Anything I can do to stop the random logouts?

alefry93 · April 2016

Anything I can do to stop the random logouts?
I don't know why but I keep getting logged out of the gameh and sent back to the log screen every 30 minutes that I play. Never lost connection and i don't know if
it is a my problem or a or game problem?

FleetwoodSmack · April 2016

I've been having this problem too. I know it's not my ISP, because I never had an issue about it before this. Port Forwarding isn't a solution either. AV/Firewall both have ESO and the launcher exempted. Tried removing the host files in the Launcher folder. Running as Admin does nothing. No actual solutions through the mounds and mounds of threads about the issue. =/

I'm definitely not losing connection since none of my other services go out, so it seems isolated to ESO. I'll try running it without Addons for a while, but I highly doubt it's those. If I figure out a solution, I'll post back... Right now, judging on the sheer amount of threads that have gone unresolved I'm not holding my breath on Customer Support. xD

valthierX · April 2016

Me three here. Random log outs as well. What is this?

Asmael · April 2016

Are these logouts completely random, or do they occur when attempting to teleport?

Attempting to teleport to a hub (Deshaan...) will usually cause a rather long loading screen, resulting in being kicked to login screen with "please make sure you have a valid internet connection *blablabla*".

Before you ask: yes, I did have a valid connection every single time, since I keep track of my ping 24/7 while playing.

FleetwoodSmack · April 2016

Mine are pretty much all at random. I can be playing anywhere from 20 minutes to about an hour and a half and I just crash to the login screen without ANY form of errors. This goes for PvP, PvE, or just chatting to friends in a group. One second I'm there, the next I just get logged out. My ping was fine (other than PvP, but when is that EVER fine nowdays?), no loss of other internet services (so it's not my ISP either). Did port triggering (that's the better alternative to forwarding) and it still boots me out like I'm on some arcade game that I constantly have to dump coins into.

It also doesn't help that the first loading screen after you login is black, then shifts to another art slide. Before the patch? Didn't have it. Got into Cyrodiil, my ping went through the roof and I crashed (though that could have been things I was downloading for work). That was rather disconcerting. After numerous repairs, that didn't go away either. *Shrug!*

FleetwoodSmack · April 2016

Yep. Addons weren't the issue. UAC on never notify wasn't the issue. Something tells me even a reinstall won't solve it. Ah well. Trying it anyways.

alefry93 · April 2016

IndyWendieGo wrote: »

It also doesn't help that the first loading screen after you login is black, then shifts to another art slide. Before the patch? Didn't have it. Got into Cyrodiil, my ping went through the roof and I crashed (though that could have been things I was downloading for work). That was rather disconcerting. After numerous repairs, that didn't go away either. *Shrug!*

Yeah, exactly the same problem for me! I randomly log off from the game without there being any specific event.
When I tryto log in again I can see a black screen and just the HUD is visible.

.... When it happen in a group dungeon, it is so frustrating!

shadeus1 · April 2016

Same and I tried everything except reinstalling windows.

reinstalled game, played without addons, reinstalled older drivers, run client as admin, flushed my DNS, decreased my graphic settings, lowered windows defence and some more things. Nothing works, getting logged out every 10-15min

shadeus1 · April 2016

Finaly fixed it!

Runned eso64 from the installation folder. Then I had to swap to fullscreen instead of windows cuz some bug with camera but it hasnt crashed for an hour now

lonewolf26 · April 2016

There are some odd ways that skill usage can get you kicked off of the server for message spamming even of you're not. For instance, i had rapid maneuvers on my skill bar when I was going for master antler. I'd go to a fishing hole, cast my line and might accidentally hit rapid a couple times. Seconds later I'd be kicked to the login screen. Reported the issue, but no clue if they've fixed it.

I'd wonder if something similar was happening for you.

FleetwoodSmack · April 2016

alefry93 wrote: »

IndyWendieGo wrote: »

It also doesn't help that the first loading screen after you login is black, then shifts to another art slide. Before the patch? Didn't have it. Got into Cyrodiil, my ping went through the roof and I crashed (though that could have been things I was downloading for work). That was rather disconcerting. After numerous repairs, that didn't go away either. *Shrug!*

Yeah, exactly the same problem for me! I randomly log off from the game without there being any specific event.
When I tryto log in again I can see a black screen and just the HUD is visible.

.... When it happen in a group dungeon, it is so frustrating!

It is. And how it takes nearly 18 MINUTES just to get back in? I know it's not my ISP. I know it's not packet loss (checked that too). Doing the removal of the depot folder now, however I don't think that's going to solve the issue. Luckily I'm a patient person when it comes to that. However it seems that this issue doesn't affect a chunk of players, so ZOS just says that it's our problem and not theirs. *Shrug!* I wouldn't be surprised if it was something in the UserSettings causing it.

shadeus1 wrote: »

Finaly fixed it!

