Lack of ZOS communication while "Testing"

ExiledKhallisi

You guys could at least pop in and acknowledge a few things for some positive feedback with your PAYING CUSTOMERS. If we are wasting our time testing things for you why not show your faces a little bit more and talk to us?

Werewolf Bleed = Broken
Werewolf transformation glitch = Still a huge problem
Loss of attack speed = Worse DPS than Live WW
New two hand cleave = still not on par with other AOE's
Bleeds from Axe = still not worth using over sword Not even on par.

Please respond here and talk to us.

Kalman

You mean like: forums.elderscrollsonline.com/discussion/comment/1321618#Comment_1321618

ExiledKhallisi

Kalman wrote: »

You mean like: forums.elderscrollsonline.com/discussion/comment/1321618#Comment_1321618

There is 0 feedback.

Kalman

I think you have unrealistic expectations. They said they looking at what we report. What do you want? Are you expecting a line by line break down of the bug reports they have received and where they are in the process of finding/fixing each one? Don't be stupid. I would rather they just work on finding/fixing bugs then give this "feedback" you so dearly need.

ExiledKhallisi

Kalman wrote: »

I think you have unrealistic expectations. They said they looking at what we report. What do you want? Are you expecting a line by line break down of the bug reports they have received and where they are in the process of finding/fixing each one? Don't be stupid. I would rather they just work on finding/fixing bugs then give this "feedback" you so dearly need.

They said they were looking in to templar resource management 6 months ago. Their statement is to broad. They should at least acknowledge issues publicly. I have seen better feedback from tiny indie companies with bigger player bases.

Dominoid

They're acknowledging everything we've posted.

Nazon_Katts

Kalman wrote: »

I think you have unrealistic expectations. They said they looking at what we report. What do you want? Are you expecting a line by line break down of the bug reports they have received and where they are in the process of finding/fixing each one? Don't be stupid. I would rather they just work on finding/fixing bugs then give this "feedback" you so dearly need.

Don't be stupid, no one's asking for that. Updates on bug reports, tracking and stage of squashing have been done before by other companies and actually are quite a bit of motivation for people to continue testing, because they can actually see their work come to fruition.

Tabbycat

I'd honestly prefer they were working on fixing bugs rather than spending time typing up long paragraphs about how they are fixing bugs.

If you report it, they'll see it and work on fixing it. Some things might not be as easy to fix as you think and may take them some time to work on.

Just because they aren't discussing everything with you doesn't mean they aren't aware of a problem and are working on a fix/solution.

Surragard

I'd rather they not waste dev time typing up reports back to us. I also think the devs here are much more vocal with us than is the norm. There are devs on the forums that respond and they also post comment threads for us fairly often. Just because you don't get a direct response does not mean they aren't reading. They've also come out numerous times in interviews and confirmed they read the forums. The patch notes are also a compilation of bug reports and feedback that they have decided to act on.

Rune_Relic

Surragard wrote: »

I'd rather they not waste dev time typing up reports back to us. I also think the devs here are much more vocal with us than is the norm. There are devs on the forums that respond and they also post comment threads for us fairly often. Just because you don't get a direct response does not mean they aren't reading. They've also come out numerous times in interviews and confirmed they read the forums. The patch notes are also a compilation of bug reports and feedback that they have decided to act on.

They have to log their fixes anyway. Someone else can generate the reports other than the bug fixers. As its the community staffs group to communicate to us..I would expect them to pick up that baton.

Would be nice to have a bug fix on the forum containing fixed/progress/later status that constantly update....rather than patch notes. That way everyone can see bugs that have been ignored for 7 months.

Nazon_Katts

Rune_Relic wrote: »

Surragard wrote: »

I'd rather they not waste dev time typing up reports back to us. I also think the devs here are much more vocal with us than is the norm. There are devs on the forums that respond and they also post comment threads for us fairly often. Just because you don't get a direct response does not mean they aren't reading. They've also come out numerous times in interviews and confirmed they read the forums. The patch notes are also a compilation of bug reports and feedback that they have decided to act on.

They have to log their fixes anyway. Someone else can generate the reports other than the bug fixers. As its the community staffs group to communicate to us..I would expect them to pick up that baton.

Would be nice to have a bug fix on the forum containing fixed/progress/later status that constantly update....rather than patch notes. That way everyone can see bugs that have been ignored for 7 months.

There's bugtracking software which does most of that automatically. Though it might be a question of licenses and associated costs, I think connecting to a self made html public front-end to just have read access could be a solution. No matter what, there are solution that ain't that costly, neither monetary nor workload wise.

Rune_Relic

Nazon_Katts wrote: »

Rune_Relic wrote: »

Surragard wrote: »

I'd rather they not waste dev time typing up reports back to us. I also think the devs here are much more vocal with us than is the norm. There are devs on the forums that respond and they also post comment threads for us fairly often. Just because you don't get a direct response does not mean they aren't reading. They've also come out numerous times in interviews and confirmed they read the forums. The patch notes are also a compilation of bug reports and feedback that they have decided to act on.

