Twitch Drops, Broken Extension and E3

bloodthirstyvampire · June 2018

Lil cruel to console players there zos, you should send them to every console as an apology.

tambo.01b16_ESO · June 2018

Nice surprise -

Congratulations! You have received an exclusive Elder Scrolls Online Ice Wolf mount and five Ouroboros Crown Crates, simply for watching the #BE3 stream on Twitch! When you next log into ESO, you’ll find the Ice Wolf mount in your Collections and the five Ouroboros Crown Crates ready to be opened from your Crown Crates menu.

Thanks for watching the Bethesda E3 2018 Showcase!

Just for the record. I only had my ESO account linked to Twich, so no need to have both linked.
I think linking your Bethesda account possibly gives rewards to the Bethesda games you own.

I only logged on to Twitch @ 03:00 (UK) and allowed the extension to be activated. Couldn't participate as I was using Chrome and it didn't let me interact with the extension.

ZOS_JessicaFolsom · June 2018

Clansman2013 wrote: »

@ZOS_JessicaFolsom Are the initial emails still going out as well? I still haven't had that email yet.

Ballrazor wrote: »

@ZOS_JessicaFolsom

I watched the full stream, have had my accounts linked for a while now, extension was enabled and even answered most of the questions. I have yet to receive an email and have nothing (mount or boxes) available in game.

I've had drops from previous ESO promotions on twitch.

Have all the reward emails gone out or is there some sort of problem that's affecting this process and not just crates?

Could you both double check to see if you have a pop-up notification indicating that the Ice Wolf was added to your Collections?

Undefwun · June 2018

itzTJ wrote: »

Anyway maybe you mods can explain to me why i linked my twitch account only to get nothing.. Is console just getting shafted again?

lol.. they said upfront pc/mac only....

Darkeh · June 2018

I am sure they would have included console if they could. And i believe they are working on it.

And hey who knows maybe you guys gonna get a whole *** ton of stuff the moment its possible.

bloodthirstyvampire · June 2018

Undefwun wrote: »

itzTJ wrote: »

Anyway maybe you mods can explain to me why i linked my twitch account only to get nothing.. Is console just getting shafted again?

lol.. they said upfront pc/mac only....

There working on getting it for console after E3 is finished maybe next year until then hold the shaft

Merenwen_812 · June 2018

ZOS_JessicaFolsom wrote: »

I'm glad to hear some of you are starting to get your crates from the BE3 Twitch Drops. We just got word from the folks watching the fulfillment process for the crates that it is going to take more than "a few" hours to complete. It could take until around this time tomorrow to fully finish, and people will be getting their crates as it moves through the process. Please periodically check your Crown Crate redemption screen.

Thank you!

was coming to see if I needed to do something more, I didn't get the crates. Did get the mount

Thank for update wonder if the going in ABC order (by user name), and if so how long til they get to 'M' LOL

Ballrazor · June 2018

ZOS_JessicaFolsom wrote: »

Ballrazor wrote: »

@ZOS_JessicaFolsom

I watched the full stream, have had my accounts linked for a while now, extension was enabled and even answered most of the questions. I have yet to receive an email and have nothing (mount or boxes) available in game.

I've had drops from previous ESO promotions on twitch.

Have all the reward emails gone out or is there some sort of problem that's affecting this process and not just crates?

Could you both double check to see if you have a pop-up notification indicating that the Ice Wolf was added to your Collections?

@ZOS_JessicaFolsom

Double checked, no mail, no pop-up, not in the collection.

Thanks.

angelicsynthesis · June 2018

Tevalaur wrote: »

angelicsynthesis wrote: »

Tevalaur wrote: »

My partner and I each got an email receipt for an Ice Wolf Mount and the 5 Orobouros Crown Crates; however in the game we both only received the mount and no crates at all.

