VERY NICE ZOS at prime time on FRIDAY - couple hours of maintanance ... yes! way to go! :D

Belidos · September 2015

tengri wrote: »

That better be a fix for all the lag/stutter and loading screens..

Highly unlikely, it's just a restart, the server has restarted multiple times since those issues started and it hasn't fixed the loading screen issue, what makes you think this restart would be to fix it? It's very likely an issues with lag or desync on the server that's cropped up today that they're restarting to clear it down.

ZOS_GinaBruno · September 2015

Kryank wrote: »

i wonder if this is to fix the dupe glitch that someone reported on here last night (1am UK time ish)
their post was removed rather quickly, they didnt post how to do it just that they had found one.

We looked into that this morning, and it was actually just a UI error - no actual duping is occurring. That said, we'll get it fixed in a future incremental patch.

Olivierko · September 2015

Server reboot lasting a couple of hours?

UrQuan · September 2015

So wait... You don't want them to fix something that's obviously an urgent backend performance problem? Of course, I'm sure if they let it slide and let the game become unplayable instead of fixing it when they should, you definitely wouldn't come here to rage post about that, right?

Darlgon · September 2015

ZOS_GinaBruno wrote: »

To be clear, this is not a patch - just a server reboot. And we're not expecting any rollbacks.

@ZOS_GinaBruno
Any chance the NA server is next?

OR the XBox Server, so they have to play on NA-PC instead of XBox on ESO Live? Nom.. nom... nom

Thanks.

Kryank · September 2015

ZOS_GinaBruno wrote: »

Kryank wrote: »

i wonder if this is to fix the dupe glitch that someone reported on here last night (1am UK time ish)
their post was removed rather quickly, they didnt post how to do it just that they had found one.

We looked into that this morning, and it was actually just a UI error - no actual duping is occurring. That said, we'll get it fixed in a future incremental patch.

Good to know Gina, thanks for the update.

ZOS_GinaBruno · September 2015

Darlgon wrote: »

ZOS_GinaBruno wrote: »

To be clear, this is not a patch - just a server reboot. And we're not expecting any rollbacks.

@ZOS_GinaBruno
Any chance the NA server is next?

Thanks.

Nope, this only affected the EU megaserver. NA will not be taken offline.

pmn100b16_ESO · September 2015

@ZOS_GinaBruno as you're active oh this thread, can you confirm that the long loading screens are a known issue and you're working on a fix, or are they here to stay? There doesn't seem to be any info regarding this.

BuggeX · September 2015

ZOS_GinaBruno wrote: »

Sharee wrote: »

It's probably an emergency.

Indeed it is. Trust us, it's better this way! We're going as quickly as we can so you can get back into the game soon.

does it fix the loeadscreens ?

Tankqull · September 2015

cjthibs wrote: »

Rogue78 wrote: »

Well that is just amazing, downtime of several hours on a Friday evening? Really?

You could at least be a little bit more specific what the issue is here...

What exactly would that accomplish?

Giving you specifics on some bug deep down in the code that is causing a slow memory leak or something?
Would that make you feel better or add any value to your life whatsoever?

I swear some people are just never satisfied.

it would help understanding why a server rebooting needs several hours

Kobaal · September 2015

ZOS_GinaBruno wrote: »

Darlgon wrote: »

ZOS_GinaBruno wrote: »

To be clear, this is not a patch - just a server reboot. And we're not expecting any rollbacks.

@ZOS_GinaBruno
Any chance the NA server is next?

Thanks.

Nope, this only affected the EU megaserver. NA will not be taken offline.

ZOS_GinaBruno · September 2015

pmn100b16_ESO wrote: »

@ZOS_GinaBruno as you're active oh this thread, can you confirm that the long loading screens are a known issue and you're working on a fix, or are they here to stay? There doesn't seem to be any info regarding this.

It is a known issue, and we've been investigating. We did implement a small fix in Monday's patch that should have helped begin to decrease the length from when IC was first published.

Belidos · September 2015

Olivierko wrote: »

Server reboot lasting a couple of hours?

Yes a server restart takes a couple of hours for an mmo, it's not one single machine that boots up and loads the game like our PC's do, it's a huge farm with clusters of machines, each one has to be booted up one by one in order and synchronized with the others, all of the rooting/networking hubs have to be switched on one by one in a certain order and synchronized, and that's before they even start the software running which again needs to be run on each machine in a certain order to keep them synchronized, then they have to run through various tests and make config adjustments, then once that is done they have to import the last backup of the database and then test it all again to make sure that everything is running properly before they switch it to live.