They have to log their fixes anyway. Someone else can generate the reports other than the bug fixers. As its the community staffs group to communicate to us..I would expect them to pick up that baton.

Would be nice to have a bug fix on the forum containing fixed/progress/later status that constantly update....rather than patch notes. That way everyone can see bugs that have been ignored for 7 months.

There's bugtracking software which does most of that automatically. Though it might be a question of licenses and associated costs, I think connecting to a self made html public front-end to just have read access could be a solution. No matter what, there are solution that ain't that costly, neither monetary nor workload wise.

Live bug tracking page sounds awesome to me. Especially considering the last patch notes someone had to format and write.

Dominoid

Rune_Relic wrote: »

Nazon_Katts wrote: »

Rune_Relic wrote: »

Surragard wrote: »

I'd rather they not waste dev time typing up reports back to us. I also think the devs here are much more vocal with us than is the norm. There are devs on the forums that respond and they also post comment threads for us fairly often. Just because you don't get a direct response does not mean they aren't reading. They've also come out numerous times in interviews and confirmed they read the forums. The patch notes are also a compilation of bug reports and feedback that they have decided to act on.

They have to log their fixes anyway. Someone else can generate the reports other than the bug fixers. As its the community staffs group to communicate to us..I would expect them to pick up that baton.

Would be nice to have a bug fix on the forum containing fixed/progress/later status that constantly update....rather than patch notes. That way everyone can see bugs that have been ignored for 7 months.

There's bugtracking software which does most of that automatically. Though it might be a question of licenses and associated costs, I think connecting to a self made html public front-end to just have read access could be a solution. No matter what, there are solution that ain't that costly, neither monetary nor workload wise.

Live bug tracking page sounds awesome to me. Especially considering the last patch notes someone had to format and write.

Not necessary. Only a few would find it interesting enough to read and would invariably yield to trolls posting, "Look at all the bugs is ESO. Told ya game was crap." and "XYZ bug has been on the list for two months. ZOS sucks." Despite the bug having no effect on much of anything.

More harm than good.

ExiledKhallisi

They have enough time to post nonsense to hipsters on reddit. Why not their own forums?

Nazon_Katts

Dominoid wrote: »

Rune_Relic wrote: »

Nazon_Katts wrote: »

Rune_Relic wrote: »

Surragard wrote: »

I'd rather they not waste dev time typing up reports back to us. I also think the devs here are much more vocal with us than is the norm. There are devs on the forums that respond and they also post comment threads for us fairly often. Just because you don't get a direct response does not mean they aren't reading. They've also come out numerous times in interviews and confirmed they read the forums. The patch notes are also a compilation of bug reports and feedback that they have decided to act on.

They have to log their fixes anyway. Someone else can generate the reports other than the bug fixers. As its the community staffs group to communicate to us..I would expect them to pick up that baton.

Would be nice to have a bug fix on the forum containing fixed/progress/later status that constantly update....rather than patch notes. That way everyone can see bugs that have been ignored for 7 months.

There's bugtracking software which does most of that automatically. Though it might be a question of licenses and associated costs, I think connecting to a self made html public front-end to just have read access could be a solution. No matter what, there are solution that ain't that costly, neither monetary nor workload wise.

Live bug tracking page sounds awesome to me. Especially considering the last patch notes someone had to format and write.

Not necessary. Only a few would find it interesting enough to read and would invariably yield to trolls posting, "Look at all the bugs is ESO. Told ya game was crap." and "XYZ bug has been on the list for two months. ZOS sucks." Despite the bug having no effect on much of anything.

More harm than good.

Public to registered and approved testers. And there's a plethora of widely known bugs since beta not fixed, so I doubt that list could do any more harm, really. On the contrary, it would be an honest and open measure, people could see that things actually get done and would build trust more so than it would hurt.

Afterall, they want us to pay for their game and then test it for them for free on top. The very least they could do is give willing testers the proper tools.

Rune_Relic

Dominoid wrote: »

Rune_Relic wrote: »

Nazon_Katts wrote: »

Rune_Relic wrote: »

Surragard wrote: »

I'd rather they not waste dev time typing up reports back to us. I also think the devs here are much more vocal with us than is the norm. There are devs on the forums that respond and they also post comment threads for us fairly often. Just because you don't get a direct response does not mean they aren't reading. They've also come out numerous times in interviews and confirmed they read the forums. The patch notes are also a compilation of bug reports and feedback that they have decided to act on.

They have to log their fixes anyway. Someone else can generate the reports other than the bug fixers. As its the community staffs group to communicate to us..I would expect them to pick up that baton.

Would be nice to have a bug fix on the forum containing fixed/progress/later status that constantly update....rather than patch notes. That way everyone can see bugs that have been ignored for 7 months.

There's bugtracking software which does most of that automatically. Though it might be a question of licenses and associated costs, I think connecting to a self made html public front-end to just have read access could be a solution. No matter what, there are solution that ain't that costly, neither monetary nor workload wise.

Live bug tracking page sounds awesome to me. Especially considering the last patch notes someone had to format and write.

