The Elder Scrolls Online

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Kann das Spiel nicht mehr installieren [Gelöst]

Eine Antwort hinterlassen
Freemax
Freemax
Soul Shriven
Hallo...
Ich habe das Problem das ich das Spiel nicht mehr Installieren kann. Habe mir die install.exe aus meiner Account Seite geladen. Ich starte es und es fängt an den launcher zu installieren bleibt dann aber beim öffnen des launcher hängen. Es steht nur Laden im Launcher.

in der host.deverlope steht folgendes .

07/07/2015 22:41:24 Response code set [/images/single/icons.png:200:0]
07/07/2015 22:41:24 Response code set [/images/gold/plate-games-news.png:200:0]
07/07/2015 22:41:24 Response code set [/images/gold/plate-extended.png:200:0]
07/07/2015 22:41:24 Extracting skin file (locale.json)
07/07/2015 22:41:24 Extracting skin file (workflow.json)
07/07/2015 22:41:24 Loading localization (en-us)
07/07/2015 22:41:24 Loading localization (de-de)
07/07/2015 22:41:24 http://127.0.0.1:49399/applications.js (1872): ---- Setting loaded ----
07/07/2015 22:41:24 http://127.0.0.1:49399/applications.js (1888): -=- Region: EU
07/07/2015 22:41:24 Response code set [/images/gold/plate-settings.png:200:0]
07/07/2015 22:41:24 Retrying open file (C:\Program Files (x86)\Zenimax Online\Launcher\launcher.settings) (0) [00008101](13 : 0000000D)
07/07/2015 22:41:24 Retrying open file (C:\Program Files (x86)\Zenimax Online\Launcher\launcher.settings) (1) [00008101](13 : 0000000D)
07/07/2015 22:41:24 Retrying open file (C:\Program Files (x86)\Zenimax Online\Launcher\launcher.settings) (2) [00008101](13 : 0000000D)
07/07/2015 22:41:24 Retrying open file (C:\Program Files (x86)\Zenimax Online\Launcher\launcher.settings) (3) [00008101](13 : 0000000D)
07/07/2015 22:41:24 Retrying open file (C:\Program Files (x86)\Zenimax Online\Launcher\launcher.settings) (4) [00008101](13 : 0000000D)
07/07/2015 22:41:24 Retrying open file (C:\Program Files (x86)\Zenimax Online\Launcher\launcher.settings) (5) [00008101](13 : 0000000D)
07/07/2015 22:41:25 Retrying open file (C:\Program Files (x86)\Zenimax Online\Launcher\launcher.settings) (6) [00008101](13 : 0000000D)
07/07/2015 22:41:25 Retrying open file (C:\Program Files (x86)\Zenimax Online\Launcher\launcher.settings) (7) [00008101](13 : 0000000D)
07/07/2015 22:41:25 Retrying open file (C:\Program Files (x86)\Zenimax Online\Launcher\launcher.settings) (8) [00008101](13 : 0000000D)
07/07/2015 22:41:25 Retrying open file (C:\Program Files (x86)\Zenimax Online\Launcher\launcher.settings) (9) [00008101](13 : 0000000D)
07/07/2015 22:41:25 Retrying open file (C:\Program Files (x86)\Zenimax Online\Launcher\launcher.settings) (10) [00008101](13 : 0000000D)
07/07/2015 22:41:25 Retrying open file (C:\Program Files (x86)\Zenimax Online\Launcher\launcher.settings) (11) [00008101](13 : 0000000D)
07/07/2015 22:41:25 Retrying open file (C:\Program Files (x86)\Zenimax Online\Launcher\launcher.settings) (12) [00008101](13 : 0000000D)
07/07/2015 22:41:25 Retrying open file (C:\Program Files (x86)\Zenimax Online\Launcher\launcher.settings) (13) [00008101](13 : 0000000D)
07/07/2015 22:41:25 Retrying open file (C:\Program Files (x86)\Zenimax Online\Launcher\launcher.settings) (14) [00008101](13 : 0000000D)
07/07/2015 22:41:25 Retrying open file (C:\Program Files (x86)\Zenimax Online\Launcher\launcher.settings) (15) [00008101](13 : 0000000D)
07/07/2015 22:41:26 Retrying open file (C:\Program Files (x86)\Zenimax Online\Launcher\launcher.settings) (16) [00008101](13 : 0000000D)
07/07/2015 22:41:26 Retrying open file (C:\Program Files (x86)\Zenimax Online\Launcher\launcher.settings) (17) [00008101](13 : 0000000D)
07/07/2015 22:41:26 Retrying open file (C:\Program Files (x86)\Zenimax Online\Launcher\launcher.settings) (18) [00008101](13 : 0000000D)
