purchasing crowns. These are crowns that I should be getting for free for being an ESO plus member. Didn't hear anything back from them yesterday and I e-mailed them again today. Beyond frustrated right now.

Funkopotamus

I just went through a long discussion with xboxlive support over the phone..

I do not know what kind of show ESO/ZOS are running over there, but this is looking VERY unprofessional!!!!

I have been billed for july and august and NEVER received my crowns.. I have sent in a ticket and yesterday I receive a canned reply that they are needing proof of purchase. Well I sent that to them with the page showing that Microsoft took my money for ESO PLUS so ZOS received there money, but I have not received my crowns.
I also sent them a copy of the "Confirmation Email that was sent to me after each renewal.!

Funny thing is it is like ZOS are trolling me as right after that I receive an EMAIL "Reminding me that my ESO plus membership is set to renew itself on Monday"

WUTDAHELL MAN! lol.

Infinite12

@Funkopotamus yeah, I have to agree, it looks VERY unprofessional. I got an e-mail back from them asking me to contact microsoft. But there was a certain part of the e-mail that intrigued me.

"We'd be happy to assist you with this issue. For the console edition of the game, we do not manage the billing in any way for ESO Plus. That falls to Microsoft and Sony respectively. Once we receive confirmations of renewals from them, the game should add the crowns to your account."

The part that intrigues me is the "Once we receive confirmations of renewals from them, the game should add the crowns to your account." part of it. I was billed, I paid the money and microsoft received it. That's the end of microsoft's involvement. My problem is the GAME not giving me the crowns. That, as this company has just told me, is THEIR responsibility, not microsoft's. They have nothing to do with the game dispensing me crowns for the ESO plus. So why am I being directed to microsoft in the first place? Completely unprofessional, it's just a runaround they give you, hoping to frustrate you so you'll just quit and they won't have to deal with you.

Funkopotamus

Infinite12 wrote: »

@Funkopotamus yeah, I have to agree, it looks VERY unprofessional. I got an e-mail back from them asking me to contact microsoft. But there was a certain part of the e-mail that intrigued me.

"We'd be happy to assist you with this issue. For the console edition of the game, we do not manage the billing in any way for ESO Plus. That falls to Microsoft and Sony respectively. Once we receive confirmations of renewals from them, the game should add the crowns to your account."

The part that intrigues me is the "Once we receive confirmations of renewals from them, the game should add the crowns to your account." part of it. I was billed, I paid the money and microsoft received it. That's the end of microsoft's involvement. My problem is the GAME not giving me the crowns. That, as this company has just told me, is THEIR responsibility, not microsoft's. They have nothing to do with the game dispensing me crowns for the ESO plus. So why am I being directed to microsoft in the first place? Completely unprofessional, it's just a runaround they give you, hoping to frustrate you so you'll just quit and they won't have to deal with you.

Absolutely agree.

I cannot understand why they would fire so many CS employees like they did last month when they are clearly in need of said employees. If there are this many people on the forums asking about and posting problems with this I wonder how many people do not know to come here and voice out against it or even worse how many people do not even realize this has happened to them? <-- that is a scary thought

There is no reason for it to be this hard for a person to receive what they paid for. I can understand there being a little delay in the payment/Goods delivered time, but for myself and countless others to not see what they paid for going on two months then yes.. Yes this is very unprofessional!!

If they are smart they would assign a team of people to handle this problem and ONLY this problem for the next week or so to get this backlog of players not receiving goods cleared up!Things like this can ruin a companies reputation and trust!

It is easy to resolve this issue as most of us are understanding, but to ignore the issue and treat customers like they are stupid is not the way to handle it.. A simple DEV response here stating they are aware and are trying to resolve this MASS ERROR as it is not one person would go a A long way in calming the player base and instill faith that they are doing everything they can to resolve this issue.

PW/Cryptic studios had something like this happen with neverwinter and they resolved it within 3 days and the people that had issues were given what they paid for and a full amount refund! I know I received over $200.00 worth of FREE ZEN/diamonds lol.

I do not expect ZOS to do that, but I do expect to receive what I paid for!

