ESO Plus not paying out...

ogxfubar

Almost 48 hours ago I purchased 2 extra months of ESO Plus.
I have been in conversation in multiple emails regarding the purchase because I have YET to receive my 3000 crowns.

I have spoken to xbox, twice. My payment has cleared. Xbox told me it's now up to you...
I have waited 24 hours
I have even reset my console

The last email i got( I was told there was a patch; and I could find some help there.....A PATCH?! This has nothing to do with a patch and my patience is running thin, it's gone from something which is of a nuisance, but now I'm more frustrated by the support team and being made to look like an idiot and not recieving any help....at all...That is not the only issue; i also lost 2 weeks of ESO Plus buy adding an extra 2 months to my account. I've spoken to microsoft 3 times who have told me to come back to the support team here because my funds were succesful and it's now down to zzenimax... But zzenimax send me back to microsoft. It's a complete joke and a dreadful experience! The absolute worst support care I've ever witnessed. So I'm on the forums to see if I'll actually get any help...

d3nbark3r

Did you receive your crowns for your first month of membership? As far as I was aware you get the crowns each month... not two months worth lump sum... so when it rolls onto your next month and eats a month from the 2 you purchased it will give you the crowns for that month. That's what I have always thought anyway and how it was explained to me.

ogxfubar

I had it explained that each month you purchase; you'll get the crowns in one lump sum.

If I paid for a year i get 15000+ crowns in one go
I'm also sure after 3 months paid i should receive a companion? I was told it was every 3 months as a paid player or upfront payment you get companions. I.e ice wraith, dwarves sphere

Mickey_Ox

ogxfubar wrote: »

Almost 48 hours ago I purchased 2 extra months of ESO Plus.
I have been in conversation in multiple emails regarding the purchase because I have YET to receive my 3000 crowns.

I have spoken to xbox, twice. My payment has cleared. Xbox told me it's now up to you...
I have waited 24 hours
I have even reset my console

The last email i got( I was told there was a patch; and I could find some help there.....A PATCH?! This has nothing to do with a patch and my patience is running thin, it's gone from something which is of a nuisance, but now I'm more frustrated by the support team and being made to look like an idiot and not recieving any help....at all...That is not the only issue; i also lost 2 weeks of ESO Plus buy adding an extra 2 months to my account. I've spoken to microsoft 3 times who have told me to come back to the support team here because my funds were succesful and it's now down to zzenimax... But zzenimax send me back to microsoft. It's a complete joke and a dreadful experience! The absolute worst support care I've ever witnessed. So I'm on the forums to see if I'll actually get any help...

Theirs a number of us in the same situation for 2+weeks , its a joke to be fair. Can i ask are you from ireland by any chance?

ogxfubar

London, but over 2 weeks? That is just ridiculous.
It makes me sick to think we not only pay an extra £5 more than PC players for crowns; but then we don't even get them!

ragnarfuzzypant

I'm in Seattle and I'm in the same situation.

Pman85

Im pretty sure that you buying more months of eso plus wont get you a lump sum. It is just extending our subscription (if its not auto-renewal) and you will get crowns each month. If you want to get a lump sum then, you can buy crowns that have nothing to do with your subscription. 2500 3500 5500 are the amounts if i remember correctly.

I have auto-renewal on my eso plus, so i dont buy more months if i need extra crowns. I just go get a crown bundle from the store if i am in dire need.

Dont quote me too hard here, but i believe this is the way it has always worked for me.