07/07/2015 22:41:26 Unable to open file [C:\Program Files (x86)\Zenimax Online\Launcher\launcher.settings][00008101](13 : 0000000D)
07/07/2015 22:41:26 Extracting skin file (locale.json)
07/07/2015 22:41:26 Extracting skin file (locale.json)
07/07/2015 22:41:26 Extracting skin file (locale.json)
07/07/2015 22:41:26 http://127.0.0.1:49399/applications.js (2461): -=- Version: 1133142
07/07/2015 22:41:26 http://127.0.0.1:49399/applications.js (2479):
Branch: live
07/07/2015 22:41:26 http://127.0.0.1:49399/applications.js (2480):
Type: public
07/07/2015 22:41:26 Extracting skin file (locale.json)
07/07/2015 22:41:26 Loading localization (en-us)
07/07/2015 22:41:26 Loading localization (de-de)
07/07/2015 22:41:26 Loading localization (en-us)
07/07/2015 22:41:26 Loading localization (de-de)
07/07/2015 22:41:26 Loading localization (en-us)
07/07/2015 22:41:26 Loading localization (de-de)
07/07/2015 22:41:26 Loading interop library (C:\Program Files (x86)\Zenimax Online\Launcher\downloader.dll) (3.6.5.0)
07/07/2015 22:41:26 Loading interop library (C:\Program Files (x86)\Zenimax Online\Launcher\patcher.dll) (3.6.5.0)
07/07/2015 22:41:26 Loading interop library (C:\Program Files (x86)\Zenimax Online\Launcher\MinSpecDetectionInterop.dll) (1.0.0.1)
07/07/2015 22:41:26 Extracting skin file (analytics.json)
07/07/2015 22:41:26 Loading localization (en-us)
07/07/2015 22:41:26 Loading localization (de-de)
07/07/2015 22:41:26 Downloader Version: 3.6.5.0
07/07/2015 22:41:26 Solid Core v0.82 () in use (S11)
07/07/2015 22:41:26 Cwd [C:\Users\Ph\AppData\Local\Temp\I1436301575\Windows\] [00:1F:D0:21:C2:5B]
07/07/2015 22:41:26 Torrent Agent: -SC0082-
07/07/2015 22:41:26 Torrent Agent: -SD3650-
07/07/2015 22:41:26 Starting manager thread
07/07/2015 22:41:26 Manager state changing from (Idle) to (Start)
07/07/2015 22:41:26 Manager state changing from (Start) to (Process)
07/07/2015 22:41:26 Response code set [/images/gold/progress-bar.png:200:0]
07/07/2015 22:41:26 Patcher Version: 3.6.5.0
07/07/2015 22:41:26 Unable to load library (C:\Program Files (x86)\Zenimax Online\Launcher\MinSpecDetectionInterop.dll) (193)
07/07/2015 22:41:26 C:\Program Files (x86)\Zenimax Online\Launcher\MinSpecDetectionInterop.dll failed to load for interop.
07/07/2015 22:41:26 Response code set [/images/gold/progress-bar-fill.png:200:0]
07/07/2015 22:41:26 Response code set [/images/gold/progress-bar-glow.png:200:0]
07/07/2015 22:41:26 Response code set [/images/gold/dropdown-bottom.png:200:0]
07/07/2015 22:41:26 Response code set [/images/gold/dropdown-open.png:200:0]
07/07/2015 22:41:26 Accept queue size of (2)
07/07/2015 22:41:26 Response code set [/fonts/RoboCondensed_bold.woff:200:0]
07/07/2015 22:41:26 Response code set [/fonts/RoboCondensed_regular.woff:200:0]
07/07/2015 22:43:34 Manager state changing from (Process) to (Stop)
07/07/2015 22:43:34 Manager state changing from (Stop) to (Stopping)
07/07/2015 22:43:34 Manager state changing from (Stopping) to (Shutdown)
07/07/2015 22:43:34 Storage active (0/10):
07/07/2015 22:43:34 -- Member Unused
07/07/2015 22:43:34 -- Member Unused
07/07/2015 22:43:34 -- Member Unused
07/07/2015 22:43:34 -- Member Unused
07/07/2015 22:43:34 -- Member Unused
07/07/2015 22:43:34 -- Member Unused
07/07/2015 22:43:34 -- Member Unused
07/07/2015 22:43:34 -- Member Unused
07/07/2015 22:43:34 -- Member Unused
07/07/2015 22:43:34 -- Member Unused
07/07/2015 22:43:34 Manager state changing from (Shutdown) to (Idle)
07/07/2015 22:43:34 Manager thread shut down successful
07/07/2015 22:43:34 http://127.0.0.1:49399/js/host-3.6.5.0.js (4941): Uncaught TypeError: Cannot call method 'expandString' of null
07/07/2015 22:43:34 http://127.0.0.1:49399/main.js (386): ---- Main Loop Still Processing!
07/07/2015 22:43:34 http://127.0.0.1:49399/main.js (386): ---- Main Loop Still Processing!
07/07/2015 22:43:34 WebServer thread shut down successful