Long story short 2 hours is quite a short time considering.

ZOS_GinaBruno · September 2015

Belidos wrote: »

Olivierko wrote: »

Server reboot lasting a couple of hours?

Yes a server restart takes a couple of hours for an mmo, it's not one single machine that boots up and loads the game like our PC's do, it's a huge farm with clusters of machines, each one has to be booted up one by one in order and synchronized with the others, all of the rooting/networking hubs have to be switched on one by one in a certain order and synchronized, and that's before they even start the software running which again needs to be run on each machine in a certain order to keep them synchronized, then they have to run through various tests to make sure that everything is running properly before they switch it to live.

Long story short 2 hours is quite a short time considering.

We're making pretty good time, and should finish up in less time than that.

We'll keep you all updated.

Quintal · September 2015

Tankqull wrote: »

cjthibs wrote: »

Rogue78 wrote: »

Well that is just amazing, downtime of several hours on a Friday evening? Really?

You could at least be a little bit more specific what the issue is here...

What exactly would that accomplish?

Giving you specifics on some bug deep down in the code that is causing a slow memory leak or something?
Would that make you feel better or add any value to your life whatsoever?

I swear some people are just never satisfied.

it would help understanding why a server rebooting needs several hours

New Windows 7 updates available!

Legedric · September 2015

Thanks for the information and keeping us updated Gina. Much appreciated.

As you are already here, can you say something about possible race changes and their development status in todays ESO live episode, please?

pmn100b16_ESO · September 2015

ZOS_GinaBruno wrote: »

pmn100b16_ESO wrote: »

@ZOS_GinaBruno as you're active oh this thread, can you confirm that the long loading screens are a known issue and you're working on a fix, or are they here to stay? There doesn't seem to be any info regarding this.

It is a known issue, and we've been investigating. We did implement a small fix in Monday's patch that should have helped begin to decrease the length from when IC was first published.

Okay, didn't notice any change personally, but thanks for letting us know you're working on it.

DlSTORTlON · September 2015

they should of at least given more than 5 min notice. People were in the middle of things only to have to redo it when rebooted.
zos cant seriously say that they diligently gave us as much notice as possible.

#firstworldproblems

b92303008rwb17_ESO · September 2015

ZOS_GinaBruno wrote: »

pmn100b16_ESO wrote: »

@ZOS_GinaBruno as you're active oh this thread, can you confirm that the long loading screens are a known issue and you're working on a fix, or are they here to stay? There doesn't seem to be any info regarding this.

It is a known issue, and we've been investigating. We did implement a small fix in Monday's patch that should have helped begin to decrease the length from when IC was first published.

The result shows the opposite though.

UrQuan · September 2015

pmn100b16_ESO wrote: »

ZOS_GinaBruno wrote: »

pmn100b16_ESO wrote: »

@ZOS_GinaBruno as you're active oh this thread, can you confirm that the long loading screens are a known issue and you're working on a fix, or are they here to stay? There doesn't seem to be any info regarding this.

It is a known issue, and we've been investigating. We did implement a small fix in Monday's patch that should have helped begin to decrease the length from when IC was first published.

Okay, didn't notice any change personally, but thanks for letting us know you're working on it.

I noticed a bit of a difference. Load screens are still long, but I haven't had any last over 5 minutes since last week (last week I was experiencing 5-7 minute load screens on a semi-regular basis).

ZOS_GinaBruno · September 2015

Legedric wrote: »

Thanks for the information and keeping us updated Gina. Much appreciated.

As you are already here, can you say something about possible race changes and their development status in todays ESO live episode, please?

UrQuan wrote: »

pmn100b16_ESO wrote: »

ZOS_GinaBruno wrote: »

pmn100b16_ESO wrote: »

@ZOS_GinaBruno as you're active oh this thread, can you confirm that the long loading screens are a known issue and you're working on a fix, or are they here to stay? There doesn't seem to be any info regarding this.

It is a known issue, and we've been investigating. We did implement a small fix in Monday's patch that should have helped begin to decrease the length from when IC was first published.

Okay, didn't notice any change personally, but thanks for letting us know you're working on it.

I noticed a bit of a difference. Load screens are still long, but I haven't had any last over 5 minutes since last week (last week I was experiencing 5-7 minute load screens on a semi-regular basis).

That's about on par from what we're seeing as well. Is anyone still getting actual 5+ minute loading screens?

AbraXuSeXile · September 2015

ZOS_GinaBruno wrote: »

Legedric wrote: »

Thanks for the information and keeping us updated Gina. Much appreciated.

As you are already here, can you say something about possible race changes and their development status in todays ESO live episode, please?