Runned eso64 from the installation folder. Then I had to swap to fullscreen instead of windows cuz some bug with camera but it hasnt crashed for an hour now

I tried running the 64bit after crashing a time or two in the Imperial City. The only time when I DON'T crash is if I go out into the character selection and then back in. But of course Customer Service will be all "Did you forward your ports? Did you allow ESO as exceptions to your AV/Firewalls? Sacrifice every first born your family line has? I know! It's totally your ISP (not really, but we think so)!" I get about half hour to an hour and a half even with the 32bit. Longer if I swap characters (how on Nirn would that be my ISP's fault when I can still do that?). Let me know if it keeps you in game, though! Curious to see if it does in fact help people despite it's issues.

lonewolf26 wrote: »

There are some odd ways that skill usage can get you kicked off of the server for message spamming even of you're not. For instance, i had rapid maneuvers on my skill bar when I was going for master antler. I'd go to a fishing hole, cast my line and might accidentally hit rapid a couple times. Seconds later I'd be kicked to the login screen. Reported the issue, but no clue if they've fixed it.

I'd wonder if something similar was happening for you.

I've literally sat around in an empty zone (mostly empty I guess) just talking with guildies. Still crashed. Didn't even so much as use the cake that time around. xD

Vaoh · April 2016

Submit reports, complain on these forums, tell others to spread the same message.

There is nothing else you can do. ZOS may try to convince you they care, but they don't. Far worse issues occur in this game, and these logout problems may very well be put on the "low priority" list. It seems to be that if there is no money to be made from addressing an issue then you just need to wait for another major update or two.

valthierX · April 2016

^ That is spot on. They will not do anything unless they themselves experience the bug, or maybe ignoring it. It sucks that while you are on a quest, everything else stops and then after a few seconds, you are then brought back to the log in screen.

Zenimax, why do you keep breaking the game everytime you make a maintenance update? You fix a bug and you make a new one. You got a lovely game but the way you maintain it is ridiculous.

I wonder what the next bug will be after your weekly maintenance is done again.

FleetwoodSmack · April 2016

Doncellius wrote: »

Submit reports, complain on these forums, tell others to spread the same message.

There is nothing else you can do. ZOS may try to convince you they care, but they don't. Far worse issues occur in this game, and these logout problems may very well be put on the "low priority" list. It seems to be that if there is no money to be made from addressing an issue then you just need to wait for another major update or two.

That's why I don't bother with submitting bug reports anymore because after the fiasco on the PTS and when TG dropped... Why waste my time when it's not going to be fixed anyways? xD

But this is also why when/if I find a solution, you bet I'll be posting back in this thread and another. Right now I'm still downloading the game, done a few other fixes that I don't need to run the game for to test, however some people are saying this works. I'm not gonna say anything yet because it's pretty much a shot in the dark and I don't have high hopes for it, but it's worth a shot at this point. If it DOES work... ZoS has some explaining to do in what the heck they're coding back there.

Vaoh · April 2016

IndyWendieGo wrote: »

Doncellius wrote: »

Submit reports, complain on these forums, tell others to spread the same message.

There is nothing else you can do. ZOS may try to convince you they care, but they don't. Far worse issues occur in this game, and these logout problems may very well be put on the "low priority" list. It seems to be that if there is no money to be made from addressing an issue then you just need to wait for another major update or two.

That's why I don't bother with submitting bug reports anymore because after the fiasco on the PTS and when TG dropped... Why waste my time when it's not going to be fixed anyways? xD

But this is also why when/if I find a solution, you bet I'll be posting back in this thread and another. Right now I'm still downloading the game, done a few other fixes that I don't need to run the game for to test, however some people are saying this works. I'm not gonna say anything yet because it's pretty much a shot in the dark and I don't have high hopes for it, but it's worth a shot at this point. If it DOES work... ZoS has some explaining to do in what the heck they're coding back there.

ZOS has plenty to explain for already. They are nearly silent though when it comes to the community. After all, they wouldn't want to actually hear about their game being broken in nearly every respect. I can point out one or more bugs associated with every skill, every feature.... It's ridiculous.

I hope you the best in finding that fix. Note that Zeni will not be providing it for you soon.

shadeus1 · April 2016

IndyWendieGo wrote: »

I tried running the 64bit after crashing a time or two in the Imperial City. The only time when I DON'T crash is if I go out into the character selection and then back in. But of course Customer Service will be all "Did you forward your ports? Did you allow ESO as exceptions to your AV/Firewalls? Sacrifice every first born your family line has? I know! It's totally your ISP (not really, but we think so)!"

It's never the ports. On standard settings on a router, all online games should be playable, else its a *** IPS. They just wanna drag out the time while trying to fix their game that has more problems than all games put together.