Folgende Zeilen werden sicher das Problem sein... aber ich hab bis jetzt keine Lösung gefunden :-(



07/07/2015 22:41:26 Unable to load library (C:\Program Files (x86)\Zenimax Online\Launcher\MinSpecDetectionInterop.dll) (193)
07/07/2015 22:41:26 C:\Program Files (x86)\Zenimax Online\Launcher\MinSpecDetectionInterop.dll failed to load for interop.
07/07/2015 22:41:26 Response code set [/images/gold/progress-bar-fill.png:200:0]
07/07/2015 22:41:26 Response code set [/images/gold/progress-bar-glow.png:200:0]
07/07/2015 22:41:26 Response code set [/images/gold/dropdown-bottom.png:200:0]
07/07/2015 22:41:26 Response code set [/images/gold/dropdown-open.png:200:0]
07/07/2015 22:41:26 Accept queue size of (2)
07/07/2015 22:41:26 Response code set [/fonts/RoboCondensed_bold.woff:200:0]
07/07/2015 22:41:26 Response code set [/fonts/RoboCondensed_regular.woff:200:0]
07/07/2015 22:43:34 Manager state changing from (Process) to (Stop)
07/07/2015 22:43:34 Manager state changing from (Stop) to (Stopping)
07/07/2015 22:43:34 Manager state changing from (Stopping) to (Shutdown)
07/07/2015 22:43:34 Storage active (0/10):
07/07/2015 22:43:34 -- Member Unused
07/07/2015 22:43:34 -- Member Unused
07/07/2015 22:43:34 -- Member Unused
07/07/2015 22:43:34 -- Member Unused
07/07/2015 22:43:34 -- Member Unused
07/07/2015 22:43:34 -- Member Unused
07/07/2015 22:43:34 -- Member Unused
07/07/2015 22:43:34 -- Member Unused
07/07/2015 22:43:34 -- Member Unused
07/07/2015 22:43:34 -- Member Unused
07/07/2015 22:43:34 Manager state changing from (Shutdown) to (Idle)
07/07/2015 22:43:34 Manager thread shut down successful
07/07/2015 22:43:34 http://127.0.0.1:49399/js/host-3.6.5.0.js (4941): Uncaught TypeError: Cannot call method 'expandString' of null
07/07/2015 22:43:34 http://127.0.0.1:49399/main.js (386): ---- Main Loop Still Processing!
07/07/2015 22:43:34 http://127.0.0.1:49399/main.js (386): ---- Main Loop Still Processing!
07/07/2015 22:43:34 WebServer thread shut down successful
Edited by Freemax on 9. Juli 2015 19:35
We have contacted our Customer support team to help you solve your issue.
  • erhi
    erhi
    ✭✭✭✭✭
    Kann Dir zu Deinem Problem nicht wirklich helfen, aber bis der Support sich meldet, könntest Du einmal ein Blick in den Thread werfen.
    Der ist zwar uralt, aber eventuell gibt es dort etwas.
    Ansonsten, hast Du eventuell noch Reste einer alten Installation im Userhome unter \Documents\Elder Scrolls Online\liveeu ? Oder muss etwas in der Firewall frei geschaltet werden? Genügend Plattenplatz ist vorhanden? Das wären so die Orte wo ich anfangen würde zu suchen...
  • ZOS_MichaelM
    ZOS_MichaelM
    Hey @Freemax,
    wir haben ein Ticket mit dem Support für dich erstellt. Bitte behalte dein Email-Postfach im Auge (inklusive Spam-Ordner), wir werden dich in Kürze kontaktieren.

