Maintenance for the week of November 25:
• [COMPLETE] Xbox: NA and EU megaservers for maintenance – November 27, 6:00AM EST (11:00 UTC) - 9:00AM EST (14:00 UTC)
• [COMPLETE] PlayStation®: NA and EU megaservers for maintenance – November 27, 6:00AM EST (11:00 UTC) - 9:00AM EST (14:00 UTC)

Cant log in right now!

  • TheRealLP
    TheRealLP
    We know everyone is frustrated and are anxious to get back in-game, but please do not resort to personal insults. Doing so isn't going to make anything better.

    With that said, we will be performing some maintenance on the Xbox One NA megaserver momentarily (those of you currently logged in will not be kicked out). You will see a different error message once this happens and you attempt to log in - this is intended. We'll provide an ETA as soon as we can.

    Awesome update Gina! Thanks for the information!
  • Stewiestoney
    Kemba wrote: »
    My favorite part is that everybody thinks that they're entitled to play the game 24/7 no matter what. I would assume that they've never played an MMO before?...


    Either way, when the game is up 90% of the time, I'm pretty sure they're not "breaching" their contract. Get over it, and just wait for them to fix it. I am frequently surprised by the absolute lack of respect people have.

    It's ok for you to be surprised. I understand. It is not, however, ok for you to tell me or anyone how to think. I RESPECT that you were given a choice to have an opinion. Doesn't mean i have to respect your opinion, or you for that matter. That is earned madame. And you haven't earned a darn thing. So, thank you posting your thoughts. I will keep my stance that my opinion is the correct one.


    Good day
  • Stewiestoney
    In the end, it doesn't really matter.
  • lysylya
    lysylya
    ✭✭
    We know everyone is frustrated and are anxious to get back in-game, but please do not resort to personal insults. Doing so isn't going to make anything better.

    With that said, we will be performing some maintenance on the Xbox One NA megaserver momentarily (those of you currently logged in will not be kicked out). You will see a different error message once this happens and you attempt to log in - this is intended. We'll provide an ETA as soon as we can.


    Thanks for the update!
  • DARKNESSCHAINED
    We know everyone is frustrated and are anxious to get back in-game, but please do not resort to personal insults. Doing so isn't going to make anything better.
    *snip*.

    Yeah, but it passes by the time and it's forgotten once the game is back up and running. It's also incredibly funny to watch individuals get worked up on technicalities.
    Thanks for the update, though. ;)
    The truth is always a threat to evil men.
  • Stewiestoney
    Kemba wrote: »
    Kemba wrote: »
    teaguewh wrote: »
    How about providing all of us some in game compensation for all the BS we've gone through?

    The classic and unbelievably ridiculous request. Their servers are, on a regular basis, accepting thousands of connections every minute. They have to deal with PC servers, Xbox servers and playstation servers simultaneously. All of the "BS" we have to go through consists of waiting for a few hours, maximum. What about that deserves compensation? What do you want, a pat on the head and a cookie, and maybe a "Good job, you can wait for a short amount of time in return for days on end of access to enjoying the game!"? Try having some patience, and don't think so highly of yourself. Our "Compensation" is being able to play the game while it is up and running, which I will remind you, is significantly more often than it's down.

    Hell, it wouldn't kill 'em! I mean, what's to lose in an attempt to display SOME sense of gratitude for patience time and time again?

    Their gratitude is you being able to play the game. For that matter, where is your patience? Everyone comes on here and demands some absurd notion of compensation because the game is down for four hours out of every week. That's not patience, that's ridiculous. Why should they have to give us anything more than they've already given us?

    First, being able to play the game is marketing; Completely irrelevant to the topic of gratitude. Second, no demand was made. In your words it was: "Classic and unbelievably ridiculous REQUEST". Third, they should give us what we paid for and if what was provided in transaction is not being delivered, it's a breech and therefore considered, especially in this case, false advertisement. You are the only one here using the words "demand" and "should". It was simply a request just as you initially stated in your response.

    Wow, thats funny....this comment makes a lot of sense. Funny. Nice very nice indeed.

    Good day fine sir

    Coming from an individual that appears to utilize poor grammar and misinterpretation as well as misquote I am not surprised even the slightest. In fact, I chuckled a bit.

    If i got even the slightest chuckle, I have done all I really meant to do....thank you
  • grtdisneyfan
    Thanks for the update
  • UNDGoldenDomer9
    UNDGoldenDomer9
    Soul Shriven
    kemba people like you are the reason these game manufacturers don't mind releasing incomplete/unplayable games.
  • Stewiestoney
    By the way, I apologize, I'm just bored....
  • LuminaLilly
    LuminaLilly
    ✭✭✭✭
    As long As it's acknowledged as a major issue, I'm good. Would be nice to add a sticky on the top of the page.

    I took a quick nap, then came back to the forum to see I missed people losing their tempers.
    Edited by LuminaLilly on 9 July 2015 21:37
  • CYB3RJIV3
    CYB3RJIV3
    ✭✭
    TheRealLP wrote: »
    Alright guys, time to cool the tempers. It's just a game. It's just a bug with the servers. Absolutely no need for this type of discussion. Just agree to disagree (or just ignore each other. That works for me 105% of the time) and move on.

    @Evelmike - Agreed! I've done my fair share of gaming as well as working with a few publishers and developers and other companies in the gaming industries and I have seen some horrible train wrecks that could have been avoided. But, in the end it was for the best. It fixed issues that were sure to arise later and also weeded out those that just didn't care.