So you keep crashing even with 64bit? Maybe we have different problems then, I got logged out mostly between every 12-15 min of game play. I tried everything but the 64 client was the only thing working, even though i kept playing with 32bit even after 64 was realease and could play for the first 2-3 weeks, at least with only a few regular deshaan crashes and some other random crashes that I count on when playing the game :P

freespirit · April 2016

Whenever I start to experience ANY crashes my first point of call is to delete the UserSettings file, this has always worked for me.

Another file that I always delete when it appears(which isn't that often) is the eso_build_branch file, I find this often makes my general game performance improve.

Might be worth a try if you haven't done these 2 things already

FleetwoodSmack · April 2016

freespirit wrote: »

Whenever I start to experience ANY crashes my first point of call is to delete the UserSettings file, this has always worked for me.

Another file that I always delete when it appears(which isn't that often) is the eso_build_branch file, I find this often makes my general game performance improve.

Might be worth a try if you haven't done these 2 things already

Tried that, but it didn't work (same with the branch folder, that didn't appear). Nor did the other fix I had last night. Removing the depot folder did nothing. Gonna try running 64bit again, but I doubt it'll fix this.

So for those searching, this is a list that I've made of things that I've done that DOESN'T work;

Repairing the client.
Removing the Depot folder and letting it reinstall.
Port Forwarding.
Port Triggering.
Allowing ESO (and everything required) as exceptions to both my firewall and AV.
Turning my UAC to never notify.
Running in admin mode.
Running everything else in Admin Mode.
Disabling Google's syncing system.
Checking to make sure I don't have Advanced System Care by some odd chance (never had it to begin with).
Disabling all addons.
Disabling VSync.
Reducing graphics in the game.
Reducing graphics via the card.
Checking ping/packet losses (nothing changed with ping from before and I'm not losing packets).
Removed the UserSettings file and forced the game to re-create one.
Removed the ZO_Ingame.lua
Deleting all the numbered host files.
Ran the 64 bit.
Ran in Windows 7 compatibility mode. And with Admin.
Tested for ping/packet losses and there are none.

What does work?
Logging out to the character selection screen every 20 minutes.

Things I haven't done;
Reformat (why should I have to do that when this installation is less than a month old?)
Deleting the eso_build_branch (hasn't shown up at all).
Contact someone from ZoS other than Customer Support because let's face it.. I'll get the same stuff I'm doing in here.
Contact my ISP because I already know what they'll say; "It's not a problem on our end. Contact ESO Customer Support."
Sacrificing the first born of every generation of my family and other forms of dark magic.
Accepting Molag Bal as my Lord and Savior.

Things I'm doing now;
Reinstalling DX (doubt that'll work)

Maybe this'll all get fixed with a future patch- Oh who am I kidding! Of course it won't! xD
.

FleetwoodSmack · April 2016

64bit got me an hour before randomly being booted to the login screen. Pretty sure the ticket I just made will say that it's my ISP and I know my ISP already will say that it's a ZOS problem. I feel like I'm 12 years old now.

"Mom, can I spend the night at a friend's?"
"Ask your father."

"Dad? Can I spend the night at a friend's?"
"Ask your mother."

thejynxed · April 2016

It's on their end. They have really poor bandwidth allotment at least for the NA Megaserver, and if that server cluster is located anywhere in Texas like I suspect, then it will probably suffer from the same issues as all of the SWTOR servers that are located in Texas - Texas has terrible internet connections no matter where you are and you can expect nothing but trouble when dealing with them from outside of Texas.

FleetwoodSmack · April 2016

thejynxed wrote: »

It's on their end. They have really poor bandwidth allotment at least for the NA Megaserver, and if that server cluster is located anywhere in Texas like I suspect, then it will probably suffer from the same issues as all of the SWTOR servers that are located in Texas - Texas has terrible internet connections no matter where you are and you can expect nothing but trouble when dealing with them from outside of Texas.

I was thinking about this a bit ago, though I wasn't sure on how I could throw a bandaid on it. I think I might have, but I'll know with more extensive testing. Basically I literally just deleted all my SavedVariable data, deleted all of my addons, re-wrote the UserSettings.txt by HAND (I didn't want to simply copy/paste because I didn't want to have launch issues), and then reduced my MTU down 100. I was able to stay in game for three hours this time around. Skeptical that it's fixed the issue though. If I crash, I'll post back immediately. If I don't, I'll /lurk the thread until at least a few days to a week have gone by.

CS escalated my ticket, but still no response and I haven't slept yet. It's nice to know that if this is a fix that I'm more competent at fixing my own issues than they are fixing their own.

