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well...I had ppl and a treb targeted and the ballista fired but no damage on my damage meter..no damage to the treb or the ppl. I repeatedly fired watching no bolt released from the ballista and no one taking damage.
Were you visually targeting or did the target, hp and name tag actually show up on your screen? No bolt released though seems strange. I haven't had that experience. I've seen where you don't have enough space to turn because of an obstruction close to the ballista, but in your case, no idea.