UrQuan wrote: »

pmn100b16_ESO wrote: »

ZOS_GinaBruno wrote: »

pmn100b16_ESO wrote: »

@ZOS_GinaBruno as you're active oh this thread, can you confirm that the long loading screens are a known issue and you're working on a fix, or are they here to stay? There doesn't seem to be any info regarding this.

It is a known issue, and we've been investigating. We did implement a small fix in Monday's patch that should have helped begin to decrease the length from when IC was first published.

Okay, didn't notice any change personally, but thanks for letting us know you're working on it.

I noticed a bit of a difference. Load screens are still long, but I haven't had any last over 5 minutes since last week (last week I was experiencing 5-7 minute load screens on a semi-regular basis).

That's about on par from what we're seeing as well. Is anyone still getting actual 5+ minute loading screens?

Yes then if i start moving i get another.

Quintal · September 2015

ZOS_GinaBruno wrote: »

Legedric wrote: »

Thanks for the information and keeping us updated Gina. Much appreciated.

As you are already here, can you say something about possible race changes and their development status in todays ESO live episode, please?

UrQuan wrote: »

pmn100b16_ESO wrote: »

ZOS_GinaBruno wrote: »

pmn100b16_ESO wrote: »

@ZOS_GinaBruno as you're active oh this thread, can you confirm that the long loading screens are a known issue and you're working on a fix, or are they here to stay? There doesn't seem to be any info regarding this.

It is a known issue, and we've been investigating. We did implement a small fix in Monday's patch that should have helped begin to decrease the length from when IC was first published.

Okay, didn't notice any change personally, but thanks for letting us know you're working on it.

I noticed a bit of a difference. Load screens are still long, but I haven't had any last over 5 minutes since last week (last week I was experiencing 5-7 minute load screens on a semi-regular basis).

That's about on par from what we're seeing as well. Is anyone still getting actual 5+ minute loading screens?

Yes, plus some instance crashing and kicking to login screen without any error message.

piorunochron · September 2015

ZOS_GinaBruno wrote: »

That's about on par from what we're seeing as well. Is anyone still getting actual 5+ minute loading screens?

Maybe loading screens are bit shorter, but still too long - cave loading about 2 mins?
What about FPS dropps? my rig should handle 2x ESO but it have problems with 1.

Paulington · September 2015

@ZOS_GinaBruno, since you are here, can you please address the Crown Store Motifs questions here or on ESO Live tonight? A lot of us are stuck waiting in limbo and it's really frustrating.

Hope everything goes well with the server reboot.

b92303008rwb17_ESO · September 2015

AbraXuSeXile wrote: »

ZOS_GinaBruno wrote: »

Legedric wrote: »

Thanks for the information and keeping us updated Gina. Much appreciated.

As you are already here, can you say something about possible race changes and their development status in todays ESO live episode, please?

UrQuan wrote: »

pmn100b16_ESO wrote: »

ZOS_GinaBruno wrote: »

pmn100b16_ESO wrote: »

@ZOS_GinaBruno as you're active oh this thread, can you confirm that the long loading screens are a known issue and you're working on a fix, or are they here to stay? There doesn't seem to be any info regarding this.

It is a known issue, and we've been investigating. We did implement a small fix in Monday's patch that should have helped begin to decrease the length from when IC was first published.

Okay, didn't notice any change personally, but thanks for letting us know you're working on it.

I noticed a bit of a difference. Load screens are still long, but I haven't had any last over 5 minutes since last week (last week I was experiencing 5-7 minute load screens on a semi-regular basis).

That's about on par from what we're seeing as well. Is anyone still getting actual 5+ minute loading screens?

Yes then if i start moving i get another.

Quintal wrote: »

ZOS_GinaBruno wrote: »

Legedric wrote: »

Thanks for the information and keeping us updated Gina. Much appreciated.

As you are already here, can you say something about possible race changes and their development status in todays ESO live episode, please?

UrQuan wrote: »

pmn100b16_ESO wrote: »

ZOS_GinaBruno wrote: »

pmn100b16_ESO wrote: »

@ZOS_GinaBruno as you're active oh this thread, can you confirm that the long loading screens are a known issue and you're working on a fix, or are they here to stay? There doesn't seem to be any info regarding this.

It is a known issue, and we've been investigating. We did implement a small fix in Monday's patch that should have helped begin to decrease the length from when IC was first published.

Okay, didn't notice any change personally, but thanks for letting us know you're working on it.

I noticed a bit of a difference. Load screens are still long, but I haven't had any last over 5 minutes since last week (last week I was experiencing 5-7 minute load screens on a semi-regular basis).