*sits even more confused*

Read the thread before you post

Thanks, but since I already had the thread open and it didn't refresh until I posted, it took a few moments to catch up (it used to be that closing and re-opening the browser refreshed the tabs, guess that's changed). All your remark accomplished is make me really glad that when I post I try to be helpful instead of a griefer...

How many hours did it take you to write that then

TheValar85 · June 2018

Weper wrote: »

I just got the Crates, thanks ZOS. ^^

Te máker

imádom a cicákat

Clansman2013 · June 2018

ZOS_JessicaFolsom wrote: »

Clansman2013 wrote: »

@ZOS_JessicaFolsom Are the initial emails still going out as well? I still haven't had that email yet.

Ballrazor wrote: »

@ZOS_JessicaFolsom

I watched the full stream, have had my accounts linked for a while now, extension was enabled and even answered most of the questions. I have yet to receive an email and have nothing (mount or boxes) available in game.

I've had drops from previous ESO promotions on twitch.

Have all the reward emails gone out or is there some sort of problem that's affecting this process and not just crates?

Could you both double check to see if you have a pop-up notification indicating that the Ice Wolf was added to your Collections?

I already have that mount, so I don't think I will see a popup. I just never received the email at all telling me I was getting anything. I know in the past when I won a twitch crate for ESO, I got the email no problem.

DiNanna63 · June 2018

I received the Ice Wolf but not the crates even though the email said I received them. I did watch on the extension. I'm going to put in a support tickets for the 5 crates.

Bguard · June 2018

DiNanna63 wrote: »

I received the Ice Wolf but not the crates even though the email said I received them. I did watch on the extension. I'm going to put in a support tickets for the 5 crates.

Dont make the support guys lose they time, read the thread. (Its just one page before.)

ZOS_JessicaFolsom wrote: »

Hi all! Small update for you: It looks like the delivery process for the BE3 Twitch Drop crates is taking some additional time compared to the Ice Wolf one. It's still running. You should have your crates within the next few hours. We'll let you know when the process has finished running.

Thanks!

eso_lags · June 2018

ZOS_JessicaFolsom wrote: »

I'm glad to hear some of you are starting to get your crates from the BE3 Twitch Drops. We just got word from the folks watching the fulfillment process for the crates that it is going to take more than "a few" hours to complete. It could take until around this time tomorrow to fully finish, and people will be getting their crates as it moves through the process. Please periodically check your Crown Crate redemption screen.

Thank you!

ZOS_JessicaFolsom wrote: »

Clansman2013 wrote: »

@ZOS_JessicaFolsom Are the initial emails still going out as well? I still haven't had that email yet.

Ballrazor wrote: »

@ZOS_JessicaFolsom

I watched the full stream, have had my accounts linked for a while now, extension was enabled and even answered most of the questions. I have yet to receive an email and have nothing (mount or boxes) available in game.

I've had drops from previous ESO promotions on twitch.

Have all the reward emails gone out or is there some sort of problem that's affecting this process and not just crates?

Could you both double check to see if you have a pop-up notification indicating that the Ice Wolf was added to your Collections?

Is this for console as well? Or is it the same as the wolf. Because i didnt get crates, i watched and my account is linked so..

*because i know the wolf was only for PC (unfortunatly) but im not sure about the crates.

EvilKiwi · June 2018

DiNanna63 wrote: »

I received the Ice Wolf but not the crates even though the email said I received them. I did watch on the extension. I'm going to put in a support tickets for the 5 crates.

I to got the mount, but no crates

DBZVelena · June 2018

ZOS_JessicaFolsom wrote: »

Clansman2013 wrote: »

@ZOS_JessicaFolsom Are the initial emails still going out as well? I still haven't had that email yet.

Ballrazor wrote: »

@ZOS_JessicaFolsom

I watched the full stream, have had my accounts linked for a while now, extension was enabled and even answered most of the questions. I have yet to receive an email and have nothing (mount or boxes) available in game.

I've had drops from previous ESO promotions on twitch.