Not necessary. Only a few would find it interesting enough to read and would invariably yield to trolls posting, "Look at all the bugs is ESO. Told ya game was crap." and "XYZ bug has been on the list for two months. ZOS sucks." Despite the bug having no effect on much of anything.

More harm than good.

I disagree. How often have we waited for updates on bugs ? Some threads are completely ignored for weeks or months. How else do we get "any" idea on what the current status is ?

Surragard

Nazon_Katts wrote: »

Rune_Relic wrote: »

Surragard wrote: »

I'd rather they not waste dev time typing up reports back to us. I also think the devs here are much more vocal with us than is the norm. There are devs on the forums that respond and they also post comment threads for us fairly often. Just because you don't get a direct response does not mean they aren't reading. They've also come out numerous times in interviews and confirmed they read the forums. The patch notes are also a compilation of bug reports and feedback that they have decided to act on.

They have to log their fixes anyway. Someone else can generate the reports other than the bug fixers. As its the community staffs group to communicate to us..I would expect them to pick up that baton.

Would be nice to have a bug fix on the forum containing fixed/progress/later status that constantly update....rather than patch notes. That way everyone can see bugs that have been ignored for 7 months.

There's bugtracking software which does most of that automatically. Though it might be a question of licenses and associated costs, I think connecting to a self made html public front-end to just have read access could be a solution. No matter what, there are solution that ain't that costly, neither monetary nor workload wise.

If they just posted raw data most people would have no idea how to read it and it would just confuse them. You would have to have people going through it and drafting it into useful terminology.

Rune_Relic

Surragard wrote: »

Nazon_Katts wrote: »

Rune_Relic wrote: »

Surragard wrote: »

I'd rather they not waste dev time typing up reports back to us. I also think the devs here are much more vocal with us than is the norm. There are devs on the forums that respond and they also post comment threads for us fairly often. Just because you don't get a direct response does not mean they aren't reading. They've also come out numerous times in interviews and confirmed they read the forums. The patch notes are also a compilation of bug reports and feedback that they have decided to act on.

They have to log their fixes anyway. Someone else can generate the reports other than the bug fixers. As its the community staffs group to communicate to us..I would expect them to pick up that baton.

Would be nice to have a bug fix on the forum containing fixed/progress/later status that constantly update....rather than patch notes. That way everyone can see bugs that have been ignored for 7 months.

There's bugtracking software which does most of that automatically. Though it might be a question of licenses and associated costs, I think connecting to a self made html public front-end to just have read access could be a solution. No matter what, there are solution that ain't that costly, neither monetary nor workload wise.

If they just posted raw data most people would have no idea how to read it and it would just confuse them. You would have to have people going through it and drafting it into useful terminology.

You mean they are writing logs that are unintelligible to staff of all levels ? I have to ask as every vacancy I see requires that "you must be able to communicate technical data to non technical people".

Perhaps such things arent in their job description, but its been in pretty much every IT job description I have looked at....and I have looked at 1000s over the past few years.

ZOS_GaryA

Hey there,

We just wanted to drop in to let everyone know that we do indeed read each topic that is submitted on the forums and ensure that the feedback is submitted to the correct people for review. Please continue to submit topics to the forums for discussion, as well as using the /bug and /feedback commands while playing on the PTS server to report any issues or suggestions you may have.

As far as outstanding issues are concerned, ZOS_JessicaFolsom has an excellent explanation of how we take and prioritize feedback and bug reports here:

http://forums.elderscrollsonline.com/discussion/comment/1311735/#Comment_1311735

We understand it can be frustrating when your bug or suggestion doesn't appear in the next patch notes, but we would like to let you know that all of the feedback we receive is highly valued. We're continuing to look for ways to improve the PTS experience, so we do appreciate your constructive feedback as well as your suggestions in this thread.

ExiledKhallisi

ZOS_GaryA wrote: »

Hey there,

We just wanted to drop in to let everyone know that we do indeed read each topic that is submitted on the forums and ensure that the feedback is submitted to the correct people for review. Please continue to submit topics to the forums for discussion, as well as using the /bug and /feedback commands while playing on the PTS server to report any issues or suggestions you may have.

As far as outstanding issues are concerned, ZOS_JessicaFolsom has an excellent explanation of how we take and prioritize feedback and bug reports here:

http://forums.elderscrollsonline.com/discussion/comment/1311735/#Comment_1311735

We understand it can be frustrating when your bug or suggestion doesn't appear in the next patch notes, but we would like to let you know that all of the feedback we receive is highly valued. We're continuing to look for ways to improve the PTS experience, so we do appreciate your constructive feedback as well as your suggestions in this thread.

Thank you again Gary for your reply. It is the little things like this that make so.e players feel more comfortable with their time and money invested in your product. Is it easier if we post bug ID #'s here In the forums as well?

ZOS_GaryA

Absolutely! There's actually a running topic for bugs where folks are listing the IDs in the topic, and we're checking it all the time:

http://forums.elderscrollsonline.com/discussion/135707/pts-1-5-bug-compilation

Major props to @LonePirate for getting the party started in that one and continuing to provide excellent updates.

EDIT: phrasing, because it's early and words are hard.