That's about on par from what we're seeing as well. Is anyone still getting actual 5+ minute loading screens?

Yes, plus some instance crashing and kicking to login screen without any error message.

Lol, fix one bug, two more shall take its place. Hail ____!

Belidos · September 2015

DlSTORTlON wrote: »

they should of at least given more than 5 min notice. People were in the middle of things only to have to redo it when rebooted.
zos cant seriously say that they diligently gave us as much notice as possible.

#firstworldproblems

It's not as easy as that, for all we know it could have been a serious issue that if it hadn't been restarted immediately may have cause server crashes that could damage the database and lose us hours or days of gameplay. For example some years ago in Dark Age of Camelot there was a server issue and they delayed restart because of it happening in prime time, not only did we have hours of horrible lag but eventually the server crashed, wiping the database meaning they had to install the last backup which was three weeks old, people lost weeks of work and even whole characters that could not be restored.

So while ideally it would be great to have more notice, sometimes it just can't happen.

Erock25 · September 2015

Quintal wrote: »

ZOS_GinaBruno wrote: »

Legedric wrote: »

Thanks for the information and keeping us updated Gina. Much appreciated.

As you are already here, can you say something about possible race changes and their development status in todays ESO live episode, please?

UrQuan wrote: »

pmn100b16_ESO wrote: »

ZOS_GinaBruno wrote: »

pmn100b16_ESO wrote: »

@ZOS_GinaBruno as you're active oh this thread, can you confirm that the long loading screens are a known issue and you're working on a fix, or are they here to stay? There doesn't seem to be any info regarding this.

It is a known issue, and we've been investigating. We did implement a small fix in Monday's patch that should have helped begin to decrease the length from when IC was first published.

Okay, didn't notice any change personally, but thanks for letting us know you're working on it.

I noticed a bit of a difference. Load screens are still long, but I haven't had any last over 5 minutes since last week (last week I was experiencing 5-7 minute load screens on a semi-regular basis).

That's about on par from what we're seeing as well. Is anyone still getting actual 5+ minute loading screens?

Yes, plus some instance crashing and kicking to login screen without any error message.

My load times are like 2 minutes now up from 30 seconds but I am getting FREQUENT kicked to login screen with no error message.

Tankqull · September 2015

ZOS_GinaBruno wrote: »

Legedric wrote: »

Thanks for the information and keeping us updated Gina. Much appreciated.

As you are already here, can you say something about possible race changes and their development status in todays ESO live episode, please?

UrQuan wrote: »

pmn100b16_ESO wrote: »

ZOS_GinaBruno wrote: »

pmn100b16_ESO wrote: »

@ZOS_GinaBruno as you're active oh this thread, can you confirm that the long loading screens are a known issue and you're working on a fix, or are they here to stay? There doesn't seem to be any info regarding this.

It is a known issue, and we've been investigating. We did implement a small fix in Monday's patch that should have helped begin to decrease the length from when IC was first published.

Okay, didn't notice any change personally, but thanks for letting us know you're working on it.

I noticed a bit of a difference. Load screens are still long, but I haven't had any last over 5 minutes since last week (last week I was experiencing 5-7 minute load screens on a semi-regular basis).

That's about on par from what we're seeing as well. Is anyone still getting actual 5+ minute loading screens?

really seldom -if so its combined with a inactivity disconnect after 20mins^^

but i do have more and more often the issue that after a loadinng sceen i do a few steps and have another long loading screen, creating the same long overall loading screen time i had before your fix.

cjthibs · September 2015

Tankqull wrote: »

cjthibs wrote: »

Rogue78 wrote: »

Well that is just amazing, downtime of several hours on a Friday evening? Really?

You could at least be a little bit more specific what the issue is here...

What exactly would that accomplish?

Giving you specifics on some bug deep down in the code that is causing a slow memory leak or something?
Would that make you feel better or add any value to your life whatsoever?

I swear some people are just never satisfied.

it would help understanding why a server rebooting needs several hours

Well, considering rebooting something like this isn't like rebooting your home computer I don't think it really would.

It takes time because this would be a cluster consisting of many several systems all running different functions.
You probably have redundant login servers, tons of systems that run the world spaces, systems controlling the status of Alliance War systems, etc.
All of which must be rebooted in order to ensure the proper functionality. It wouldn't be unexpected at all that a reboot would take some time.

In addition, they will likely verify the behavior that was occurring before the reboot isn't happening afterwards.

This really isn't anything to be upset about.

(I maintain systems similar to this professionally.)