Have all the reward emails gone out or is there some sort of problem that's affecting this process and not just crates?

Could you both double check to see if you have a pop-up notification indicating that the Ice Wolf was added to your Collections?

The ice wolf was, the crates however are still missing.

DiNanna63 · June 2018

SerValwyn wrote: »

DiNanna63 wrote: »

I received the Ice Wolf but not the crates even though the email said I received them. I did watch on the extension. I'm going to put in a support tickets for the 5 crates.

Dont make the support guys lose they time, read the thread. (Its just one page before.)

ZOS_JessicaFolsom wrote: »

Hi all! Small update for you: It looks like the delivery process for the BE3 Twitch Drop crates is taking some additional time compared to the Ice Wolf one. It's still running. You should have your crates within the next few hours. We'll let you know when the process has finished running.

Thanks!

Thanks - I missed seeing that post.

valroy_cl · June 2018

Got the mail here, but haven't received anything i already owned the mount btw.

ZOS_JessicaFolsom · June 2018

Ballrazor wrote: »

Double checked, no mail, no pop-up, not in the collection.

Thanks.

Thanks! Two more questions for you: On which channel/site did you watch the BE3 stream from? And were you logged into Twitch on your account that's linked to ESO when the BE3 stream was live?

AlienatedGoat · June 2018

valroy_cl wrote: »

Got the mail here, but haven't received anything i already owned the mount btw.

Same

Clansman2013 · June 2018

ZOS_JessicaFolsom wrote: »

Ballrazor wrote: »

Double checked, no mail, no pop-up, not in the collection.

Thanks.

Thanks! Two more questions for you: On which channel/site did you watch the BE3 stream from? And were you logged into Twitch on your account that's linked to ESO when the BE3 stream was live?

I used the Twitched app on my Roku player and I was logged into my twitch account while watching (The account is linked to ESO).

Davor · June 2018

I got the email. I got the mount but I did not get any crates. I doubled checked the email and it said crates as well. So did I do something wrong or are the crates coming out later?

alkodav · June 2018

I got mount, but there are no crates

Any solutions?

Thanks

ruikkarikun · June 2018

Congratulations! You have received an exclusive Elder Scrolls Online Ice Wolf mount and five Ouroboros Crown Crates, simply for watching the #BE3 stream on Twitch!

Got this on mail. Got the wolf but didnt get any crates.

Davor · June 2018

Same boat as me then @alkodav . Good to know I am not alone. I am sure the reps will report this and it will be rectified soon. Hopefully the reps will acknowledge they have read our posts so we know it's being looked at.

DDuke · June 2018

No email, no mount, no crates /panic

I stayed up until 6am to watch the BE3 via Bethesda's twitch & I've got my account linked.

For what it counts, I also haven't received the card packs etc for TES: Legends.

Ballrazor · June 2018

ZOS_JessicaFolsom wrote: »

Ballrazor wrote: »

Double checked, no mail, no pop-up, not in the collection.

Thanks.

Thanks! Two more questions for you: On which channel/site did you watch the BE3 stream from? And were you logged into Twitch on your account that's linked to ESO when the BE3 stream was live?

@ZOS_JessicaFolsom

I was on PC at twitch.tv/bethesda. Yes, I was logged in on the linked account, double checked it was linked just before the stream. Created a Bethesda account a few days before and linked that too. Checked all the usuals on twitch, like I wasn't appearing offline, it said I was watching the stream, wasn't muted etc.

Kittybitty · June 2018

Thanks for keeping us updated!

Looking forward to those crates!

HjorrMundGandr · June 2018

So it seems like this was resolved for people?
I got the mount but not the crates?
Do we have to create a ticket for support or do we just sit tight and all will be rectified @ZOS_JessicaFolsom ?

GamingFennec · June 2018

No crates here, but I did get the mount. Checked earlier around noon, now it's almost 4pm est