Infinite12

"June 11:ZOS_JessicaFolsom: Hi folks, This is a known issue we're actively investigating and will resolve as soon as possible. This is impacting both crown delivery associated with ESO Plus, and the purchase of standalone Crown Packs."

Found this nugget while searching for a fix for this issue. Since June 11th they've known about this issue (maybe earlier but that's the soonest I could find someone from ZOS talking about this issue). This is disgusting. I particularly enjoyed 05Griz's response to ZOS_JasonLeavey on June 12th, you can find that response on page 4 of the following topic, since June they've been redirecting their customers over to Microsoft. So, since shortly after that (I think I'm being generous giving them that much) they've known that microsoft DOES NOT handle these ESO crown problems. Unacceptable.

http://forums.elderscrollsonline.com/en/discussion/174457/xbox-one-just-bought-eso-plus/p4

Count_Dracula

Just had my eso account delete by Xbox customer support, and reinstated and the crown still didn't show up. I spent 45 mins on the phone with them and my issue isn't resolved yet. This is getting to be very annoying!!!!!!!

Sharee

Count_Dracula wrote: »

I did that and I called Xbox customer support and they said there is nothing they can do, and cant refund us for the service. If this continues I'm calling the Better Business Bureau and a Lawyer.

I am not familiar with how consoles work, but maybe you should call ZOS customer support instead? I don't see how XBOX customer support could possibly help you there, considering the crowns come from a different company.

Count_Dracula

Sharee wrote: »

Count_Dracula wrote: »

I did that and I called Xbox customer support and they said there is nothing they can do, and cant refund us for the service. If this continues I'm calling the Better Business Bureau and a Lawyer.

I am not familiar with how consoles work, but maybe you should call ZOS customer support instead? I don't see how XBOX customer support could possibly help you there, considering the crowns come from a different company.

E-mailed them as well, and I have a open case with Zenimax that has to be escalated to a specialized team because it's unique. But we all know that not the case and its a growing problem.

Infinite12

Sharee wrote: »

Count_Dracula wrote: »

I did that and I called Xbox customer support and they said there is nothing they can do, and cant refund us for the service. If this continues I'm calling the Better Business Bureau and a Lawyer.

I am not familiar with how consoles work, but maybe you should call ZOS customer support instead? I don't see how XBOX customer support could possibly help you there, considering the crowns come from a different company.

I couldn't agree more, I don't know how xbox could help us either, but this is what the eso people do when you contact them for help, they tell you to contact microsoft. It's the most ludicrous form of customer support I've ever seen

Levo18

I think its time for us to realize that we got scammed and will never see the crowns....

Owli

I had the same issue but it was resolved pretty fluidly. I first contacted Xbox who told me it wasn't their problem so I then returned to the ESO Site and put in a trouble ticket. Later that evening I received an email apologizing for the inconvenience and asking simply for a copy of my purchase history to confirm that I had indeed pay for the service. I replied to the email with a copy of the purchase history that you pull up from your account on Microsoft and within a couple days they had added the 2 months of missed Crowns. The issue from what it looks like on my side is that the Marketplace purchase isn't sending the Payment processed data. So I recommend putting in another trouble ticket and include the Purchase History info as an attachment the speed up the process.

Infinite12

@Owli you're lucky. I contacted ZOS first, they told me to contact that when you purchase crowns it can't take up to 48 hours to see your crowns. I emailed them back asking if they even bothered to read my first email because it had nothing to do with purchased crowns. It was about crowns from eso plus. They replied back and directed me to Microsoft, I contacted Microsoft and they told me that they couldn't help me and to contact ZOS. So I emailed ZOS again and haven't heard from them in 2 days. This is ridiculous.

SupremeChaotic

Owli wrote: »

I had the same issue but it was resolved pretty fluidly. I first contacted Xbox who told me it wasn't their problem so I then returned to the ESO Site and put in a trouble ticket. Later that evening I received an email apologizing for the inconvenience and asking simply for a copy of my purchase history to confirm that I had indeed pay for the service. I replied to the email with a copy of the purchase history that you pull up from your account on Microsoft and within a couple days they had added the 2 months of missed Crowns. The issue from what it looks like on my side is that the Marketplace purchase isn't sending the Payment processed data. So I recommend putting in another trouble ticket and include the Purchase History info as an attachment the speed up the process.