Universe · April 2016

There is nothing you can do to stop the disconnections.
I just got kicked after 1 minute ingame on PC EU.
It's an old issue which got worse by the thieves guild dlc.
It is happening all the time and it is worse in weekends.
ZOS either refuses to fix the DDOS mitigation system and/or upgrade their servers bandwidth or they can't even trace the source of the issue and they either abandoned it or are working on it.
So basically we are left in the dark with the disconnections...

@ZOS_GinaBruno @ZOS_JessicaFolsom Could you please respond when you're able to ?

main thread: http://forums.elderscrollsonline.com/en-GB/discussion/256391/cant-play-again/p5

valthierX · April 2016

I agree. After the Thieves Guild, things just got worse and they are putting band aids on all the issues and hoping that it will all go away after some time. They should have a tester or a programmer that is from overseas or away from their servers so they can test all of these bugs and fix it.

Getting disconnected in random and multiple times is not acceptable.

FleetwoodSmack · April 2016

So far my second test I was able to stay in game for two hours, no disconnections with a restart of my PC. I'm not gonna jinx it or hold my breath. I'm still pretty skeptical, but if this ends up being a fix for me I'll explain everything I did. It'd also be pretty sad that we as consumers are more competent of fixing ZoS's failures than they are. #I'mNotSayingFirePeopleBuuuut..

Laguz · April 2016

I've also had this bug since the last patch or the one before it. I hope you have some solution @IndyWendieGo .

FleetwoodSmack · April 2016

Laguz wrote: »

I've also had this bug since the last patch or the one before it. I hope you have some solution @IndyWendieGo .

I might have a few possible ones. It was either deleting all my addons/SavedVariables, rewriting the UserSettings.txt by hand (I'm aware I could copy/paste, however I wanted to make sure that certain settings weren't enabled), or reducing my MTU from 1500 down to 1400 in my router. It could also be a combination of all three. I'm flying blind without my addons. If this keeps working the way it is, I'm just going to download addons fresh and start all my data over (RIP all that HarvestMap data) just to be on the safe side.

My third test in Cyrodiil was rather interesting. On PC-NA's Trueflame I crashed roughly almost an hour in due to lag (and I got errors when trying to log back in which I was glad to see) and then when I tried porting over to Haderus and over to Fort Aleswell I crashed in less than a few seconds when I arrived at Aleswell without any errors. Right now I'm going to chalk that up to not restarting the client after my first crash until I start experiencing it again.

After I rebooted the game, I started at 8:07pm CST and was in game by 8:11pm CST. Made it to where I was going (it threw me back at one of the main camps in Cyrodiil), I ported back to Aleswell, and then ran into the IC. Finally logged out on my own volition after almost six hours. But this fix of mine isn't even 24 hours old yet, so I'm still kind of skeptical.

With all this in mind, we SHOULDN'T have to change any of this stuff. The addon SavedVariables I can understand, but MTU? Port Forwarding (which isn't a good idea to start with, if you do this use port triggering instead)? Absolutely ridiculous.

FleetwoodSmack · April 2016

Update; Okay. Don't use the MTU setting on your routers if you're running more than one computer through it. Instead do it through your computer's settings itself. This tutorial can be found here. Read through it thoroughly and carefully, jot down all your defaults, and work from there. That way if it doesn't work for you, you can re-trace your steps and set everything back at it's default value. Icy explains it pretty well and there's even a video to go with it.

Edit: I also get that this isn't a fix and that we shouldn't have to change ANY of this stuff. I crash like crazy sometimes in Cyrodiil, but I can log right back in once I reboot the client. However the last couple of days?

Session 1) This was in the post of it being a potential fix: 3 hours. Logged myself out.
Session 2) This was right after I wrote the post: 3 more hours. Logged myself out.
Session 3) Imperial City farming: 4 hours. Logged myself out again.
Session 4) Cyrodiil: 3 hours with one crash, 200 error, then again no error.
Session 5) More Imperial City: About 2 hours stable, butI was crashing a lot this day which that could be attributed to high activity as other people in my group were also crashing. Haderus NA. No errors when I crashed, later logged out of my own volition.
Session 6) Today was so far the longest: 5 hours and 21 minutes, started in Craglorn, talked with guildies in Daggerfall, and then crashed again in Trueflame NA after about 40 minutes into it.
Session 7) Logged right back in after Session 6 and was in there for almost an hour to which I logged on my own volition.

So it's looking promising.

FleetwoodSmack · April 2016

Alright. So I decided to try and get rid of the Cyrodiil issues. I reset my MTU back to 1500 on my PC and was able to play without any crash whatso ever, even after a complete reboot of my computer. I think it has something to do with the SavedVariables with the addons. When I started with fresh without addons, I had no crashes other than in Cyrodiil (due to the MTU being lower than the default). When I upped it, even in peak hours, I had no crashes at all. I'll do more testing of course, but it's probably that. Or the addons in general.