    It is just a game, i'm sure most of us know this already, but thank you for clarifying this for us.
    Take your own advice and ignore them as well, or just move along...
  • DARKNESSCHAINED
    *snip* I'm just bored....

    Exactly!
    Edited by DARKNESSCHAINED on 9 July 2015 21:38
    The truth is always a threat to evil men.
  • T_B1zzle
    T_B1zzle
    down for me aswell houston tx
  • TheRealLP
    TheRealLP
    lysylya wrote: »
    TheRealLP wrote: »
    lysylya wrote: »
    In general, I've been content with the connectivity.

    However, I would appreciate some idea of approximately how long we'd have to wait for the login issue to be resolved.
    Under 30 minutes?
    Under 1 hour?
    Under 2 hours?
    Under 12 hours?
    Under 24 hours?
    Under 72 hours?

    I personally have been trying to login for over an hour and a half. However, they stated there is no ETA yet as they are still trying to figure out the root cause of this error. Once they have a solid estimate, I'm sure we will get an update.

    Understood, but that's why there should be some order of magnitude of approximation in terms of service provision.
    It's understood that it won't be a 10 minute fix by now, since it's been 90 minutes plus, but it would be useful for the user body to have enough information to make real-life plans in the interim, rather than many hitting the server continuously.

    They have had some information known to them for a while, and it would be courteous to the user-body to provide a slightly more detailed update - even if it's a gross approximation.

    Agreed. Gina has been fairly proactive about keeping us updated on their progress, especially since this is an unexpected error and not a scheduled maintenance. We can't expect an update every 5 minutes on their progress though. Just need to trust that they are working on it, which they are and that it will be fixed as soon as possible.
  • cbbred
    cbbred
    Server just went down. New maintenance error login message. And now we wait and hope.
    Xbox-NA
  • DARKNESSCHAINED
    T_B1zzle wrote: »
    down for me aswell houston tx

    We need your full address for a 100% server restoration, please.
    The truth is always a threat to evil men.
  • Evelmike
    Evelmike
    ✭✭
    T_B1zzle wrote: »
    down for me aswell houston tx

    We need your full address for a 100% server restoration, please.

    Blood type too, I think, right?
    There are 10 types of people in this world; those who understand binary, and those who do not.
  • Abyssmal
    Abyssmal
    The server being down for maintenance effects the developers and admins more so than the players. trust.
    If anyone wants the server up. Its zenimax. Dont Stress.
  • Evelmike
    Evelmike
    ✭✭
    Abyssmal wrote: »
    The server being down for maintenance effects the developers and admins more so than the players. trust.
    If anyone wants the server up. Its zenimax. Dont Stress.

    100% true. As a Sys Admin, I can personally vouch for this fact. If you think a service interruption impacts the users, take a look inside a NOSC during a major outage some time. ;)
    There are 10 types of people in this world; those who understand binary, and those who do not.
  • Evelmike
    Evelmike
    ✭✭
    Just FYI, folks; Adventure Time season 6 is out on Hulu... Just sayin, you could use this time to catch up.
    There are 10 types of people in this world; those who understand binary, and those who do not.
  • ZOS_GinaBruno
    ZOS_GinaBruno
    Community Manager
    Quick update: We're currently testing to see if our fix worked. Stand by!
    Gina Bruno
    Senior Creator Engagement Manager
    Dev Tracker | Service Alerts | ESO Twitter | My Twitter
    Staff Post
  • DARKNESSCHAINED
    Evelmike wrote: »
    T_B1zzle wrote: »
    down for me aswell houston tx

    We need your full address for a 100% server restoration, please.

    Blood type too, I think, right?

    I think they need their physical blood and sent by mail. A few pints should do well.
    The truth is always a threat to evil men.
  • T_B1zzle
    T_B1zzle
    T_B1zzle wrote: »
    down for me aswell houston tx

    We need your full address for a 100% server restoration, please.

    1907 BendOver Avenue
  • DARKNESSCHAINED
    T_B1zzle wrote: »
    T_B1zzle wrote: »
    down for me aswell houston tx

    We need your full address for a 100% server restoration, please.

    1907 BendOver Avenue

    I see what you did there. ;)
    The truth is always a threat to evil men.
  • Abyssmal
    Abyssmal
    I am a maintenance director over a server cache for a minor medical firm. so yeah. loads of fun.
  • pasteistasty
    Thanks for the update
  • mockymocky
    How much longer until fixed???
  • T_B1zzle
    T_B1zzle
    Quick update: We're currently testing to see if our fix worked. Stand by!

    Keep up the good work, I'm loving the reaction time you guys have here!

  • LuminaLilly
    LuminaLilly
    ✭✭✭✭
    Evelmike wrote: »
    Just FYI, folks; Adventure Time season 6 is out on Hulu... Just sayin, you could use this time to catch up.

    I'm sorry but adventure time sucks.
  • elcooksta
    elcooksta
    Evelmike wrote: »
    Abyssmal wrote: »
    The server being down for maintenance effects the developers and admins more so than the players. trust.
    If anyone wants the server up. Its zenimax. Dont Stress.

    100% true. As a Sys Admin, I can personally vouch for this fact. If you think a service interruption impacts the users, take a look inside a NOSC during a major outage some time. ;)

    This.

    I, for one, am a highly sastified customer. And, I understand ish happens w electrons. Calm down people, the folks working are INFINITELY more stressed than you, this is their baby.


    Keep up the good work and keep on keepin us updated!!
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