    In der Zwischenzeit:
    Deaktiviere bitte vorübergehend deine Firewall und dein Antivirenprogramm, starte ESO als Administrator (Rechtsklick auf das Desktop-Symbol > Als Administrator starten…) und versuche es erneut.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
    Facebook | Twitter | Google+ | Tumblr | Pinterest | YouTube | ESO Knowledge Base
    Staff Post
  • Freemax
    Freemax
    Soul Shriven
    Hallo ZOS_MichaelM ,

    Ich konnte das Problem jetzt doch selber lösen. Danke an alle die mir Denkanstöße gegeben haben.

    Das Problem lag schlicht und einfach an einem fehlenden AHCI/SATA Treiber für mein Mainboard.
    Da vor ein paar Tagen meine Windows Festplatte gestorben war und ich das System neu aufsetzen musste dachte ich mir da kann ich ja mal im Bios gleich mal auf AHCI umstellen. Windows hat dann auch schön alles installiert und alles war schön.
    Komisch war eben nur das die Festplatten alle die Optionen "sicheres entfernen " hatten. Also wie man es bei USB Sticks usw. kennt.
    Nach dem ich einige Sachen gelesen hatte , hab ich nochmal angefangen Grafikkarten Treiber ,Netzwerkkarten Treiber und und und... neu zu installieren. Dabei viel mir dann auf das Windows nur einen Standard AHCI Treiber installiert hatte.
    Nachdem ich dann den Original Treiber vom Board installiert hatte , waren die Festplatten nicht mehr mit der " sicheres entfernen" aus wählbar.
    Der Launcher startete dann auch wieder ganz normal und ESO ließ sich ganz normal starten.

    Manchmal sitzt der Fehler eben doch vor der Tastatur ;):)




  • ZOS_MichaelM
    ZOS_MichaelM
    Es freut uns sehr zu hören, dass es geklappt hat.
    Besonderen Dank für Rückmeldung und die detaillierte Beschreibung. Bestimmt wird dies in Zukunft anderen Spielern mit ähnlichen Problemen helfen.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
    Facebook | Twitter | Google+ | Tumblr | Pinterest | YouTube | ESO Knowledge Base
    Staff Post
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