I did that. Twice. Got an email after the first time asking me for additional information, including what megaserver, what platform (because the purchase history clearly did not say xbox), my username, and what megaserver (yes, they did ask that twice in the same email). They also asked for the screenshot again. After answering the third email, and not hearing anything back for a week, I called MS and cancelled it. MS was nice enough to refund the money, too.

Infinite12

Well they finally e-mailed be back today, to ask for the necessary information from me and for photo proof of my subscription, which I sent them at 3:30 but still haven't heard back from that. At this point I'm honestly just expecting the worst.

PsYcHoGBR

Not had my crowns either. Did the proof of purchase with customer service last week and got this.

In order to further investigate your issue, I am transferring your query to our specialists. You are in good hands; they will get back to you as soon as possible.

That was on the 11th September. My membership was paid on the 8th September. I have the 10% buff but no crowns. Think I might cancel my sub and maybe start it again next month when it runs out. Surely this issue should be priority ??

Chidomaru

I've not had my Crowns allowance for August or September either, and having spoken to friends, there's at least 3 of them that are in the exact same boat.

I submitted a ticket, got auto response - then eventually a supposed real response from a member of staff. Again they asked for proof of purchase etc (which is BS - because if ZOS looked at my character they'd see I have the ESO Plus buff and have had it since June!!). Anyway i humored them and provided Xbox.com screenshots showing both August and September payments and also my forwarded email from Microsoft and now I've not heard anything in nearly 4 days.

This is insane, and yes I agree that I think the issue is far more widespread but a lot of people are not noticing it (or possibly they don't realise that the 1,500 crowns is per month and not a one-off amount).

Has anyone had this resolved? I had the issue back in June when it first occurred and eventually the crowns were allocated - but from all the forum posts about this issue, i feel that I might not be so lucky this time....

Oh_Skrivva

Not sure my case is the same as everyone else is in this thread is experiencing. But I thought I wasn't getting my crowns either (also a eso plus member) but when my eso plus membership was over and I paid for another 6 months. It gave me the full amount of crowns that you would get for each month x 6 because I paid for a 6 month sub. Before I did this I thought I was suppose to get crowns every month. That's why I thought I wasn't getting the crowns that eso promised for eso plus members. But I got it once isubscribed/subscribed again. Not sure if you guys subscribe monthly or pay for multiple months at once like me. So this may not apply to what is happening to you guys. Hope this helps and if it is a bug/issue on ZOS end. They need to get that addressed asap. Seems like it wouldn't be to difficult to see if a person didn't get their crowns and just give them the X amount of crowns they are missing.

If only they had anything really worth while for me to use my crowns on. I have accumulated 10k in crowns waiting for something to use them on. I've only purchased one item from crown store and that was the banekin pet. I already have the senche tiger mount and I don't like any of the other mounts that are basically re-skins of former mounts. The costumes are not very appealing either.

PsYcHoGBR

PsYcHoGBR wrote: »

Not had my crowns either. Did the proof of purchase with customer service last week and got this.

In order to further investigate your issue, I am transferring your query to our specialists. You are in good hands; they will get back to you as soon as possible.

That was on the 11th September. My membership was paid on the 8th September. I have the 10% buff but no crowns. Think I might cancel my sub and maybe start it again next month when it runs out. Surely this issue should be priority ??

Update today was this.

Thank you for contacting us, I'm sorry to hear that you've not received your Crowns.

So that we can look into the specifics of the issue, I'd like to request some more information. Please get back to us with the following:

* Payment method/type (ex: CC, Paypal, etc.)
* Email Address on the Account
* Platform
* PSN ID / Gamertag
* Purchase Date
* Country
* Megaserver (NA/EU)


So again I have sent proof of all this. I have to keep updating my ticket as I'm not sure if the 96 hour with no reply will make it solved. Will someone please at Zenimax sort this out or let us know what is happening ?

Infinite12

I haven't heard back from these guys since 1:30 yesterday, I e-mailed them back at 3:30 yesterday but still no response. I'm really close to just cancelling my subscription.

Infinite12

I'm kind of hoping that once the dlc is installed maybe my crowns will finally be in my account when I log in but I'm not going to be holding my breath.