Today whilst checking out the PTS, I noticed something odd about the crown store. I continued to study the stores contents for several minutes until I finally realized that NO CHARACTER NAME AND APPEARANCE CHANGE SERVICES ARE AVAILABLE.
All jokes aside, this is a real problem. These are basic services in every single MMO I have ever come across. I have searched through countless forums and interviews, trying to find out whether you guys have the intention of ever implementing these features but all I can find is "we're looking into it".
You guys KNOW that players want the option to change their name, race, appearance.
You KNOW that, for the games longevity in a B2P model, the crown store will need to become a major source of revenue. It needs these services!
These services are in no way "pay-to-win". They are simply cosmetic and convenient.
It really is a win-win situation. In fact I literally cannot think of a single downside, let alone one that negates the thousands of benefits. What are you guys waiting for?